Customer Support Professional Job at Robert Half (Fremont)

Customer Support Technical Representative

The Customer Support Technical Representative role at 1Password involves providi...

Location

Netherlands

Salary:

Not provided

1Password

Expiration Date

Until further notice

Requirements

You have excellent written and spoken communication skills in English, with the ability to engage and share information effectively
2+ years of experience in a customer-facing technical role or similar, ideally supporting IDaaS/IAM, cloud platforms, SIEM, or developer workflows in the SaaS space
Strong problem-solving skills and the ability to clearly communicate technical concepts to diverse audiences with attention to detail
Comfort providing support via phone, email and remote support sessions
Proven ability to troubleshoot authentication protocols, including OpenID Connect and OAuth 2.0, as well as identity and directory services such as Microsoft Entra ID, Okta, Google Workspace, JumpCloud, OneLogin, Auth0, and Rippling
Working proficiency with cloud platforms, including AWS, Azure, Google Cloud, and DigitalOcean, as well as containerized environments such as Docker and Kubernetes
Understanding of networking fundamentals, including DNS, TCP/IP, and ports, with experience using diagnostic tools such as dig, IP lookup, and port scanning techniques
Experience working with REST APIs, including parsing and filtering API responses using jq
Previous experience working with SCIM, SSO and automated provisioning solutions
Basic scripting experience, with familiarity in Python, Bash, or PowerShell

Job Responsibility

Deliver the best-in-class customer experience that 1Password is known for, demonstrating empathy, tact and professionalism as you deliver solutions to our global customer base
Diagnose, troubleshoot and deliver effective solutions through email, phone and Zoom support sessions
Refine service delivery by relaying feedback, bugs and product feature requests to our internal teams and stakeholders
Proactively escalate high-impact issues and emergent trends, particularly those affecting key enterprise customers ensuring rapid resolution and cross-functional collaboration
Maintain a high level of productivity by efficiently managing technical cases, prioritizing impact-driven solutions, and ensuring timely, high-quality support for customers
Monitor incoming ticket volumes and escalations, triaging and escalating cases to L3 as appropriate
Leverage internal technical resources to expedite issue resolution, while enhancing this shared resource by contributing novel findings and creating new documentation
Collaborate closely with peers on complex cases, and take on a mentorship role for junior colleagues to support their continuing development
Maintain a growth mindset, continuously expanding your technical expertise by engaging with new technologies, industry developments, and internal training opportunities.

What we offer

Maternity and parental leave top-up programs
Wellness spending allowance
Generous PTO policy
Company-wide wellness days off scheduled throughout the year
Wellness Coach membership
Comprehensive health coverage
Company equity for all full-time employees
Retirement matching program
Training budget, 1Password University access, and learning sessions
Free 1Password account (and friends and family discount!)

Customer Support Representative Tier 2

We are seeking a Customer Support Representative Tier 2 – Premium & VIP Customer...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum 2 years in customer-facing roles (Concierge, VIP Support, Account Management, Hospitality, or similar)
Fluent in Spanish and English (C1/C2)
Experience working with premium, high-profile, or high-value customers
Experience with CRM tools and digital communication platforms
Background in eCommerce, hospitality, entertainment, or premium service environments (desired)
Exceptional communication and relationship-building abilities
Strong problem-solving mindset with autonomy and accountability
High attention to detail and ability to deliver premium service
Ability to multitask, prioritize, and work under pressure
Customer-centric, proactive, and solution-oriented

Job Responsibility

Act as the trusted advisor and single point of contact for VIP customers
Grow and nurture relationships to drive retention and loyalty
Deliver concierge-style, personalized support and proactive communication
Manage end-to-end customer journeys, including inquiries, special requests, and post-event follow-up
Anticipate customer needs and provide tailored solutions
Collaborate with internal teams (Operations, Payments, Logistics) to ensure seamless service delivery
Maintain ownership of assigned accounts with timely updates and resolutions
Represent the brand with professionalism, warmth, and premium-service standards

What we offer

Competitive salary
Hybrid work model
Company-provided equipment
Major Medical Insurance
Food vouchers

Fulltime

Customer Support Executive

Customer Support Executive role at Hypervolt, a company at the forefront of the ...

Location

United Kingdom , London

Salary:

Not provided

Hypervolt Limited

Expiration Date

Until further notice

Requirements

Minimum of 1 year of experience in a customer support role, preferably within the EV charging or a related industry
Proven track record of diagnosing and resolving technical issues efficiently
Strong customer service skills with the ability to handle challenging situations calmly and professionally, maintaining a positive and helpful attitude under pressure
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
Ability to work independently and collaboratively in a remote team environment, with a willingness to support team members and share knowledge
Strong analytical and problem-solving abilities with meticulous attention to detail
Ability to think critically and develop innovative solutions to complex issues
Flexibility to adapt to changing priorities and handle multiple tasks simultaneously, thriving in a fast-paced and dynamic work environment

Job Responsibility

Deliver exceptional customer service via phone, email, and live chat, addressing inquiries and resolving any potential issues related to Hypervolt products
Conduct remote troubleshooting for technical issues, encompassing hardware, software, and connectivity problems with EV charging stations
Efficiently diagnose and resolve Level 1 and Level 2 technical issues
Escalate more complex cases to higher-level support when necessary
Keep detailed and accurate records of all customer interactions, technical issues, and resolutions in our support database
Stay current with Hypervolt’s products, services, and industry trends
Collaborate closely with engineering and product teams to report and resolve recurring issues
Educate customers on the proper use and maintenance of Hypervolt products

What we offer

Hybrid Work: Enjoy the flexibility of working from home while supporting customers globally
Professional Growth: Opportunities for career advancement and professional development within a fast-growing company
Inclusive Environment: Join a diverse and inclusive team that values collaboration and innovation
Competitive Compensation: Attractive salary and benefits package, including performance bonuses

Senior Director, Customer Support

As the Senior Director of Customer Support, you will play a critical role leadin...

