Customer Support Representative

Customer Support Representative - Technical Services

As the Technical Customer Support Representative, you will provide after-sales c...

Location

United Kingdom , Whetstone

Salary:

Not provided

Baxter

Expiration Date

Until further notice

Requirements

Minimum of 2 years of customer service experience
Experience with providing technical support and troubleshooting
Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability
Excellent interpersonal skills on different levels
Customer-Focused management/planning approach
Ability to switch quickly between tasks and processes
Strong time management / planning skills
Ability to identify process improvement opportunities and raise it to the Supervisor

Job Responsibility

Provide after-sales customer service and remote technical support to customers, ensuring high customer happiness
Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly
Formally detail customer complaints/service notifications and interactions per company guidelines
Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing
Build a service order or customer concern if a remote solution cannot be offered
When vital, transfer complaints for investigation and resolution to the relevant people /departments
Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Product Services, and R&D/ Engineering
Develop and maintain strong working relationships with distributors, customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Products Services, Field Services, and R&D/Engineering

What we offer

Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Reasonable accommodation for individuals with disabilities

Technical Customer Support Representative, Experienced

CHS has an exciting opportunity to join the enterprise customer service team. We...

Location

United States , Napoleon; Bismarck

Salary:

19.42 - 31.01 USD / Hour

CHS Inc.

Expiration Date

Until further notice

Requirements

1+ years of experience in Customer Service and Technical Support
High School diploma or GED

Job Responsibility

Onboarding & Customer Portal Support: Initiate new customer set up and portal access
Contracting & Order Support: Provide customers with posted bids and price sheet quotes
Billing & Grain Payment Inquiries: Facilitate customer inquiries related to customer and settlement payments
Disputes & General Support: Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies
Contract Administration: Review contract details provided by sales team to ensure accuracy

What we offer

Medical
dental
vision
wellness programs
life insurance
health and dependent care spending accounts
paid time off
401(k)
pension
profit sharing

Fulltime

Customer Technical Support Representative

In this role, the Customer Technical Support colleague will provide timely and a...

Location

Hungary , Budapest

Salary:

Not provided

Bio-Rad Laboratories

Expiration Date

Until further notice

Requirements

Master degree in Biomedical, Medical, Biological or a comparable qualification
At least 1-2 years of experience in a hospital laboratory or IVD company
Experience with QC materials, statistics and common Office tools, SalesForce, Service Max etc.
Excellent communication skills in English language

Job Responsibility

Identify, troubleshoot and resolve technical problems on the company’s QC, Diabetes and Immunohematology product portfolio and follow a standard complaint handling procedure according our and local regulations
Respond to phone calls, emails, and requests from external and internal customer
Support customer remotely and implement remote access solutions, document, track and monitor cases on a daily basis to ensure compliance and timely resolutions in our service database
Perform patient/user risk assessment
Work with clinical instruments of remote access to the software of the user’s devices to eliminate problems in the operation of the equipment
Work with product specialists in case of complex technical problems
Prioritize multiple issues and complete tasks in a timely and efficient manner

What we offer

Life and accident insurance
Private Health Care Services – unlimited examinations, checkups in numerous specialties free of charge
Competitive salary and cafeteria
100% commuting allowance for non Budapest residents
Annual bonus
Annual salary review
Marriage and childbirth allowance
School start allowance
Loyalty award
Employee Referral Program with remarkable referral bonus

Fulltime

Power Generation Technical Services Representative

Bemana is searching for a Power Generation Technical Services Representative to ...

Location

United States

Salary:

150000.00 USD / Year

Bemana

Expiration Date

Until further notice

Requirements

4–10 years of related experience
High school diploma or GED required (degree is a plus)
Strong troubleshooting and hands-on field skills
Clear communication (written and verbal)
Able to stay organized and work independently
Customer-focused mindset

Job Responsibility

Main technical contact for customers and internal teams on service and repairs
Troubleshoot equipment issues with customers and field techs
Lead and prepare commissioning work in the field
Perform alternator alignments, set isolators, prime fuel systems, and run load bank tests
Work directly with contractors and commissioning teams on-site
Provide updates, answer technical questions, and keep jobs moving
Coordinate with internal teams to support customer needs
Identify product issues and share feedback for improvements
Put together repair and service quotes and review with management
Create and share technical info, guides, and training materials

What we offer

Full benefits package (Health, Dental, Vision, 401(k), PTO, parental leave)
Flexible work environment (remote, office, and up to 60% travel)
Company vehicle

Fulltime

We are looking for a Customer Support Representative to support subscribers and ...

