CrawlJobs Logo

Customer Support Representative - EMEA customers

Poland, Kraków · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

SmartRecruiters is the Recruiting AI Company that transforms hiring for the world's leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process, ensuring faster and smarter hiring decisions. More than 4,000 companies, including Amazon, Visa, and McDonald's, rely on SmartRecruiters to build winning teams. In 2025, SmartRecruiters joined SAP, the global leader in enterprise applications. Together, SmartRecruiters and SAP are accelerating the reinvention of hiring by combining cutting-edge AI innovation with the scale, reach, and resources of SAP's ecosystem. At SmartRecruiters, we are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work. We commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together. Because together, we will win. Recognized by Fosway Industry Analysts as a strategic leader in recruitment technology for three consecutive years, and awarded by Comparably as a top company for Women, Perks and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, and Culture - we take pride in creating a place where everyone can thrive. Our remote-friendly culture, competitive salaries, and strong internal mobility ensure that high performers have meaningful growth opportunities in an environment built on respect and empowerment.

Job Responsibility

  • Interact every day with SmartRecruiters customers based in the EMEA region to answer questions, resolve issues, educate, and help them succeed
  • Provide exceptional customer support for our global clients
  • Educate and advise customers on standards, tips, and solutions for using SmartRecruiters
  • Drive high levels of customer satisfaction
  • Identify, test, and call out technical issues
  • Collaborate closely with all parts of the organization, including product management, engineering, and professional services teams, to contribute, and execute our strategy to make customers successful
  • Get involved and lead various projects in the support and services domain
  • Be an ambassador for SmartRecruiters and its culture

Requirements

  • Bachelor's degree or at least 2 years of relevant work experience
  • Ability to interact and communicate professionally and confidently with a diverse customer base
  • Customer support/call center experience, preferably in the Enterprise SAAS space
  • Excellent computer skills
  • Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations
  • A passion for technology and a drive to change the world
  • Positive, energetic, can-do attitude
  • Excellent English skill is a must
  • must have a high degree of accuracy in both spelling and grammar
  • For this role, excellent French and/OR German skills is necessary.

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Customer Support Representative - EMEA customers

8 matching positions

Manager, Technical Support - EMEA

Our Support mission is simple and bold: “We make complex solutions seem simple, ...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
vanta.com Logo
Vanta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of Support leadership experience, ideally in fast-growing SaaS or technical complex environments
  • Be located in Dublin, Ireland
  • Proven success leading teams through complex troubleshooting and escalations
  • Experience managing hybrid or distributed teams
  • Experience implementing AI or leading teams in an AI-enabled support model (AI workflows, routing, automation, quality improvement)
  • Background working in fast-growing or rapidly scaling companies, where systems, processes, and expectations evolve quickly
  • Track record of building processes and driving outcomes, not just managing tasks
  • Strong track record partnering cross-functionally to improve product and customer outcomes
  • Experience supporting Premium and Enterprise customers
  • Prior hands-on support experience
Job Responsibility
Job Responsibility
  • Lead a high-performing Support team
  • Hire, manage and develop Support Professionals, building a culture of accountability, curiosity, customer value, and resilience
  • Drive strong performance across productivity, quality, CSAT, and operational KPIs
  • Hire talent with strong technical and documentation skills who raise the bar
  • Provide clear, actionable feedback and coach effectively to help individuals grow
  • Encourage a customer-education mindset by helping the team turn troubleshooting into learning moments for customers
  • Identify knowledge or skill gaps within the team and partner with Enablement, Knowledge Management, or SMEs to build training that strengthens technical depth and AI collaboration
  • Work a small number of tickets to stay connected to customer challenges, product behaviour, and team workflows
  • Build operational excellence and predictable delivery
  • Establish scalable rhythms for capacity planning, queue health, and performance reviews
What we offer
What we offer
  • Industry-competitive salary and equity
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks paid Parental Leave for all new parents
  • Health & wellness stipend
  • Remote workspace, internet, and mobile phone stipend
  • Commuter benefits, including bike to work scheme and tax commuter ticket scheme
  • Pension matching
  • 25 days of Annual Leave per year
  • 11 company-paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events
  • Fulltime
Read More
Arrow Right