Location

United States , Austin

Salary:

Not provided

EdTech Jobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Administration, IT, Computer Science or related field
15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies
Strong leadership and management skills
Excellent communication and interpersonal skills
Analytical mindset
Demonstrated strategic thinking and problem-solving abilities
Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred
Willingness to travel occasionally
Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones

Job Responsibility

Develop and execute the overall customer support strategy
Drive initiatives to enhance customer satisfaction, retention, and loyalty
Collaborate with cross-functional teams to integrate customer feedback into product development
Lead, mentor, and inspire a team of customer support managers and representatives
Set clear objectives, provide regular feedback, and facilitate professional growth
Foster a culture of accountability, collaboration, and continuous improvement
Build Offshore & Seasonal Contractor Bench
Develop and optimize support processes and workflows
Beat key performance indicators (KPIs) and metrics
Analyze data and trends to identify areas for improvement

Fulltime

Customer Support Representative

Helpware is a technology-driven company with a global presence across several co...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

B2 English
Customer Service experience
To live within Guadalajara's Metropolitan Zone

Job Responsibility

Become an expert on the product, knowing all the specifics of its functioning
Provide first-level support to customers via calls, email, and/or chat in a timely and professional manner
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps
Maintain a positive, empathetic, and professional attitude toward customers at all times
Work on creating, updating, or adjusting customer accounts by documenting personal information
Collaborate with colleagues and management on best practices and insights about any aspect of the job or its duties
Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms
Process and prepare information for auditing and reporting purposes
Update internal and customer-facing knowledge bases
Convert clients' feedback into feature requests for the development of the product

Fulltime

Customer Support Coordinator

As Customer Support Coordinator - AcceleratiON Program you will be responsible f...

Location

Mexico , Mexico City

Salary:

Not provided

BMW

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
Not more that 3 years of professional experience
At least 4 months of International Experience as exchange programs, research and development or leadership programs
Proven experience in customer support, customer retention, or lead management roles, preferably in the automotive or related industries
Strong understanding of customer retention strategies, lead generation, and conversion processes
Excellent analytical skills with the ability to interpret customer feedback and behavioral data to drive actionable insights
Experience working collaboratively in cross-functional teams including Sales, Marketing, Product, and Customer Support
Proficient in CRM systems and lead management tools
Strong communication and interpersonal skills, with the ability to design personalized customer communications and loyalty programs
Results-oriented mindset with excellent organizational and time management skills

Job Responsibility

Develop and implement customer retention and lead management strategies to minimize churn, enhance customer loyalty, and improve lead quality and conversion rates
Manage the end-to-end lead process, including lead generation (data-generated leads), capture, qualification, routing, and timely follow-up to ensure effective lead conversion
Analyze customer feedback, support interactions, and behavioral data to identify at-risk customers and optimize retention and lead initiatives
Collaborate cross-functionally with Customer Support, Sales, Marketing, and Product teams to ensure alignment of retention and lead management efforts with overall business objectives
Design, oversee, and connect loyalty programs, personalized communications, and proactive outreach campaigns to enhance the overall customer experience
Monitor, report, and provide actionable insights on key retention and lead metrics to senior management
Train and support teams on best practices related to retention and lead management to maximize effectiveness and impact

Customer Support Manager

The role entails overseeing customer service operations, ensuring customer satis...

Location

United States , Upper Chichester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a Customer Support Manager role for a minimum of 3 years
Proficiency in Account Reconciliation, Accounts Payable (AP), and Accounts Receivable (AR)
Ability to process invoices efficiently
Proficiency in Microsoft Excel
Experience with Oracle and QuickBooks
Familiarity with SAP and Salesforce Configuration
Exceptional customer service skills
Proven track record in sales
Excellent communication and leadership skills
Ability to work in a fast-paced environment

Job Responsibility

Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction
Train new team members on our customer service policies and best practices
Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints
Regularly review customer interactions for quality assurance and identify areas for improvement
Keep the team updated on changes to company products and services
Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals
Identify and recommend improvements to our customer service procedures to senior management
Support both internal and external customers as needed
Ensure all customer inquiries and issues are resolved promptly and professionally
Monitor team performance and conduct regular quality control to minimize errors

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Competitive compensation

Fulltime

Customer Support Specialist

A reputable and dynamic international brokerage firm is seeking a highly motivat...

Location

Netherlands , Amsterdam

Salary:

Not provided

Gitmax

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Economics, Finance, or a related field
1-2 years of customer support experience in the financial sector (brokerage experience is a plus)
Fluent in Dutch and English (both spoken and written)
Strong interpersonal skills and a proactive mindset
Based in or near Amsterdam
Ability to collaborate effectively within an international team

Job Responsibility

Act as the first point of contact for retail and professional clients, delivering high-quality customer service and assistance
Provide support with technical inquiries related to the trading platform
Monitor and manage client requests efficiently, coordinating with internal teams to resolve issues
Address customer complaints with professionalism, ensuring positive resolutions and client satisfaction
Assist with KYC/CDD processes and contribute to their successful implementation

What we offer

Competitive salary with performance-based rewards
Travel expense reimbursement
Career growth opportunities with professional development support
Central Amsterdam office with flexible working hours
Regular team-building events and cross-border networking opportunities
Company-provided laptop and necessary work equipment

Fulltime

Customer Support Professional

Robert Half

Location:
United States , Fremont

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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