CrawlJobs Logo
Airbus Logo Airbus · Customer Service

Customer Support Representative

Canada, Fort Erie · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

The Customer Support Representative (Temporary - Full Time) is part of a team dedicated to Airbus Helicopters Canada after sales services, with direct daily contact with customers. The role involves managing repair & overhaul orders, rental & exchange orders, option sales, spares part orders, warranty claims, and support/service requests for a predetermined list of accounts.

Job Responsibility

  • Be the single point of contact for a predetermined list of accounts for after sales services
  • Prepare weekly reports and communications for top 10 performers
  • Know all activities in the portfolio (open sales, requests, services, billings, warranties, repair/exchange actions)
  • Ensure on-time deliveries by monitoring incoming/outgoing products and organizing with stakeholders
  • Participate in AOG/on-call rotation schedule (7-day rotations, 24/7 coverage)
  • Process Repair & Overhaul Orders (dynamic components, blades, other)
  • Process Rental & Exchange Orders
  • Process Airbus Helicopters Option Sales (STC)
  • Process Spares Part Orders (Quoting, Order Management, Returns)
  • Process Warranty Claims & Orders
  • Process Airbus Helicopters Canada Support and Service Requests
  • Create, organize, quote, track, and invoice service requests
  • Keep databases up to date
  • Provide urgent same-day solutions for AOG (Aircraft on Ground) situations
  • Raise and track customer complaints and issues
  • Participate in continuous improvement projects and meetings (e.g., SQCDP, KPI review)

Requirements

  • University Degree or College Diploma in Business Administration
  • Experience using an ERP/MRP system an asset (SAP)
  • CRM (Salesforce) experience an asset
  • Previous customer support/account management experience is required
  • Intermediate computer skills
  • Working knowledge of fax, scanners, and printers required
  • Ability to multi-task and set priorities
  • Ability to interface with other departments/colleagues to identify solutions
  • Effective professional communication skills
  • Accuracy in data entry and paperwork
  • Strong problem solving ability
  • Willingness to learn/develop new skills
  • Excellent organizational and time management skills
  • Exceptional attention to detail
  • Ability to work independently under general supervision
  • Excellent ability to adapt to new situations
  • Awareness of potential compliance risks and a commitment to act with integrity

Nice to have

  • Experience using an ERP/MRP system an asset (SAP)
  • CRM (Salesforce) experience an asset
Airbus - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Support Representative

8 matching positions

New

Customer Support Representative

The Customer Support Representative provides frontline support through email and...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Preferred experience with e‑commerce and customer support platforms, including Shopify, Intercom, Gorgias, and Redo
  • Strong written communication skills
  • Have a true ownership mindset
  • Can handle multiple cases daily
  • Must be able to follow strict language guidelines (no medical claims, no implications, no advice)
  • Must be self-sufficient, detail-oriented, proactive, and resourceful
  • Must be a strong problem-solver
  • Ability to be patient, express empathy, and concern
  • Independent thinker
  • able to make meaningful decisions based on each situation without constant direction
Job Responsibility
Job Responsibility
  • Answer customer questions clearly and accurately
  • Follow policies and SOPs precisely
  • Document interactions thoroughly
  • Navigate multiple tools
  • Adapt quickly to changes in products, processes, and workflow
  • Maintain brand-aligned communication at all times
  • Never make medical claims under any circumstances
  • Juggle multiple tools and tasks without losing accuracy
  • Fulltime
Read More
Arrow Right
New

Customer Support Representative

Every day, you'll speak with patients who have questions about their prescriptio...
Location
Location
Mexico , Guadalajara
Salary
Salary:
18000.00 MXN / Month
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 1 year of customer service experience
  • Strong English communication skills
  • Comfortable speaking with customers by phone
  • Good problem-solving skills and attention to detail
  • Ability to stay calm and professional under pressure
  • Comfortable using multiple systems and tools
  • Able to work on-site in Guadalajara
Job Responsibility
Job Responsibility
  • Support patients through phone, email, and text communication
  • Review prescription orders and provide clear, accurate information on status, coverage, and next steps
  • Proactively contact patients to resolve issues that may delay or prevent order fulfillment
  • Partner with pharmacies, insurance providers, and internal teams to ensure prescriptions are processed successfully
  • Guide patients through the platform and help them get the most from available services
  • Turn complex healthcare, insurance, and prescription processes into simple, easy-to-understand solutions
  • Navigate multiple systems and tools to research issues and identify solutions
  • Handle difficult conversations with empathy, professionalism, and confidence
  • Contribute as a supportive teammate and help create a positive team environment
What we offer
What we offer
  • Paid training
  • Full law benefits
  • 8% Savings Fund
  • $1,000 MXN monthly food vouchers after 2 months
  • Major Medical Insurance after 3 months
  • Fulltime
Read More
Arrow Right

