Customer Support Representative - EMEA customers Job at SmartRecruiters (Kraków)

Technical Support Representative

Tech Support (Domestic) will provide technical support for Avanos Capital Equipm...

Location

Philippines , Cebu

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Systems knowledge or a fast learner for SAP, Salesforce, TECO, Outlook, SharePoint, tracking tools
Ability to interpret technical info and explain it clearly to customers
Good verbal communication for troubleshooting and product guidance
Professional written communication
Ability to de-escalate and resolve customer issues efficiently
Strong customer service mindset
Ability to analyze the Tech Support dashboards and work toward performance goals
Identifying root causes for issues
Good prioritization and time management
Ability to follow structured procedures with precision

Job Responsibility

Provide technical support to internal and external customers for Avanos Capital Equipment, including IVP, Cortrak, and Game Ready systems
Log into the Game Ready Tech Support phone queue daily and deliver live support, including troubleshooting guidance, general product information, and followup emails outlining next steps for service or repair
Analyze and review the Tech Support dashboards regularly, focusing on meeting established performance goals and identifying areas for improvement
Record failure complaints promptly into the designated electronic system
Ensure all Service and Repair orders are entered into accurately and in compliance with established guidelines and procedures
Complete the TECO process for LATAM, EMEA, and APAC repairs to ensure timely customer billing for completed service work
Obtain credit card info and work with the service center or the scheduling team to release units for repairs
Recommend system enhancements and participate in testing activities related to Service and Repair workflows
Identify and recommend process or procedural changes to ensure continuous compliance with corporate, local, state, and federal regulations
Follow standard operational procedures, work instructions and job aids to assure accurate records of customer interaction and documentation to meet internal, domestic, and international regulatory standards

Fulltime

Manager, Technical Support - EMEA

Our Support mission is simple and bold: “We make complex solutions seem simple, ...

Location

Ireland , Dublin

Salary:

Not provided

Vanta

Expiration Date

Until further notice

Requirements

5+ years of Support leadership experience, ideally in fast-growing SaaS or technical complex environments
Be located in Dublin, Ireland
Proven success leading teams through complex troubleshooting and escalations
Experience managing hybrid or distributed teams
Experience implementing AI or leading teams in an AI-enabled support model (AI workflows, routing, automation, quality improvement)
Background working in fast-growing or rapidly scaling companies, where systems, processes, and expectations evolve quickly
Track record of building processes and driving outcomes, not just managing tasks
Strong track record partnering cross-functionally to improve product and customer outcomes
Experience supporting Premium and Enterprise customers
Prior hands-on support experience

Job Responsibility

Lead a high-performing Support team
Hire, manage and develop Support Professionals, building a culture of accountability, curiosity, customer value, and resilience
Drive strong performance across productivity, quality, CSAT, and operational KPIs
Hire talent with strong technical and documentation skills who raise the bar
Provide clear, actionable feedback and coach effectively to help individuals grow
Encourage a customer-education mindset by helping the team turn troubleshooting into learning moments for customers
Identify knowledge or skill gaps within the team and partner with Enablement, Knowledge Management, or SMEs to build training that strengthens technical depth and AI collaboration
Work a small number of tickets to stay connected to customer challenges, product behaviour, and team workflows
Build operational excellence and predictable delivery
Establish scalable rhythms for capacity planning, queue health, and performance reviews

What we offer

Industry-competitive salary and equity
100% covered medical, dental, and vision benefits with dependents coverage
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and mobile phone stipend
Commuter benefits, including bike to work scheme and tax commuter ticket scheme
Pension matching
25 days of Annual Leave per year
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events

Fulltime

EMEA Director - Customer & Partner Marketing - Microsoft Advertising

At Microsoft Advertising we create innovative technology for a conversational, p...

