Customer Support Representative

Customer Support Representative - Technical Services

As the Technical Customer Support Representative, you will provide after-sales c...

Location

United Kingdom , Whetstone

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Minimum of 2 years of customer service experience
Experience with providing technical support and troubleshooting
Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability
Excellent interpersonal skills on different levels
Customer-Focused management/planning approach
Ability to switch quickly between tasks and processes
Strong time management / planning skills
Ability to identify process improvement opportunities and raise it to the Supervisor

Job Responsibility

Provide after-sales customer service and remote technical support to customers, ensuring high customer happiness
Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly
Formally detail customer complaints/service notifications and interactions per company guidelines
Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing
Build a service order or customer concern if a remote solution cannot be offered
When vital, transfer complaints for investigation and resolution to the relevant people /departments
Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Product Services, and R&D/ Engineering
Develop and maintain strong working relationships with distributors, customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Products Services, Field Services, and R&D/Engineering

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Reasonable accommodation for individuals with disabilities

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Are you a natural problem-solver with a passion for technology and customer exce...

Location

Greece , Attica

Salary:

Not provided

Randstad

Expiration Date

June 24, 2026

Requirements

Previous experience in help desk, customer service, or technical support is required
Excellent communication and interpersonal skills, combined with strong problem-solving abilities
Excellent computer literacy with solid knowledge of Windows operating systems and networking
Fluency in English
Flexibility to work on rotating shifts to ensure seamless support operations
Strong soft skills and a proactive approach to resolving complex issues

Job Responsibility

Provide 1st and 2nd level technical support for POS & e-commerce systems via phone, email, or ticketing
Diagnose and resolve technical issues by collaborating with specialized internal teams
Log and track all support requests accurately within the Helpdesk system
Provide remote installation and configuration of POS equipment when necessary
Offer clear guidance and training to customers on basic POS and e-commerce operations
Maintain high-quality standards by complying with established procedures

Technical Support Representative - Diagnostics

Join a company where engineering meets impact! Your next position in Diagnostics...

Location

Belgium , Zaventem

Salary:

Not provided

Proclinical

Expiration Date

Until further notice

Requirements

Fluency in German, Dutch, and English (spoken and written) is a requirement
Additional European language skills are advantageous
Previous working history in customer service, helpdesk, technical support, or a similar customer-facing role is preferred
Basic understanding of technical products, equipment, or systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills with a professional, customer-focused manner.

Job Responsibility

Respond to inbound customer calls and emails regarding diagnostic or medical equipment
Gather relevant information and apply structured troubleshooting techniques to identify and resolve issues
Deliver excellent customer support for both technical and application-related enquiries
Use CRM, ticketing, and telephony systems to log, track, and manage customer cases
Collaborate closely with colleagues and technical specialists in a cross-functional team environment
Escalate complex issues appropriately while maintaining ownership and clear communication with customers.

Fulltime

French Speaking Technical Support Representative

Are you customer-obsessed and ready to take the next step to grow your career? F...

Location

United Kingdom

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and French, with an ability to personalise communications
Previous experience in technical support is essential, with duties including hardware and software installation and troubleshooting, and use of accessories for speech recognition technology
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Word, Excel, Outlook, and Teams, web browsers, and Bluetooth headsets
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
Strong attention to detail is needed at every level and aspect of the consumer journey

Job Responsibility

Handle inbound software-and-hardware-related technical calls and emails in both French and English with care and efficiency
Outbound calling may be required at times
Troubleshoot on a live call on issues encountered while installing our Client's software, while creating a profile, and on queries relating to headsets, compatibility, dictation, vocabulary, and voice recognition
Consult product manuals, advising customers of appropriate options and solutions
Ensure that cases and calls are logged in accordance with Data Quality guidelines and procedures
Meet and exceed targets set by the Client and Foundever® within contracted service level agreements
Develop and maintain a full knowledge and technical competence of our Client's products and services
Conduct research and testing on technical issues encountered by customers
transferring cases to another department or escalating to a senior member of staff where appropriate

