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This is a part-time role for 32 hours per week, we are open to negotiating working days with the successful applicant. This role includes a mixture of call centre, email and reception customer service duties, working with the support of a large team. The breadth and variety of tasks in this role offer a rewarding opportunity for someone who enjoys diverse, meaningful work and thrives in a dynamic environment. As the front-line face of Council, you will play a key role in delivering excellent service to our community.
Job Responsibility:
welcome customers, staff and visitors and resolve queries wherever possible at first point of contact
keep abreast of common and topical Council information and processes in order to inform and help customers
customer support administration duties as required
promote Council’s online services and new technologies
Requirements:
previous experience in a customer services or customer facing position
project a warm, welcoming persona with a positive attitude and passion for delivering exceptional customer service
excellent attention to detail, with a focus on thoroughness and accuracy
ability to learn and retain new information and systems quickly
ability to remain calm, constructive and understanding when handling difficult customers and complaints
What we offer:
development opportunities
competitive market‑aligned remuneration
supportive environment that encourages personal growth