Customer Support Representative - French Language Jobs

Helpware

Location:
Uganda, Kampala

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Helpware is seeking a French Customer Care Agent to join our team. If you’re passionate about music and want to be part of an incredible journey where ideas come to life, this is the place for you. We are looking for positive, enthusiastic individuals dedicated to delivering excellent customer service and raising the bar. As a CSR, you will be providing top-notch customer service through online chats and email and addressing a variety of customer inquiries in a personalized, friendly, and informative manner.

Job Responsibility:

Provide service to Deezer's global customer base in multiple languages
Support any contact channel that Deezer requires such as email, social media and live chat
Take ownership for customer issues, solving problems and handling cases from start to finish
Work collaboratively with the Deezer team
Attend regular meetings with team members and managers
Participate in projects as assigned

Requirements:

Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changes
Communication: Excellent verbal and written communication skills with colleagues and customers
Empathy: Genuine care for customers’ needs and a passion for helping others
Quick Learner: Willingness to embrace new ideas, push boundaries, and strive for continuous improvement
Collaboration: Strong team player who understands the importance of working together for success
Language Proficiency: Impeccable written and spoken English, along with proficiency in French language

Nice to have:

Tech Savviness: Knowledge of mobile and digital technology
Support Experience: Previous work experience in a customer support environment

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

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Customer Support Representative - French Language