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Humanitix Logo Humanitix · Customer Service

Customer Support Representative

Australia, Melbourne 60000.00 - 65000.00 AUD / Year · Job Posted December 09, 2025
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Job Description

Join the tech company that gives 100% of profits to charity. At Humanitix, every ticket sold makes the world fairer. We’re the first not-for-profit ticketing platform that redirects booking fees into impact projects that are tackling the world’s biggest problems. We’re now looking for a Customer Support Representative to join our Customer Success (CS) Team — the humans behind our event hosts’ happiness.

Job Responsibility

  • Be the go-to problem-solver for event organisers and guests — across email, chat, phone & video
  • Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity
  • Collaborate with product & engineering to surface bugs, trends, and feature ideas
  • Create and update help-centre articles and FAQs to make life easier for users
  • Represent the Humanitix voice — kind, human, helpful, and a little weird
  • Help build a fun, inclusive team culture where everyone can be themselves

Requirements

  • 1+ year of customer-facing experience (support, success, or similar)
  • Tech-savvy instincts — quick to learn new tools & troubleshoot issues
  • Excellent written & verbal communication — you make complex things simple
  • Calm under pressure, patient, and able to de-escalate tricky situations
  • Curious, proactive, and collaborative — a genuine people person
  • Long-term working rights in Australia required

Nice to have

Bonus if you’ve worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom

What we offer

  • Competitive salary (A$60–65K + Super + tax-effective salary packaging)
  • Supportive, non-hierarchical culture — your ideas matter
  • Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!)
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