Customer Support Representative (SHI) Job at Helpware (Guadalajara)

Customer Experience Representative

As a Customer Experience Representative for Solace, you will be supporting our p...

Location

United States

Salary:

21.00 - 26.00 USD / Hour

Solace

Expiration Date

Until further notice

Requirements

Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat
You’re detail-oriented
You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances
You are a natural troubleshooter
You are a creative problem solver
You are more than comfortable giving and receiving feedback
You thrive on ensuring great outcomes for every person you interact with
You enjoy and embrace interacting with people from all walks of life
You’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset
You’re flexible and willing to jump in and assist with anything when called upon

Job Responsibility

Learn the Solace systems, tools, and technology
Use the resources we supply to provide world-class CS to our clients and advocates
Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform
Build strong relationships with our clients and advocates, helping them feel heard and understood
Take action based on the feedback you receive by reporting issues and sharing detailed notes
Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat
Supporting our patients and advocates via phone, email, and chat
Supporting our team in getting people the help they need on their healthcare journey
Work with our clients and advocates, supporting them in numerous ways
Work with our new clients to support them during their first experiences with us

What we offer

Offers Equity

Fulltime

Business Development Representative (Supporting Taiwan)

Expression of interest for a future career as a Business Development Representat...

Location

Singapore; Taiwan , Singapore; Taipei

Salary:

Not provided

Workday

Expiration Date

Until further notice

Requirements

Fluent in Mandarin & English is essential
Exceptional Work Ethic: You are self-motivated, driven, and hungry for success
Sales Acumen: You possess a strong understanding of sales principles, a knack for identifying opportunities, and the ability to articulate value effectively
Natural Leader: You don't wait for permission to act
Outstanding People Skills: You excel at building relationships quickly and aren't shy about connecting with others
Values Alignment: Our core values are the foundation of our culture

What we offer

High Earning Potential: Your hard work directly translates to generous rewards, with the ability to overachieve OTE earnings
Clear Career Pathways: Explore structured opportunities for Career Progression within a rapidly growing global organization
Industry-Leading Mentorship: Learn from experienced account executives who are committed to guiding your professional development
Comprehensive Benefits: Enjoy subsidized private health insurance and fully catered offices with delicious, free snacks
Continuous Learning: Benefit from structured learning, training, and ongoing development opportunities
Competitive Compensation: A generous salary package that truly rewards your contribution to customer success
Visa / Working Rights Funding Assistance
Collaborative Culture: Work with awesome people who genuinely care about each other and our customers
Diverse and Supportive Team: Be part of a talented, passionate, sociable, fun, and supportive team

Fulltime

Information Systems Security Officer

StraitSys is seeking an Information Systems Security Officer. In this role, you ...

Location

United States , Huntsville

Salary:

Not provided

Yulista Holdings

Expiration Date

Until further notice

Requirements

Ability to lead an Army program to meet all documentation, artifact, and eMASS cyber security management requirements to achieve an Authority to Operate (ATO) for an Army tactical system
Skilled in providing technical support in the areas of vulnerability assessment, risk assessment, network security, product evaluation, and security implementation
Versed in design of information system contingency plans and other deliverables which maintain appropriate levels of protection and meet time requirements for minimizing operations impact to customer organization as well as Security Authorization and Assessment (A&A processes)
Strong writing skills to develop and maintain System Security Plans (SSP), Contingency Plans, Privacy Impact Assessments, Certification Reports, Accreditation Reports, Plan of Action & Milestones (POA&M), and other C&A documentation
Demonstrates oral and written communication skills to work closely with all levels of personnel involved in IT operations and technical aspects of systems
Familiarity with security policies & guidance documents to assist with the preparation and maintenance of process artifacts and traceability documents purposed for compliance with Authority to Operate (ATO) requirements
Must be a US Citizen
Active Secret Clearance
Greater than one-year minimum practical experience as an ISSO familiar with eMASS, ACAS/ Nessus scans, applying STIGs, etc.
Familiarity with cybersecurity and IT security matters, including documentation requirements and security control implementation

Job Responsibility

Supports all aspects of Risk Management Framework(RMF) processes tailored to include minimum cybersecurity standards and demonstrate competency with specific experience in Cyber Security, Engineering, Test & Evaluation, (T&E) and/or Security Control Assessor (SCA) under a Certification & Accreditation (C&A) and/or Assessment & Authorization (A&A) process
Function as a representative for cybersecurity matters, including reporting requirements, data calls, Army CIO requirements, as well as legal and compliance matters relating to IT security
Design, implementation, and support of cybersecurity artifacts
Actively participate in IT and security meetings
Manage the ATO process for Army tactical missile systems and assets, including control implementation and documentation
Conducts testing and audit log reviews to evaluate the effectiveness of current security measures. Directs and implements the necessary controls and procedures to cost-effectively protect information systems assets from intentional or inadvertent modification, disclosure, or destruction
Monitors security of electronic data, application system usage, networks, and physical environment
Evaluate security solutions to ensure they meet security requirements for processing up to classified information and supervise and/or maintain the operational security posture for an information system or program

Fulltime

New

Case Manager

Aplin is partnering with the Workers Compensation Board of Manitoba (WCB) to rec...