Customer Onboarding Manager

We’re a global tech company. Our team of nearly a thousand people wakes up every...
Location
Location
United States , Kansas City; Austin
Salary
Salary:
Not provided
safetyculture.com Logo
SafetyCulture
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3 years experience leading the end-to-end implementation and troubleshooting of IoT hardware and software in SaaS or enterprise software environments
  • Strong communication, presentation, and interpersonal skills, with experience training groups and facilitating conversations with senior executives
  • Proactive, detail-oriented, and adaptable, with the ability to thrive in a fast-paced, collaborative environment
  • A growth mindset, continuously seeking opportunities to improve processes, learn, and innovate
  • A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption
  • Ability to actively listen, understand customer pain points and take action
  • Flexible to support global coverage, including occasional off-hours meetings to collaborate with EMEA and APAC stakeholders
Job Responsibility
Job Responsibility
  • Manage installation projects for sensors and telematics solutions or managed customers, ensuring smooth deployments, on-time deliveries, and customer satisfaction
  • Set best practices for sensor & telematics onboardings to ensure long-term success for the wider team
  • Support EMEA and AMER managed customers utilising sensor or telematics products, ensuring they are receiving the maximum value from our solution
  • Act as an advocate for all SC Connect customers in EMEA and AMER when technical issues occur and a liaison between customers and product when needed
  • Act as a voice of the customer to highlight trends and challenges relating to sensors and telematics customers, informing product roadmap
  • Continuously monitor activation status and usage patterns for the region, identifying trends for at-risk customers and implementing strategies to reduce churn and increase retention
  • Leverage customer interactions to identify expansion opportunities like referrals or upselling, looping in the regional IoT sales specialist
  • Ensuring internal processes are built to support CSM/COM partners and create new processes for success on the SC Connect side to support growth on the team
  • Collaborate closely with Product, Solution Specialists, Onboarding, Customer Success, and other internal teams to drive focus and effort into the customer experience
  • Act as a SC Connect representative at trade shows, roundtables, and customer events, engaging with industry peers, potential customers, and partners to promote the company’s sensor and asset management solutions
What we offer
What we offer
  • Equity with high growth potential and a competitive salary
  • 401k
  • Generous Medical Insurance plans
  • Paid Parental Leave
  • Access to professional and personal training and development opportunities
  • Hackathons, Workshops, Lunch & Learns
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
  • Quarterly celebrations and team events
  • Fulltime
Read More
Arrow Right

Senior Account Manager, Commercial Accounts - EMEA

In this senior individual contributor role, you will be responsible for managing...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
vanta.com Logo
Vanta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience in Account Management, or Sales roles in B2B SaaS
  • Proven track record of consistently exceeding revenue targets (>100% attainment)
  • Experience managing complex, multi-year contracts and navigating enterprise procurement
  • Background in security, compliance, GRC, or related technical domains preferred
  • Strategic Thinking: Ability to develop and execute long-term account strategies
  • Commercial Acumen: Strong negotiation skills and proven ability to structure complex deals
  • Relationship Building: Executive presence with ability to build relationships at C-level
  • Product Knowledge: Ability to quickly become a subject matter expert on Vanta's platform and the compliance/security landscape
  • Consultative Approach: Skilled at discovery, identifying pain points, and positioning solutions
  • Data-Driven: Comfortable using metrics and analytics to drive decisions and demonstrate ROI
Job Responsibility
Job Responsibility
  • Own and exceed revenue targets for assigned book of business, including renewals, upsells, and expansion
  • Develop and execute strategic account plans to maximise customer lifetime value
  • Identify and close expansion opportunities across Vanta's product portfolio
  • Navigate complex procurement processes and multi-stakeholder sales cycles
  • Partner with Customer Success to ensure seamless customer experience and identify growth signals
  • Manage a portfolio of high-value strategic accounts across EMEA, including enterprise customers with complex organisational structures
  • Build and maintain executive-level relationships with C-suite and senior decision-makers
  • Conduct Quarterly Business Reviews (QBRs) and strategic planning sessions with key accounts
  • Serve as the voice of the customer internally, advocating for customer needs and influencing product roadmap
  • Develop deep understanding of customers' compliance, security, and GRC requirements
What we offer
What we offer
  • Industry-competitive salary and equity
  • 100% covered medical, dental, and vision benefits with dependents coverage
  • 16 weeks paid Parental Leave for all new parents
  • Health & wellness stipend
  • Remote workspace, internet, and mobile phone stipend
  • Commuter benefits, including bike to work scheme and tax commuter ticket scheme
  • Pension matching
  • 25 days of Annual Leave per year
  • 11 company-paid holidays
  • Virtual team building activities, lunch and learns, and other company-wide events
  • Fulltime
Read More
Arrow Right