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with telehealth and GLP-1 is a plus
  • Must have experience in Direct-to-Consumer (DTC) operations
  • Must have experience using Zendesk
  • Must be able to work full time, 40 hrs per week
  • Must have at least 6 months of CSR experience
  • Able to work on the ff. schedule: 8 am EST-5 PM PST Monday-Friday
  • Excellent English communication skills both verbal and written
  • Can work independently and in a team
Job Responsibility
Job Responsibility
  • Become an expert on the product, knowing all the specifics of its functioning
  • Provide first-level support to customers via email and/or chat in a timely and professional manner
  • Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Work on creating, updating, or adjusting customer accounts by documenting personal information
  • Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
  • Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
  • Process and prepare information for auditing and reporting purposes
  • Update internal and customer-facing knowledge bases
  • Convert clients’ feedback into feature requests for the development of the product
  • Fulltime
Read More
Arrow Right

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written skills in English
  • Experience in the Client support area will be a plus
  • Basic technical background (strong experience in using apps)
  • Proactive approach, empathetic individuals, problem-solving skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively.
Job Responsibility
Job Responsibility
  • Providing Customer Support for the website users
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (chat/emails)
  • Acknowledging and resolving customer complaints
  • Keeping records of customer interactions, transactions, comments and complaints
  • Entering data into a CRM, other online tools, and cloud-based platforms
  • Other related tasks assigned by managers of the Clients and/or Helpware
  • Fulltime
Read More
Arrow Right

Customer Support Representative

Are you a natural problem-solver with a passion for technology and customer exce...
Location
Location
Greece , Attica
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
June 24, 2026
Flip Icon
Requirements
Requirements
  • Previous experience in help desk, customer service, or technical support is required
  • Excellent communication and interpersonal skills, combined with strong problem-solving abilities
  • Excellent computer literacy with solid knowledge of Windows operating systems and networking
  • Fluency in English
  • Flexibility to work on rotating shifts to ensure seamless support operations
  • Strong soft skills and a proactive approach to resolving complex issues
Job Responsibility
Job Responsibility
  • Provide 1st and 2nd level technical support for POS & e-commerce systems via phone, email, or ticketing
  • Diagnose and resolve technical issues by collaborating with specialized internal teams
  • Log and track all support requests accurately within the Helpdesk system
  • Provide remote installation and configuration of POS equipment when necessary
  • Offer clear guidance and training to customers on basic POS and e-commerce operations
  • Maintain high-quality standards by complying with established procedures
!
Read More
Arrow Right

Customer Support Representative

A biotech company in Escondido is seeking a Customer Support Representative for ...
Location
Location
United States , Escondido
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer support, administrative, or client service experience preferred
  • Biotech, healthcare, or regulated industry experience is a plus
  • Strong communication and problem-solving abilities
  • Ability to multitask and manage deadlines effectively
  • Professional and customer-focused mindset required
  • CRM or ticketing system experience preferred
  • Microsoft Office and Excel proficiency required
Job Responsibility
Job Responsibility
  • Respond to customer inquiries via phone and email
  • Process orders, account updates, and service requests
  • Coordinate communication between customers and internal departments
  • Maintain accurate customer records and documentation
  • Assist with tracking orders, shipments, and account information
  • Support issue resolution and customer follow-up activities
  • Assist with reporting and administrative tracking tasks
  • Maintain organized customer files and account documentation
  • Support internal teams with operational updates and communication
What we offer
What we offer
  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • 401(k) plan
Read More
Arrow Right

Customer Support Representative

As a Customer Service Representative, you will be addressing a variety of custom...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer service working with different contact channels
  • Excellent verbal and written communication in English and Spanish
  • Third Language will be considered a plus
  • Full-time availability, including night shifts and weekends
  • Solid understanding of Internet Technologies and Microsoft Office
Job Responsibility
Job Responsibility
  • Provide top-notch customer service in a fast-paced environment
  • Have engaging conversations with our customers about: guarantees, seller payments, purchases, listing tickets, questions about the site, account issues, venue information, etc
  • Deliver difficult messages to customers in a way that creates a positive customer experience
  • Be empathetic to customer concerns and display a sincere desire to find a resolution
  • Take decisions while keeping the customer and company in mind
  • Maintain high own and team´s performance metrics including productivity, average handle time, quality, adherence, budget management, as well as customer satisfaction
  • Event handling to make sure is completed in a timely manner as well as fixing any potential fulfillment issue effectively and efficiently
  • Be a community advocate for our partners and deliver their brand
  • Fulltime
Read More
Arrow Right

Customer Support Representative

As a Customer Support Representative, you will serve as the first point of conta...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent written skills in English
  • Experience in the Client support area will be a plus
  • Basic technical background (strong experience in using apps)
  • Proactive approach, empathetic individuals, problem-solving skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to multi-task, prioritize, and manage time effectively.
Job Responsibility
Job Responsibility
  • Providing Customer Support for the website users
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits
  • follow up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels (chat/emails)
  • Acknowledging and resolving customer complaints
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Entering data into a CRM, other online tools, and cloud-based platforms
  • Other related tasks assigned by managers of the Clients and/or Helpware
  • Fulltime
Read More
Arrow Right