Customer Support & Order Specialist Job at Octagon Professionals (Amsterdam)

New

Experienced Customer Support Specialist

At Boeing, we innovate and collaborate to make the world a better place. We’re c...

Location

United States , Chandler

Salary:

75000.00 - 106000.00 USD / Year

Boeing

Expiration Date

June 13, 2026

Requirements

5 or more years of related work experience
Experience in Program Management and/or Customer Support
Strong problem-solving skills
Ability to manage multiple and competing priorities
Experience in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Job Responsibility

Reviews of customer purchase orders to assess requirements
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input
Performs research in SAP (ERP) to potentially resolve order issues
Reviews and actions open orders that are pending resolution
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders
Monitors / Expedites orders with high complexity and urgency
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.

What we offer

health insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
several programs that provide for both paid and unpaid time away from work
Generous company match to your 401(k)
Industry-leading tuition assistance program pays your institution directly
Fertility, adoption, and surrogacy benefits
Up to $10,000 gift match when you support your favorite nonprofit organizations

Fulltime

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New

Customer Support Specialist

A rapidly growing consumer products company is hiring a Customer Support Special...

Location

United States , Encinitas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service or client support experience
Experience with CRM systems such as Salesforce, Zendesk, or HubSpot preferred
Strong written and verbal communication skills
Excellent problem-solving abilities
Ability to multitask in a deadline-driven environment

Job Responsibility

Respond to customer inquiries via phone, email, and online platforms
Process orders, returns, exchanges, and account updates
Investigate and resolve customer concerns efficiently
Maintain accurate CRM records and customer documentation
Coordinate with operations and logistics teams regarding order status
Assist with customer satisfaction initiatives and follow-up communication
Support special projects related to customer experience improvements

What we offer

medical
vision
dental
life and disability insurance
company 401(k) plan

New

Customer Support Specialist

Location

United States , Loveland

Salary:

21.00 - 25.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

High school diploma required
Minimum of 2 years' experience in call center environment is preferred
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred
Excellent customer service skills including patience, ability to listen and ability to provide a positive experience with all interactions
Strong organizational skills and attention to detail
Demonstrated ability to approach problems and find appropriate solutions
Ability to work effectively in a team environment
Ability to adapt and be flexible in a variety of situations
Displays strong oral and written communication, especially over the telephone, with both internally and externally customers
Accurate and efficient data entry skills

Job Responsibility

Provides superior customer service and remains solution driven with all customers and/or customer concerns
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service
Effectively uses multiple software systems to service accounts
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories
Investigates customer issues and finds appropriate solutions
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
Manages appropriate distributor relationships and other partnerships
Updates data in Salesforce.com and sets up new accounts
Communicates potential sales opportunities via leads to appropriate teams

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

Customer Support Specialist

As a Customer Support Specialist, you'll play a pivotal role as the primary poin...

Location

United States , Wilmington

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proficiency in MS Office suite, particularly Outlook, Word, Excel, and PowerPoint
Detail-oriented with the ability to thrive in a dynamic office setting
Exceptional communication skills, both verbal and written, including adeptness in email correspondence and memo drafting
Competency in operating standard office equipment
Strong organizational skills and a commitment to meeting deadlines
Ability to multitask efficiently while managing complex schedules
Team player with the capability to work independently when required
Punctuality and reliability in adhering to designated work hours

Job Responsibility

Prepare sales orders for computer entry and ensure timely processing for same-day shipping
Verify accuracy in shipped items and oversee timely delivery to designated locations
Execute and oversee programs and projects as directed by the Customer Service Manager, ensuring successful completion
Generate memos, emails, and reports as necessary
Promptly respond to inquiries and requests for information
Handle incoming calls and provide receptionist support as needed
Act as a liaison between the Sales Team, Customers, and other departments
Communicate with customers via phone and email to verify account and order details
Securely record payment information and other relevant data such as purchase order numbers and credit card details
Maintain confidentiality in handling sensitive information

What we offer

Competitive salary and benefits
Opportunities to thrive and grow
Engaged and inclusive global teams

Fulltime

Customer Support Specialist

Location

United States , Silver Spring

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
Strong communication and problem-solving skills

Job Responsibility

Respond to customer inquiries via phone, email, and chat in a professional and timely manner
Resolve customer issues related to orders, accounts, billing, or products/services
Document customer interactions accurately in internal systems
Escalate complex concerns to the appropriate department when needed
Maintain up-to-date knowledge of company products, services, and policies
Collaborate with internal teams to improve service delivery and customer satisfaction.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Support Specialist

The Customer Support Specialist is a senior, non‑customer‑facing role within our...

