Customer Support Partner Job at Perdue Farms (Westminster)

Job Description

Support seamless sales operations by ensuring orders are managed accurately, efficiently, and with a strong focus on customer experience. As a Customer Support Partner, you will coordinate order execution, maintain clear communication with customers and internal teams, and serve as a key link between customers and Sales leadership. You will also provide essential administrative and operational support that helps drive day-to-day execution and keeps processes running smoothly. This role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while delivering high quality service.

Job Responsibility

Obtain all orders before order deadlines
Enter orders, ensuring accuracy of item codes, case quantities, prices, ship-to location and ship dates before order deadlines
Verify accuracy of orders by providing confirmations to customers within required timeline
notify customers in writing of any discrepancies on their purchase orders
Communicate company notices, order deadline changes and deviations from order quantities, prices or delivery dates to customers in a timely and professional manner
Distribute written company notices as needed to customers reflecting any impact on their account and relationship with Niman Ranch
Monitor order patterns and assist customers with their ordering process
Properly invoice customer orders utilizing bill of ladings, ensuring pricing accuracy and supporting documentation are correct
Collaborate with internal teams, including Operations, Logistics and Accounting, to resolve order-related issues and manage orders from entry through delivery and invoicing
Escalate concerns when necessary to ensure customer satisfaction
Maintain accurate and organized customer files, desk manuals, standard operating procedures and checklists
Ensure record keeping within company systems is up to date
Assist customers as needed with completion of Product Deficiency Reports, Customer Request for Information and other administrative forms as requested
Distribute weekly price lists
Review Price Exception Reports (weekly and monthly)
Price Exceptions must be communicated in writing to customers within 24 hours of receipt
Provide written notification to customers for price changes that require a notice lead time
Maintain regular contact with assigned sales directors, regional managers and accounts
When requested by internal team, call accounts to sell long and close-dated products

Requirements

High School diploma or equivalent
2 – 3 years of experience in related field
Must be proficient in Microsoft Outlook, Word and Excel

Nice to have

Experience in customer service-related activities
Experience working in a retail or wholesale company environment

What we offer

medical/Rx
401(k) with employer match after 1 year
critical illness
accident insurance
dental
vision
life insurance
optional group life insurance
short-term and long-term disability protection
flexible spending accounts
paid time off
annual bonus

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Customer Support Partner

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