Customer Support Representative - French Language Job at Helpware (Kampala)

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Technical Remote Engineer Graduate

Technical Remote Engineer Graduate role providing remote service and support to ...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Remote Engineer Graduate

Customer Solution Centers provide remote service including customer access, pre-...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Remote Engineer Graduate

Technical Remote Engineer Graduate role at Hewlett Packard Enterprise providing ...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study (e.g., H.S. diploma, 'A' levels (U.K), Baccalaureate (France), etc.)
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engage team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Customer Delivery Specialist

This role has been designed as 'Onsite' with an expectation that you will primar...

Location

Spain , Barcelona

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree
Basic knowledge in the field of Customer Relations
Demonstrated verbal communication and customer service skills
Knowledge of microcomputer hardware, basic-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Additional language as French, Portuguese or Italian will considered a plus

Job Responsibility

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Sales Engineer

The Vercel Sales Engineering Team enables the power of our advanced platform to ...

Location

Germany; United Kingdom

Salary:

Not provided

Vercel

Expiration Date

Until further notice

Requirements

Deployed Next.js or React.js applications to a production environment
Have French Language skills
Worked on teams self-hosting Next.js on their Kubernetes (k8s) cluster
You are an expert in internet technologies: TCP, DNS, HTTP(S), TLS
You have a passion for helping people develop an accurate mental model of how our technology works and have the ability to quickly build a rapport and become a trusted advisor
You are able to weave together discussions about business benefits, strategic value, and technical efficacy with the ability to envision, create and develop custom demos
You understand how to lead a project and prioritize between competing demands
You possess strong technical skills, ideally from software development experience or previous pre-sales experience
You are aware of the broader technical ecosystems, including Headless CMS, Media, payments, eCommerce, Analytics, etc.
You're experienced with load and performance testing for enterprise web applications

Job Responsibility

Provide technical support to the sales team, prospects, and customers throughout the entire sales cycle
Be the expert in Vercel's platform, solutions, and services and how they can be applied to solve business needs
Develop and present demonstrations of the Vercel solutions
Manage and run PoCs, guiding measures of success and towards meaningful outcomes
Respond to Security Documents, coordinating with other internal specialist teams
Respond to RFPs and other required formal written responses for sales opportunities
Be an interface to Product and Engineering teams, representing Voice of Customer

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
Flexible Time Off
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

Fulltime

New

Service Delivery Manager

The Service Delivery Manager is a business relationship manager. You would be re...

Location

Belgium , Machelen

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Master’s degree in a relevant field (e.g., commercial/civil engineering, computer science) or equivalent professional experience
Strong pre-sales and commercial skills, including consultative selling and proposal writing
Excellent written and verbal communication and presentation skills
Language proficiency: Fluent in French, English and Dutch fluency required
Customer-oriented mindset with a strong sense of commitment
Ability to think conceptually while maintaining a pragmatic approach
ITIL v4 certification or equivalent
Knowledge of Agile or other project management methodologies
Assertive communication style and adaptability to different audiences
Strong organizational and problem-solving skills

Job Responsibility

Acting as the primary liaison between customers and operational teams, representing customer interests internally while safeguarding company priorities
Managing operational accounts, reviewing tickets and requests, and ensuring alignment with customer expectations
Preparing and validating monthly Service Level Reports and presenting them during steering committee meetings
Reporting risks, issues, and business opportunities to internal stakeholders
Overseeing invoicing processes, ensuring accuracy and timely payment follow-up
Ensuring service delivery in compliance with contractual agreements and ITIL processes
Driving Continuous Service Improvement (CSI) initiatives to enhance efficiency and quality
Managing risks—operational, financial, and project-related
Handling critical incidents (including outside business hours) and coordinating resolution efforts
Managing change requests and small to medium-sized projects (up to approximately 100 days), including planning, cost estimation, and P&L accountability

What we offer

Access to our Sopra Steria training and personal development academy
A company car lease or mobility budget
A company laptop and phone
Private health insurance coverage
Meal vouchers
Social security and pension plan
A competitive salary
26 holiday days

New

Bilingual Customer Service Representative

Are you a highly organized, bilingual professional with a background in financia...

Location

Canada , Montreal

Salary:

30.54 CAD / Hour

Randstad

Expiration Date

February 02, 2026

Requirements

Fully Bilingual: Fluency in both French and English (written and verbal) is essential
Technical Proficiency: Strong command of the Microsoft Suite (Word, Excel, Outlook)
Relevant Experience: 5-7 years of overall professional experience (flexible), including prior experience in a banking call center, customer service, bookkeeping, accounting, or administrative role
A proven team player with a collaborative attitude
Exceptional attention to detail and a proactive approach to work
A high commitment to accuracy and meeting performance metrics (SLAs)
Outstanding communication skills (both written and verbal) in both official languages

Job Responsibility

Handle a high volume of inbound and outbound calls, addressing customer and partner inquiries related to mortgages and RESL funding
Accurately create, maintain, and manage operational reports
Provide timely and accurate answers to customer questions regarding mortgage accounts and processes
Perform back-office administrative and clerical tasks (approximately 25% of the role) to support the funding process
Ensure all service level agreements (SLAs) are met through proactive and accurate work
Collaborate effectively with a team of 10 and network with various partners across the organization

What we offer

Career Growth: Significant possibility for conversion to a permanent, full-time employee (FTE) based on performance and business need
Positive Culture: Join a supportive, positive, and inclusive work environment
Networking: Excellent opportunity to build valuable connections and network with multiple partners across the financial institution
Impactful Role: Play a vital role in a core business unit within a major financial organization

Fulltime

Customer Support Representative - French Language

Helpware

Location:
Uganda , Kampala

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 09, 2025

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Location:Uganda , Kampala

Category:Customer Service

Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 09, 2025

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Location:
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Job Posted:
December 09, 2025