Location

Canada , Winnipeg

Salary:

Not provided

Aplin

Expiration Date

Until further notice

Requirements

A university degree in a related field (Commerce, Psychology, Social Work, Nursing, Physiotherapy, Occupational Therapy, etc.) and at least five years of experience making entitlement decisions while providing client services or equivalent combination of education and/or experience
Familiarity with case management, disability management, and medical terminology
The ability to analyze information, assess claims, and make informed decisions
Strong verbal and written communication to interact with diverse stakeholders
Ability to work independently and collaboratively
Comfortable working under pressure with tight deadlines
Experience using Windows-based software (Word, Excel, PowerPoint, etc.)
Willingness to travel within Manitoba as required

Job Responsibility

Manage workplace injury and illness claims, making entitlement decisions based on thorough assessments
Provide personalized support to injured workers and employers, guiding them through the recovery and return-to-work process
Identify and implement safe, modified, or alternate return-to-work opportunities
Coordinate services with medical professionals, rehabilitation specialists, and other team members
Facilitate multi-disciplinary meetings to develop and implement case plans for complex cases
Promote and support workplace disability management and return-to-work programs
Ensure compliance with The Workers Compensation Act and other relevant legislation

What we offer

competitive wages
compressed work week and flexible start times
defined benefit pension plan
100% employer-paid benefits
work from home program
paid professional development
health and wellness spending accounts
paid mental health and wellness days
staff appreciation and recognition events
respectful, diverse, and inclusive workplace culture

Fulltime

New

Payroll Specialist

We are seeking a Payroll Specialist in Middlesex County, NJ with experience in c...

Location

United States , Edison

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience handling full-cycle payroll processing
Experience handling certified payroll and compliance reporting
Working knowledge of prevailing wage payroll requirements in a project-driven environment
Proficiency with payroll software for payroll processing and payroll record management
Strong communication and problem-solving skills with a dependable, organized work style

Job Responsibility

Process payroll accurately and on time while maintaining organized records
Manage weekly prevailing wage payroll, ensuring pay rates are accurate
Prepare and submit certified payroll reports for projects with wage compliance requirements
Use payroll software to enter, review, and validate payroll data, resolving discrepancies before final processing
Review time, pay, deductions, and adjustments to ensure accurate payroll and compliance

What we offer

Medical, vision, dental, and life and disability insurance
Enrollment in company 401(k) plan

Fulltime

New

Billing Analyst

We are looking for a detail-oriented Billing Analyst to join a cleaning industry...

Location

United States , Fairfield

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in billing, accounts receivable, or a related financial support role.
Working knowledge of billing functions and invoice processing procedures.
Experience handling accounts receivable activities, including invoice review and correction.
Ability to manage high-volume data entry with strong attention to detail and accuracy.
Strong written and verbal communication skills for customer correspondence regarding purchase orders and billing questions.
Proficiency with Microsoft 365 Enterprise, including tools used for documentation, communication, and tracking.
Ability to stay organized, prioritize daily tasks, and follow through in a fast-paced environment.

Job Responsibility

Review and process credit and rebill requests to ensure billing adjustments are completed correctly and on time.
Approve completed jobs for invoicing and finalize billing records so charges are issued accurately.
Communicate with customers to obtain, verify, and clarify purchase order information needed for invoicing.
Investigate invoices that require revisions and make the necessary corrections to support timely payment.
Manage a daily list of service locations and assign billing details appropriately based on job activity.
Track incoming purchase order requests, secure PO numbers, and confirm unit information before invoices are released.
Maintain precise data entry across billing records and related documentation to support overall accounts receivable accuracy.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Security Engineer Investigator, Integrity Investigations, Intelligence, and Events

The Integrity, Investigations, Intelligence and Events (i3E) teams at Meta are d...

Location

United States , Menlo Park

Salary:

184000.00 - 257000.00 USD / Year

New

AI Research Scientist, VLM (vision language models)

Meta builds technologies that help people connect, find communities, and grow bu...

Location

United States , Bellevue

Salary:

154000.00 - 217000.00 USD / Year

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Customer Support Representative (SHI)

Job Description

Job Responsibility

Requirements

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