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Robert Half Logo Robert Half · Customer Service

Customer Support Representative

United States, Escondido · Job Posted May 26, 2026
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Job Description

A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams. The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience.

Job Responsibility

  • Respond to customer inquiries via phone and email
  • Process orders, account updates, and service requests
  • Coordinate communication between customers and internal departments
  • Maintain accurate customer records and documentation
  • Assist with tracking orders, shipments, and account information
  • Support issue resolution and customer follow-up activities
  • Assist with reporting and administrative tracking tasks
  • Maintain organized customer files and account documentation
  • Support internal teams with operational updates and communication

Requirements

  • 2+ years of customer support, administrative, or client service experience preferred
  • Biotech, healthcare, or regulated industry experience is a plus
  • Strong communication and problem-solving abilities
  • Ability to multitask and manage deadlines effectively
  • Professional and customer-focused mindset required
  • CRM or ticketing system experience preferred
  • Microsoft Office and Excel proficiency required

Nice to have

  • Biotech, healthcare, or regulated industry experience
  • CRM or ticketing system experience

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
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