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At Helpware, we don’t just support businesses—we power them. With teams across the U.S., Ukraine, Mexico, and the Philippines, we blend human talent with smart technology to deliver next-level customer experience and operational excellence. We partner with ambitious, fast-growing companies to build solutions that actually move the needle—faster, smarter, and with real impact. This isn’t just answering calls—you’re the voice people remember. As a Customer Service Representative, you’re the first point of contact and the problem-solver customers rely on. You turn questions into answers, issues into solutions, and frustrating moments into positive experiences. You don’t just respond—you take ownership and make things right.
Job Responsibility:
Work 20 hours per week with 2 days off
Support customers via phone and email with clarity, confidence, and professionalism
Resolve inquiries related to products, services, billing, and accounts
Take full ownership of complaints—investigate, solve, and follow through
Process orders, cancellations, refunds, and service adjustments
Accurately document customer interactions and actions taken
Coordinate with internal teams to resolve complex issues
Schedule service appointments and manage emergency requests
Follow up with customers on updates, resolutions, or next steps
Identify patterns and suggest improvements to prevent future issues
Stay organized while handling multiple tasks in a fast-paced environment
Requirements:
6+ months of customer service experience
Strong communication skills—clear, professional, and human (written and verbal)
You stay calm under pressure and handle challenges with confidence
Detail-oriented and organized—you don’t let things slip through the cracks
A natural problem-solver who takes initiative
Tech-comfortable, especially with Microsoft Office tools
Friendly, assertive, and customer-focused—you know how to balance empathy with action
High accountability—you own your work and follow through