Location

United Kingdom , London

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Proven years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related work experience OR equivalent experience.
Master's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Solid years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR Bachelor's Degree in Business, Marketing, Communications, Economics, Public Relations, or related field AND Proven years integrated marketing (e.g., digital, relationship, social media, campaign), event management, marketing strategy, business planning, marketing operations, or related experience OR equivalent experience.
Proven years people management experience.
Solid candidates will have proven years of relevant experience as a marketer and/or leader working across markets globally in integrated marketing / marketing communications
Ideal candidates will have solid experience in AdTech and media
Excellent communication skills and the proven ability to influence multiple levels of the organization.
Proven ability to think strategically and creatively, while maintaining great attention to detail.
Strategic mindset including interpreting data to inform strategy and execution.
Ability to build solid collaborative relationships with a globally dispersed team and stakeholders.
Solid management and leadership skills with the ability to motivate and mobilize a geographically dispersed team, partners and stakeholders for maximum success.

Job Responsibility

Be a leader for Microsoft Advertising both inside and outside the company, advocating for the customer and Microsoft values to help our clients and partners succeed.
Represent Microsoft Advertising across EMEA as a thought leader and steward of the Microsoft Advertising brand, including speaking at events, engaging with clients and participating in industry associations.
Partner with cross-functional teams to guide the vision for EMEA growth and meet regional and market needs.
Build and develop an international team of diverse and talented marketers.
Oversees the EMEA strategy and activation to land our global priorities, for all audiences and solution areas to drive measurable growth for the business.
Develops deep relationships at the most senior levels with relevant individuals internally and externally that bring unique value propositions to life to and creates opportunities for inspiration, thought leadership and action through both content and activation programs.
Creates, executes, measures and evolves annual plans to meet the KPIs of the business by audience type and solution area in collaboration with internal stakeholders and partners.
Delivers integrated content and communications that deepen engagement and drive measurement growth within priority regions and markets.
Supports GTM planning for new narratives, solutions or hero products to all audiences across international markets.
Lead omni-channel efforts for international markets including experiential, social media, content marketing, comms, and paid advertising.

Fulltime

Ai Practice Leader

About us Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronic...

Location

United Kingdom

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

Deep understanding of Artificial Intelligence — its technologies, its real-world business applications and the evolving vendor landscape across the EMEA channel
Strategic thinker with the ability to translate complex AI concepts into clear commercial opportunities for partners and end customers
5–10 years of experience in the IT channel — whether coming from a specialist or management background, both will be considered
Comfortable working as an individual contributor — self-driven, structured and capable of owning initiatives end-to-end without a team beneath you (at least initially)
A natural presenter — confident and compelling on stage in front of audiences ranging from technical architects to C-level executives
Familiarity with the AI portfolios of key vendors such as NVIDIA, IBM, HPE, Lenovo, Dell, Red Hat and/or Oracle is a strong advantage
Commercially minded with strong instincts for identifying opportunity, structuring deals and driving revenue through the channel
A degree of technical fluency — you do not need to be an engineer, but you must be able to hold credible conversations at a technical level
Fluent English is essential
additional European languages are a plus

Job Responsibility

Act as Arrow's AI subject-matter expert across EMEA, working across internal sales teams, vendor partners and the channel ecosystem
Collaborate closely with Arrow's AI Lab — contributing to the development of its proposition and passionately taking its outputs to market
Engage with all key AI vendor relationships — NVIDIA, IBM, HPE, Lenovo, Dell, Red Hat, Oracle and many others — ensuring Arrow is positioned centrally in their AI go-to-market strategies
Support and enable Arrow's sales teams across the business to identify and develop AI opportunities within their existing partner and customer base
Identify, develop and onboard channel partners best positioned to capitalize on the growing AI opportunity
Represent Arrow on stage at industry events, vendor forums, partner days and customer engagements — articulating the AI vision with authority and enthusiasm
Maintain a structured, proactive approach to vendor and partner collaboration, including regular cadence calls, QBRs and joint go-to-market planning
Travel across the EMEA region as required (~40–50% of working time)

What we offer

Competitive base salary with performance-related bonus
Pension scheme
Car allowance or Company Car
Life insurance
Medical insurance
25 days of annual leave
Structured development opportunities and vendor certifications across our AI portfolio
The backing of a global organization with established relationships across the world's leading AI vendors

Fulltime

Inside Sales Representative

As an Inside Sales Representative (ISR), you will drive predictable, repeatable ...