Location

United States , New York

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1-2 years of experience in customer service, customer support, or a related client-facing role
Hands-on experience with Zendesk or a comparable ticketing platform
familiarity with Salesforce is strongly preferred
Ability to investigate issues independently and apply sound troubleshooting skills to reach practical solutions
Strong written and verbal communication skills, with the ability to explain technical concepts in simple terms
Comfortable working both independently and collaboratively with cross-functional teams in a remote environment
Familiarity with Google Workspace applications such as Docs, Sheets, and Slides, as well as communication tools like Slack
Organized, dependable, and capable of managing multiple priorities while maintaining attention to detail

Job Responsibility

Respond to subscriber questions across a range of topics, including product setup, account access, billing matters, subscription concerns, and general product use
Troubleshoot technical issues methodically, determine the most effective next steps, and document case details and outcomes with accuracy
Partner with teams such as Implementation, Sales, Editorial, Quality Assurance, Product, Marketing, and Finance to drive timely issue resolution
Communicate regularly with colleagues and team leaders through collaboration tools to share updates, flag recurring concerns, and escalate urgent matters when needed
Guide customers through platform features and configurations by translating technical information into clear, easy-to-follow instructions
Monitor support trends and identify recurring problems so they can be addressed proactively and efficiently
Contribute to team initiatives and special projects that improve the customer experience and strengthen internal support processes

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Support Representative (TU)

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

To live in Guadalajara's Metropolitan zone
Positive and energetic attitude with exceptional customer service skills
Passion and curiosity about technical products and SaaS
Exemplifies a team mentality
Strong attention to detail, with a sense of urgency
Ability to prioritize issues and resolve them in order
Exceptional written and verbal communication skills
Strong ability to understand information from documentation
Technical aptitude and ability to learn platforms
Experience within a ticketing environment (ServiceCloud, ZenDesk, JIRA)

Job Responsibility

Troubleshoot technical issues (e.g., Chrome extension, internet browsers) and reproduce customer problems for QA
Provide actionable recommendations and solutions support via chat, email, phone, and screen sharing to customer challenges
Communicate customer issues internally to prioritize and enhance the customer experience with clarity, empathy, and precision
Follow appropriate escalation paths
Engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance on usage
Manage multiple customer conversations in Salesforce Service Cloud, maintaining a high level of service across all interactions
Monitor and maintain key performance indicators, including CSAT score, timely responses, number of escalations to account manager, and average responses per case closed
Maintain expertise in 10DLC and stay up-to-date on company products and services
Gather and share customer feedback with relevant teams to improve products and processes
Identify and report bugs vs. expected behavior, escalating as needed and providing input for help center articles

Technical Support Representative - Diagnostics

Join a company where engineering meets impact! Your next position in Diagnostics...

Location

Belgium , Zaventem

Salary:

Not provided

Proclinical

Expiration Date

Until further notice

Requirements

Fluency in German, Dutch, and English (spoken and written) is a requirement
Additional European language skills are advantageous
Previous working history in customer service, helpdesk, technical support, or a similar customer-facing role is preferred
Basic understanding of technical products, equipment, or systems
Strong problem-solving and troubleshooting abilities
Excellent verbal and written communication skills with a professional, customer-focused manner.

Job Responsibility

Respond to inbound customer calls and emails regarding diagnostic or medical equipment
Gather relevant information and apply structured troubleshooting techniques to identify and resolve issues
Deliver excellent customer support for both technical and application-related enquiries
Use CRM, ticketing, and telephony systems to log, track, and manage customer cases
Collaborate closely with colleagues and technical specialists in a cross-functional team environment
Escalate complex issues appropriately while maintaining ownership and clear communication with customers.

Fulltime

French Speaking Technical Support Representative

Are you customer-obsessed and ready to take the next step to grow your career? F...

Location

United Kingdom

Salary:

24784.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Excellent communication skills (verbal and written) to a fluent standard of English and French, with an ability to personalise communications
Previous experience in technical support is essential, with duties including hardware and software installation and troubleshooting, and use of accessories for speech recognition technology
Strong organisational skills with the ability to prioritise tasks
Good computer literacy with working knowledge of Microsoft Word, Excel, Outlook, and Teams, web browsers, and Bluetooth headsets
Ability to remain calm in challenging situations, work on your own initiative, and under pressure to achieve deadlines
Ability to work flexibility as part of a wider team, seeing the bigger picture and recognising its impact on the customer experience
Strong attention to detail is needed at every level and aspect of the consumer journey

Job Responsibility

Handle inbound software-and-hardware-related technical calls and emails in both French and English with care and efficiency
Outbound calling may be required at times
Troubleshoot on a live call on issues encountered while installing our Client's software, while creating a profile, and on queries relating to headsets, compatibility, dictation, vocabulary, and voice recognition
Consult product manuals, advising customers of appropriate options and solutions
Ensure that cases and calls are logged in accordance with Data Quality guidelines and procedures
Meet and exceed targets set by the Client and Foundever® within contracted service level agreements
Develop and maintain a full knowledge and technical competence of our Client's products and services
Conduct research and testing on technical issues encountered by customers
transferring cases to another department or escalating to a senior member of staff where appropriate

What we offer

Quarterly incentives
monthly tech support KPI-based bonus
Seniority Reward after 12 months service
employee recognition platform
team events
learning and development courses
progression opportunities
award-winning culture

Fulltime

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Customer Support Representative - Technical Services

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