Customer Success Manager

We’re hiring a Customer Success Manager to own a large, varied portfolio of Desk...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
deskpro.com Logo
Deskpro
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years in a B2B SaaS Customer Success Manager or Account Manager role
  • Strategic Portfolio Ownership: A history of owning a portfolio of strategic, growth and scaled customers representing significant ARR
  • Growth Mindset: Proven track record of identifying, building and closing expansion opportunities. You don’t just manage relationships
  • you proactively drive revenue and consistently exceed expansion and retention targets.
  • Stakeholder Navigation: Experience building deep relationships across the customer organisation, running Success Plans to align product value to their unique goals.
  • Outcome-Driven Curiosity: A natural inclination to dig deep into customers' business challenges. You don’t just "support" a customer
  • you ask the right questions to understand their core needs and proactively showcase how Deskpro delivers measurable value.
  • Risk Management: High proficiency in monitoring health indicators to mitigate churn
  • with the professional judgment to know when to strategically escalate risks to the Director of Customer Success.
  • Regional Autonomy: You are comfortable acting as the sole CSM for UK & EMEA, with a high-volume book of business to prioritise.
Job Responsibility
Job Responsibility
  • Owning a portfolio of strategic, growth and scaled customers representing significant ARR and growth potential.
  • Building and closing expansion pipeline
  • focused on upsell and cross-sell opportunities.
  • Delivering against retention targets.
  • Running Success Plans aligned to customer goals.
  • Leading QBRs, value reviews and structured cadence meetings.
  • Owning a subset of renewals, reviewing risk and approach with the Director of Customer Success.
  • Monitoring health indicators and acting on early warning signs.
  • Acting as the primary point of contact and trusted partner for your customers.
  • Collaborating cross-functionally with Product, Support, Solutions and Marketing.
What we offer
What we offer
  • Competitive salary + performance incentives
  • Employee equity scheme
  • 25 days holiday + UK Bank Holidays
  • Hybrid working (3 days in Wimbledon HQ)
  • Personal development budget
  • BUPA Private Healthcare
  • Pension scheme
  • Team lunches, socials and seasonal events
  • Fulltime
Read More
Arrow Right

Technical Support Representative

Tech Support (Domestic) will provide technical support for Avanos Capital Equipm...
Location
Location
Philippines , Cebu
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Systems knowledge or a fast learner for SAP, Salesforce, TECO, Outlook, SharePoint, tracking tools
  • Ability to interpret technical info and explain it clearly to customers
  • Good verbal communication for troubleshooting and product guidance
  • Professional written communication
  • Ability to de-escalate and resolve customer issues efficiently
  • Strong customer service mindset
  • Ability to analyze the Tech Support dashboards and work toward performance goals
  • Identifying root causes for issues
  • Good prioritization and time management
  • Ability to follow structured procedures with precision
Job Responsibility
Job Responsibility
  • Provide technical support to internal and external customers for Avanos Capital Equipment, including IVP, Cortrak, and Game Ready systems
  • Log into the Game Ready Tech Support phone queue daily and deliver live support, including troubleshooting guidance, general product information, and followup emails outlining next steps for service or repair
  • Analyze and review the Tech Support dashboards regularly, focusing on meeting established performance goals and identifying areas for improvement
  • Record failure complaints promptly into the designated electronic system
  • Ensure all Service and Repair orders are entered into accurately and in compliance with established guidelines and procedures
  • Complete the TECO process for LATAM, EMEA, and APAC repairs to ensure timely customer billing for completed service work
  • Obtain credit card info and work with the service center or the scheduling team to release units for repairs
  • Recommend system enhancements and participate in testing activities related to Service and Repair workflows
  • Identify and recommend process or procedural changes to ensure continuous compliance with corporate, local, state, and federal regulations
  • Follow standard operational procedures, work instructions and job aids to assure accurate records of customer interaction and documentation to meet internal, domestic, and international regulatory standards
  • Fulltime
Read More
Arrow Right
New

Director of Martin Lighting - EMEA

HARMAN Professional develops automated lighting fixtures under the Martin brand....
Location
Location
United Kingdom , Hemel Hempstead
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Lighting background with high level of technical understanding of lighting products
  • Track record of sales leadership experience in lighting industry, including solutions selling
  • Network within Lighting industry, respected as a lighting market expert in the field
  • Consultant and Integrator network in EMEA
  • Extensive related industry and P&L experience in bringing innovative solutions to market
  • Strong business acumen
  • analytical and number-driven decision making
  • Excellent mix of technical understanding paired with commercial understanding
  • Substantial experience in an executive level sales position in customer bases appropriate to Harman's technologies
  • Demonstrated Track Record of Growth: ability to grow and extend existing service lines, and at the same time develop and commercialize new services in a timely and profitable manner. Experience developing and executing a roadmap
Job Responsibility
Job Responsibility
  • Own and execute the EMEA Lighting growth strategy, including a rolling 5-year sales plan aligned to market trends, products, channels, and regions
  • Full P&L responsibility for EMEA Lighting, delivering sustained year-on-year revenue and profit growth
  • Lead growth across the full Martin Lighting portfolio, including successful new product launches and market rollouts
  • Maintain deep understanding of the EMEA professional lighting market (TAM, competition, trends) and feed regional insights into product development and roadmap planning
  • Define and manage distribution strategy, including KPI-driven performance management and detailed profiles of top distributors
  • Drive pipeline generation, CRM discipline, accurate forecasting, and deal execution across new and existing accounts
  • Build and maintain senior customer, partner, and stakeholder relationships
  • identify decision-makers, articulate value propositions, and close sustainable, long-term business
  • Lead, coach, and develop a team of market and product experts to deliver sales growth across all verticals
  • Oversee EMEA strategic and operational sales activity across vertical markets, key accounts, and B2B partnerships
What we offer
What we offer
  • Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
  • Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
  • Extensive training opportunities through our own HARMAN University
  • Competitive wellness benefits
  • Tuition reimbursement
  • "Be Brilliant" employee recognition and rewards program
  • An inclusive and diverse work environment that fosters and encourages professional and personal development
  • Fulltime
Read More
Arrow Right