Location

Ireland

Salary:

Not provided

Aiven Deutschland GmbH

Expiration Date

Until further notice

Requirements

2-4 years of success in high-velocity B2B SaaS sales, specializing in technical solutions for <100M ARR companies
Proven track record of self-sourced pipeline generation with consistent quota attainment of 90-100%+ against high-volume, lower-ACV targets
Demonstrated ability to generate 1M-2M in annual qualified pipeline through outbound prospecting across multiple channels without SDR support
Experience closing 10-15 new logos annually with 25K-$50K ACV deal sizes and 60-90 day sales cycles
Strong prospecting skills with ability to maintain 100+ weekly touches and convert outreach to meetings at 10-15% rates
Skilled in outcome-based selling
Comfortable challenging customers' thinking
Hands-on experience with MEDDIC/MEDDPICC or similar sales frameworks
Able to maintain Command of the Message
Track record of 85%+ forecast accuracy

Job Responsibility

Own Complete Pipeline Generation
Drive New Logo Acquisition
Execute Strategic Prospecting
Director & VP-Level Stakeholder Engagement
Solution Selling & Value Articulation
MEDDPICC Sales Process
Cross-Functional Collaboration
Territory Planning & Market Insight
Exceed Targets

What we offer

Participate in Aiven’s equity plan
Balance work and life with our hybrid work policy
Choose the equipment you need to set yourself up for success
Use your Professional Development Plan budget for learning opportunities
Receive holistic wellbeing support through our global Employee Assistance Program
Inquire about our Global Time Off Commitment (Parental and Sick Leave, as well as Personal Time)
Enjoy country-specific benefits for our global cast in Cork

Fulltime

Health & Safety Advisor (UK & EMEA)

Datalec Precision Installations (DPI) is a leading provider of data centre desig...

Location

United Kingdom , London

Salary:

Not provided

Datalec Precision Installations

Expiration Date

Until further notice

Requirements

Minimum NEBOSH General / Construction
NEBOSH Diploma or working towards
Desired membership of a professional body IOSH / IIRSM
3 to 8 years experience
Demonstrable experience within construction, M&E, or data‑centre project environments
Strong understanding of UK and EMEA H&S legislative frameworks (e.g., CDM, EU directives, local regulations)
Experience monitoring on-site activities, performing audits, and engaging operatives to drive safe working practice
Proven ability to develop and implement H&S policies and risk-control systems
Competence in delivering safety training, inductions, and toolbox talks
Excellent communication and stakeholder management skills

Job Responsibility

Provide strong, visible H&S leadership across UK and EMEA project sites in line with DPI’s cultural principles
Promote and embed DPI’s H&S mission and wellbeing values across all operational environments
Foster a positive safety culture through continual engagement and workforce interaction
Maintain continuous on-site visibility to assess safety conditions, behaviours, and adherence to safe systems of work
Ensure compliance with all local, national, and regional HSE legislation across UK and EMEA jurisdictions
Oversee contractor compliance and performance to ensure robust safety management throughout the supply chain
Conduct hazard identification, risk analysis and evaluation activities on active construction and data-centre installation sites
Review, assess, and approve contractor Risk Assessments and Method Statements (RAMS) to ensure suitability and sufficiency
Develop, implement, and maintain H&S policies, procedures, and working practices aligned with evolving legislation and industry best practice
Share knowledge on new regulations and standards to raise competence across the organisation

Fulltime

Client Development Manager

AltoVita is a multi-award winning accommodation platform that enables enterprise...