Location

Lithuania , Vilnius

Salary:

2800.00 - 3600.00 EUR / Month

Owens Corning

Expiration Date

Until further notice

Requirements

Strong working knowledge of Order-to-Cash processes
Expertise in ERP systems (SAP or equivalent), CRM tools, and EDI environments
Good understanding of pricing data and invoicing flows
Strong attention to detail with the ability to work accurately with data
Ability to prepare, maintain, and interpret operational reporting and KPIs
Strong organizational and knowledge-transfer skills
Comfortable working in a back-office, non-customer-facing role
Fluent in English (written and spoken)
Bachelor's degree in Business, Supply Chain, Finance, or a related field
Experience in OTC, Order Management, Shared Services, or similar operational environments

Job Responsibility

Act as a Subject Matter Expert for system-related tools (SAP, CRM, EDI), supporting and enabling their effective use within the team
Maintain and improve operational processes, reporting, and KPIs, ensuring data accuracy and visibility
Monitor trends, highlight deviations, and support issue resolution
Support daily Order-to-Cash activities, including: Resolving EDI order errors, Intercompany order follow-up, Invoice cancellations and corrections, Credit and debit note processing, Rebate support, Proof of Delivery (POD) monitoring
Maintain and update pricing data based on approved inputs and proactively flag inconsistencies
Set up, update, and maintain customer, material, freight, and logistics master data in ERP systems
Support the Supervisor through data preparation, reporting, and operational input
Develop and maintain onboarding materials and training packs
Support onboarding and training of new team members
Collaborate closely with internal stakeholders to support system- and data-related operations

What we offer

Opportunity to work in an international Excellence Hub environment
Exposure to regional European operations and cross-functional collaboration
Hybrid working model
A modern and welcoming office in Vilnius
Private health insurance
Annual performance-based bonus
Access to global learning and development opportunities

Fulltime

Customer Support Specialist

as a Customer Support Specialist EMEAI, you will be the go-to contact person for...

Location

Netherlands , 's-Gravenhage

Salary:

2700.00 - 2900.00 EUR / Month

Randstad

Expiration Date

May 26, 2027

Requirements

fluent in English and French OR English and German (both written and spoken)
previous experience in a customer service or office/B2B environment
familiarity with SAP and/or CRM tools (e.g., HubSpot) is a strong plus
detail-oriented
proactive
true team player

Job Responsibility

customer contact: handling daily customer inquiries via phone and email regarding product information, pricing, and orders
order management: entering orders accurately and maintaining up-to-date customer records in SAP
logistics & complaints: coordinating logistics and handling customer complaints professionally
team support: assisting regional sales managers and marketing specialists where needed

Parttime

Customer Support Specialist

Location

United States , Loveland, Colorado

Salary:

22.00 - 26.00 USD / Hour

Antech Diagnostics

Expiration Date

Until further notice

Requirements

High school diploma required
Associates degree in business or veterinary related field, or equivalent related experience preferred
Minimum of 2 years' experience in call center environment is preferred
Working knowledge of veterinarian, medical information technology (IT) and/or clinical diagnostic environment preferred

Job Responsibility

Provides superior customer service and remains solution driven with all customers and/or customer concerns
Provide phone coverage within the queue
Handles customer issues, as needed, to ensure quality customer service
Effectively uses multiple software systems to service accounts
Demonstrates proficiency in all products and is seen as a knowledgeable resource in all product categories
Investigates customer issues and finds appropriate solutions
Takes incoming calls and places orders for supplies or consumables, or handles inquiries as requested
Manages appropriate distributor relationships and other partnerships
Updates data in Salesforce.com and sets up new accounts
Communicates potential sales opportunities via leads to appropriate teams

What we offer

Paid Time Off & Holidays
Medical, Dental, Vision (Multiple Plans Available)
Basic Life (Company Paid) & Supplemental Life
Short and Long Term Disability (Company Paid)
Flexible Spending Accounts/Health Savings Accounts
Paid Parental Leave
401(k) with company match
Tuition/Continuing Education Reimbursement
Life Assistance Program
Pet Care Discounts

Fulltime

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Customer Support & Order Specialist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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