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Customer Support Representative - eShepherd

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Gallagher Group

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Location:
New Zealand , Hamilton

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Help farmers get the most out of eShepherd's virtual fencing technology, while supporting the growth of a fast-moving AgTech business.

Job Responsibility:

  • Responding to inbound enquiries via phone, email, live chat and other channels
  • Providing Tier 1 technical support and basic troubleshooting
  • Sharing accurate information on products, pricing, and availability
  • Processing orders and keeping customers updated on delivery timeframes
  • Managing and supporting warranties
  • Working with internal teams to resolve more complex issues
  • Building and maintaining strong customer loyalty through exceptional customer service

Requirements:

  • 2+ years in a front-line customer support or service role
  • Proven experience supporting a technical or software-based product environment
  • Experience using CRM systems (e.g. SAP, ERP or similar)
  • Strong organisation skills and the ability to juggle multiple priorities
  • Excellent communication skills – both verbal and written
  • A strong drive to achieve positive outcomes for customers
  • Strong interpersonal skills and a collaborative approach
  • Must currently live in New Zealand and have the legal right to work in NZ

Nice to have:

  • Experience in agriculture or a rural background is a huge advantage for customer relatability
  • Familiarity with order management or supply chain processes
What we offer:
  • Competitive salary and annual performance-based bonus opportunities
  • Free parking and subsidised on‑site café for Hamilton-based candidates
  • Flexibility to work hours outside of the norm
  • Career growth opportunities as we scale globally
  • Additional retirement plan contribution
  • Boost App membership and staff discounts across NZ
  • Life & disability insurance
  • Development opportunities and career pathways in a global organisation
  • Plenty of fun along the way with a friendly, supportive team

Additional Information:

Job Posted:
April 25, 2026

Expiration:
May 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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