Location

United Arab Emirates , Dubai

Salary:

Not provided

AltoVita

Expiration Date

Until further notice

Requirements

5+ years of experience in corporate housing, global mobility or relocation is a must
Proven track record in the corporate accommodation industry (serviced apartments, hospitality, corporate agency, corporate housing among others)
Self-motivated, hardworking account/customer success manager with proven success in managing global mobility & RMC clients
Fast learner, problem solver
Frequent travel is required for this position
Consistent and proactive communication is a core requirement of this role
The ideal candidate will be based in Dubai

Job Responsibility

Deliver strategic account management to enterprise clients and relocation management partners across the Middle East and EMEA
Support in devising consultative approaches as per client needs and requirements
Achieve high client satisfaction rates
Represent AltoVita at industry and client events across the Middle East and EMEA
Collect and analyse client performance data and present key findings to clients during monthly reporting & QBR sessions
Proactively contribute to strategic design of best-in class innovative solutions for clients
Contribute to clients' full adoption of our technology and product
Maintain proactive, transparent, and solutions-oriented communication with clients at all times
Ensure all client communications regarding timelines, deliverables, incidents, and resolutions are strictly aligned with contractual SLA commitments
Drive internal cross-functional alignment to ensure commitments communicated externally are realistic, achievable, and consistently delivered

What we offer

A team that will always put you first
Incredible opportunities for growth and career advancement
A fully-remote working environment
Wellness benefits and a wellness budget, which can be spent on a range of options including gym memberships, home meal delivery services, mindfulness applications, and many more
A work-from-home allowance to get your home-office set up
A generous vacation package so you can recharge or explore

Fulltime

Director, Owner & Partner Relations ME & Maghreb

The Director, Owner & Partner Relations provides strategic account management to...

Location

United Kingdom , London

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Over five years progressive experience in a Finance, Asset Management, Operational or a Commercial discipline is essential
Native of fluent Arabic language skills and French is a plus
Excellent communication and coordination skills
Experience with hotel operations, owner relations, sales/marketing/revenue, and a broad knowledge of the company’s organization and resources is preferred
A working understanding of financial and development opportunities is preferred, must be able to evaluate potential new owners
Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance
Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues
Strong ability to operate in a matrix environment and can demonstrate exceptional ability to influence key stakeholders
Knowledge of managing owner/franchise relationship issues is preferred
Strong business acumen skills that include sound knowledge of the business economics and the ability to translate that knowledge into systematic and effective account management practices

Job Responsibility

Effective account management of a portfolio of Owner & Partners focusing on: driving fees, ensuring brand compliance, holding owners and franchisees accountable to renovation cycle commitments, fielding initial contractual re-up conversations, and raising engagement
Support the continent’s growth structure by increasing Marriott’s preference with his/her portfolio of Owners & Partners
Support the continent’s growth by screening new operators and partnering with development for proactive and strategic franchise footprint expansion
Communicate and collaborate with Asset Management to ensure the company’s position is protected and enhanced during relicensing, re-ups, and/or contract changes. Take the lead in some workouts such as contract extensions or renovations
Support franchisees and owners with ongoing use of Marriott commercial systems, tools, and pay-to-play services and provide hands-on guidance for effective adoption of Marriott commercial programs
Work closely with the Regional teams (RVP, Sr Director of Ops, Sr Director of Commercial) and disciplines on performance of portfolio, identify gaps & opportunities, proactively offer Pay to Play services where needed and any escalation needs to owners and franchisees
Coordinate and proactively communicate as appropriate with the broader EMEA Owner and Partner Relations Organization, Legal, Commercial and LPO to ensure senior leadership is aware of situations when his/her portfolio of franchisees is at risk of breaking contractual obligations relating to design and operational standards
Provide strategic leadership to his/her portfolio of Owner & Partner and their hotels
Drive proactive engagement with Franchisee / FMC to review performance of their portfolio, escalate any challenges requiring FMC / Franchisee attention, support franchise owners in the effective use of Marriott’s commercial and operational systems, tools, and pay-to-play services to drive revenue and optimize performance, Facilitate access to commercial and operational resources and best practices, ensuring owners are empowered to achieve their business goals
Engage RVP / Regional teams / Disciplines on escalated issues as relevant

Fulltime

Select Country

Customer Support Representative - EMEA customers

Job Description

Job Responsibility

Requirements

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