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Waitrose & Partners Logo Waitrose & Partners · Customer Service

Customer Support Partner

United Kingdom, Leicester Employment contract 13.00 - 13.25 GBP / Hour · Job Posted June 04, 2026
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Job Description

As a Customer Support Partner, you'll feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. Ensuring our difference is felt through the Partner-led service our competitors just can't compete with. Your tasks will be varied, ranging from supporting with JL Money services and/or Partnership Credit Card applications, serving in our Bureau de Change to dealing with lost property and a wide range of other customer queries and sometimes, complaints. In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £3.75 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Job Responsibility

  • Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience
  • Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner
  • Be an ambassador for the John Lewis brand and it's reputation as a trusted company
  • Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints
  • Promote our services at in-store events

Requirements

  • Be 18-years or older to work in this role
  • Excellent customer service skills
  • Great computer skills with the ability to work with multiple softwares
  • Strong admin/organisational skills, whilst paying close attention to detail and compliance
  • Excellent communication skills with a logical approach

Nice to have

Previous experience of working in a customer facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, everyday.

What we offer

  • Leisure Learning: Enjoy learning a new skill or hobby even more by claiming up to £200 towards certain tutored courses
  • Partner Discount: 25% off at John Lewis and 20% at Waitrobe
  • Clubs & Societies: From arts & crafts to fishing, from skiing to running, we have so many clubs and societies bringing Partners with shared interests together
  • Holiday & Leave: Enjoy a generous holiday provision. Plenty of time for some rest and relaxation
  • Pension & Life Assurance: Secure your future with our comprehensive pension scheme and life assurance
  • Exclusive Hotels: Recharge and reconnect at our exclusive Partnership hotels in locations across the UK!
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