Director, Area Lead Global Customer Success

The Senior Director/Director of GCS at Area level will be a member of the Palo A...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
paloaltonetworks.it Logo
Palo Alto Networks Italia
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years’ experience in a high growth SaaS/Cloud Enterprise Organization, or similar experience. Including at least 5+ years in a leadership capacity
  • Demonstrated experience leading global direct/indirect teams of +10 in customer success, professional services and/or Support organisations
  • Experience managing quantified metrics and execution programs to deliver exceptional results and customers satisfaction
  • Customer facing experience in senior roles
  • Travel requirement up to 30% within the Area
  • Experience building and growing teams with both direct and indirect reporting lines
  • History of building trusting relationships with regional and Area-level PS delivery teams, Engineering, Sales, Marketing, and service delivery Partners
  • STEM Bachelor’s Degree required or equivalent experience. Master’s degree preferred
Job Responsibility
Job Responsibility
  • Manage execution and achievement of all GCS (Global Customer Services) including all metrics and targets for the Area on a quarterly and annual basis
  • Proactively engage with and represent as the SPOC and owner, all GCS related topics in Area and execute in alignment with Theatre and Global GCS processes and ways of working
  • Collaborate with sales leadership and proactively interface with CIO/CISO level customer leadership to gain insight and feedback on how to provide the best post sales experience. Lead when necessary in critical customer situations
  • Work in alignment with the Area leaders to represent PANW to customers where required and deliver an exceptional customer experience
  • Actively participate as a core leader of the GCS EMEA leadership team bringing the specific Area related opportunities and challenges to the leadership team with data to enable effective and efficient execution
  • Build a strong cross functional interlock and operating cadence with Sales, Product and Technical Consulting teams in Area
  • Develop a high performance team of GCS staff creating a cohesive GCS organisation at Area level including direct and matrixed reports and organisations
  • Build a growth mindset oriented culture that promotes diversity, continuous improvement, a sense of urgency and customer outcomes
  • Own and drive the overall GCS execution programs
  • measure, monitor, and report GCS key quarterly targets and metrics and drive programs to assure continuous improvement
What we offer
What we offer
  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
  • mental and financial health resources
  • personalized learning opportunities
Read More
Arrow Right

Hr Business Partnering Lead EMEA

Airbnb’s Talent Partner (HRBP) team is responsible for delivering the most criti...
Location
Location
Ireland; United Kingdom
Salary
Salary:
134000.00 - 168000.00 EUR; GBP / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 12+ years of progressive HR experience in fast moving, high growth, global company
  • Deep experience/expertise in 3+ functional HR areas (HRBP, Employee Relations, Organization Development, Talent Management, Learning and Development, Compensation, Recruiting, etc.)
  • 5+ years of experience leading people and teams highly preferred
  • Experience supporting large/complex organizations as HRBP leader and/or COE leader
  • Degree in HR or related field
  • Prior experience working in fast-paced, dynamic, global/multinational organizations is highly preferred
  • Experience with HR/Data/Analytics technologies (Workday, Tableau, Excel) and Program Management tools (Smartsheet, Asana, Airtable) highly preferred
  • Strong commitment to customers and the customer experience
  • Passionate about travel and how travel works
Job Responsibility
Job Responsibility
  • Leads a team of three Talent Partners and Advisors, supporting over 700+ employees and leaders across the EMEA region
  • Partners closely with Functional Talent Directors, the EMEA Regional Director, Country Managers and regional functional leaders to implement both global and functional people programs
  • Acts as a bridge between Global Talent teams and the Region
  • Champions the people agenda—supporting performance management, employee relations, rewards, and compliance with local labor regulations
  • Represents Employee Experience (EX) on the EMEA Leadership Team
  • Provides local Talent support to leaders and employees in the region/geography
  • Partner with Functional Talent and Regional Directors to ensure effective team health in local offices
  • Provide Talent Partnering leadership across the region
  • Work with Employee Experience centres of excellence to support implementation of Employee Experience programs in region
  • Champion Diversity & Belonging with relevant implementation of global programs at a local level
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
Read More
Arrow Right