What we offer

Quarterly incentives
monthly tech support KPI-based bonus
Seniority Reward after 12 months service
employee recognition platform
team events
learning and development courses
progression opportunities
award-winning culture

Fulltime

Customer Support Representative (TU)

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

To live in Guadalajara's Metropolitan zone
Positive and energetic attitude with exceptional customer service skills
Passion and curiosity about technical products and SaaS
Exemplifies a team mentality
Strong attention to detail, with a sense of urgency
Ability to prioritize issues and resolve them in order
Exceptional written and verbal communication skills
Strong ability to understand information from documentation
Technical aptitude and ability to learn platforms
Experience within a ticketing environment (ServiceCloud, ZenDesk, JIRA)

Job Responsibility

Troubleshoot technical issues (e.g., Chrome extension, internet browsers) and reproduce customer problems for QA
Provide actionable recommendations and solutions support via chat, email, phone, and screen sharing to customer challenges
Communicate customer issues internally to prioritize and enhance the customer experience with clarity, empathy, and precision
Follow appropriate escalation paths
Engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance on usage
Manage multiple customer conversations in Salesforce Service Cloud, maintaining a high level of service across all interactions
Monitor and maintain key performance indicators, including CSAT score, timely responses, number of escalations to account manager, and average responses per case closed
Maintain expertise in 10DLC and stay up-to-date on company products and services
Gather and share customer feedback with relevant teams to improve products and processes
Identify and report bugs vs. expected behavior, escalating as needed and providing input for help center articles

Customer Support Representative - EMEA customers

SmartRecruiters is the Recruiting AI Company that transforms hiring for the worl...

Location

Poland , Kraków

Salary:

Not provided

SmartRecruiters

Expiration Date

Until further notice

Requirements

Bachelor's degree or at least 2 years of relevant work experience
Ability to interact and communicate professionally and confidently with a diverse customer base
Customer support/call center experience, preferably in the Enterprise SAAS space
Excellent computer skills
Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations
A passion for technology and a drive to change the world
Positive, energetic, can-do attitude
Excellent English skill is a must
must have a high degree of accuracy in both spelling and grammar
For this role, excellent French and/OR German skills is necessary.

Job Responsibility

Interact every day with SmartRecruiters customers based in the EMEA region to answer questions, resolve issues, educate, and help them succeed
Provide exceptional customer support for our global clients
Educate and advise customers on standards, tips, and solutions for using SmartRecruiters
Drive high levels of customer satisfaction
Identify, test, and call out technical issues
Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams, to contribute, and execute our strategy to make customers successful
Get involved and lead various projects in the support and services domain
Be an ambassador for SmartRecruiters and its culture

Technical Customer Support Specialist

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the s...

Location

United States

Salary:

50000.00 - 65000.00 USD / Year

EverCommerce

Expiration Date

Until further notice

Requirements

C1 level English proficiency (spoken and written) and the ability to communicate professionally and clearly
2+ years of experience with customer-facing technical support (application, OS, or Networking)
knowledge of performance monitoring and tuning tools, problem determination and recovery, and security
customer advocacy, empathy, and keen attention to detail
experience with PSIM or Alarm Monitoring Centers

Job Responsibility

Monitor and respond in a timely manner to ticketing queues, escalations, and emails
Escalate support requests from internal and external channels
Provide clear constructive feedback and responses to customers’ support requests
Handle difficult situations in a professional manner at all times
Appropriately prioritize competing deliverables and activities
Represent the voice of the customer within Bold Group
Contribute regularly to internal and external knowledgebase articles
Work within defined Service Level Agreements
Solve complicated with your technical and product expertise
Continuously grow your depth of knowledge on the products you support, as well as expanding to new technologies and domains as you learn more of our products

What we offer

Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
Continued investment in your professional development through Udemy
Robust health and wellness benefits, including an annual wellness stipend
401k with up to a 4% match and immediate vesting
Flexible and generous (FTO) time-off
Employee Stock Purchase Program
Student Loan Repayment Program

Fulltime

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Customer Support Representative - Technical Services

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