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Randstad Logo Randstad · Customer Service

Customer Support Representative in Flemish - Social Media

Portugal, Lisbon, Porto · Job Posted July 05, 2026
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Job Description

As a Customer Support Representative, you will provide support to users via inbound and outbound calls. Your responsibilities will include understanding, reviewing, and resolving issues related to the company’s e-commerce platform, as well as escalating cases when necessary.

Job Responsibility

  • Handle both inbound and outbound calls
  • Investigate and resolve issues that are reported by buyers/sellers/customers/creators such as checking order and logistics status
  • Review the reported issues within agreed turnaround times and standards of quality
  • Escalate issues to the company in accordance with its procedures

Requirements

  • Flemish C2 level
  • English B2 level
  • Strong moderation skills, verbal and written communication skills and rational decision making with local market expertise
  • Strong understanding of e-commerce
  • Capable of coping with peaks in queue volumes during promotion seasons
  • Strong customer service skills, verbal and written communication skills and empathy, rational decision making
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