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Customer Support Partner

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Perdue Farms

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Location:
United States , Westminster

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

20.80 - 22.00 USD / Hour
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Job Description:

Support seamless sales operations by ensuring orders are managed accurately, efficiently, and with a strong focus on customer experience. As a Customer Support Partner, you will coordinate order execution, maintain clear communication with customers and internal teams, and serve as a key link between customers and Sales leadership. You will also provide essential administrative and operational support that helps drive day-to-day execution and keeps processes running smoothly. This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while delivering high quality service.

Job Responsibility:

  • Obtain all orders before order deadlines
  • Enter orders, ensuring accuracy of item codes, case quantities, prices, ship-to location and ship dates before order deadlines
  • Verify accuracy of orders by providing confirmations to customers within required timeline
  • notify customers in writing of any discrepancies on their purchase orders
  • Communicate company notices, order deadline changes and deviations from order quantities, prices or delivery dates to customers in a timely and professional manner
  • Distribute written company notices as needed to customers reflecting any impact on their account and relationship with Niman Ranch
  • Monitor order patterns and assist customers with their ordering process
  • Properly invoice customer orders utilizing bill of ladings, ensuring pricing accuracy and supporting documentation are correct
  • Collaborate with internal teams, including Operations, Logistics and Accounting, to resolve order-related issues and manage orders from entry through delivery and invoicing
  • Escalate concerns when necessary to ensure customer satisfaction
  • Maintain accurate and organized customer files, desk manuals, standard operating procedures and checklists
  • Ensure record keeping within company systems is up to date
  • Assist customers as needed with completion of Product Deficiency Reports, Customer Request for Information and other administrative forms as requested
  • Distribute weekly price lists
  • Review Price Exception Reports (weekly and monthly)
  • Price Exceptions must be communicated in writing to customers within 24 hours of receipt
  • Provide written notification to customers for price changes that require a notice lead time
  • Maintain regular contact with assigned sales directors, regional managers and accounts
  • When requested by internal team, call accounts to sell long and close-dated products

Requirements:

  • High School diploma or equivalent
  • 2 – 3 years of experience in related field
  • Must be proficient in Microsoft Outlook, Word and Excel

Nice to have:

  • Experience in customer service-related activities
  • Experience working in a retail or wholesale company environment
What we offer:
  • medical/Rx
  • 401(k) with employer match after 1 year
  • critical illness
  • accident insurance
  • dental
  • vision
  • life insurance
  • optional group life insurance
  • short-term and long-term disability protection
  • flexible spending accounts
  • paid time off
  • annual bonus

Additional Information:

Job Posted:
May 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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