Customer Support & Order Specialist Job at Octagon Professionals (Amsterdam)

Customer service and technical support specialist

Would you like to work for an eco-friendly company in the plumbing industry? Are...

Location

Canada , Montreal

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

February 12, 2026

Requirements

Proficiency in both written and spoken English and French
Prior customer service experience in a call center setting
Ability to thrive under pressure
Demonstrated dynamism and initiative
Ease with computer usage
including the ability to work on multiple platforms

Job Responsibility

Conducting remote troubleshooting for end consumers and companies, addressing technical issues, installation inquiries, and providing product advice on various plumbing products
Managing incoming calls and emails, as well as fulfilling customer parts requests
Ensuring top-notch customer service and devising solutions for customer issues
Responding to inquiries regarding the status of order shipments and delivery
Solving customer problems through targeted questioning
Upholding quality assurance standards and meeting established service levels

What we offer

Working from home
Equipment provided
Being part of a dynamic team
Fun activities to increase team cohesion
Quick hiring process
Bonus program based on the quality of calls, emails as well as presenteeism and punctuality
Benefits program upon permanent hiring
Occasional in-office meetings once every one to two months for team collaboration (candidates must be based in Montreal)

Fulltime

Enterprise Sales Support Specialist

Atlassian is looking for a Sales Support Specialist to provide post-sales suppor...

Location

Philippines , Manila

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Extensive background providing customer and sales support through various channels, including direct and indirect sales
Strong customer service background with a knack for empathy, use of positive language, attentiveness, and active listening
Experience creating quotes and supporting an end-to-end order management process
Excellent written and spoken English language communication skills with the ability to convey technical issues in non-technical terms
Ability to work under pressure and remain flexible to handle high volume and demands
Robust multitasking skills with strong attention to detail
Ability to identify process gaps or conflicts and propose effective solutions
A positive attitude
work with a sense of urgency
demonstrate timely and thorough execution

Job Responsibility

Provide billing, quoting, and licensing support for internal sales team and external customers
Demonstrate exceptional customer service skills that will delight customers
Learn new systems and processes to support post-sales activities for Enterprise customers
Work collaboratively with a geographically dispersed team and other departments to ensure a seamless customer experience, including Sales, Deal Desk, and Finance
Be flexible enough to adjust on the fly and strive to live the value of 'Don’t #@!% the customer'
Identify process gaps to recommend effective solutions and process improvement ideas

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Support Specialist

At Coefficient, we believe that providing the highest quality support is vital t...

Location

Philippines

Salary:

Not provided

Coefficient

Expiration Date

Until further notice

Requirements

Minimum 4+ years of SaaS customer support experience
Must have an intermediate/advanced level knowledge of Google Sheets or Excel
Customer empathy
Strong written and verbal communication skills
Collaboration
Strategic problem solving
Excellent organization
Optimism
Ability to remain calm under pressure
Desire to learn

Job Responsibility

Resolve a high volume of user requests through various support modalities which may include inbound and outbound email, chat, and messaging
Investigate and fulfill all tier 1 & 2 support requests while communicating directly with users and internal stakeholders
Navigate ambiguity in one-off issues to deliver exceptional outcomes
Diagnose problems and propose possible solutions for the short- and long-term
Complete thorough documentation and notation on user requests to be able to provide feedback to leadership and program teams regarding processes and trends
Demonstrate strong written and verbal communication skills while being mindful of your tone and your pace in order to respond to and exceed customers' expectations

Customer Service Specialist

Join our team as a Customer Service Specialist providing vital support to custom...

Location

United Kingdom , Staines-upon-Thames

Salary:

28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in customer order management and processing
Strong understanding of customer service excellence
Proficient in Microsoft applications with great numerical accuracy
Articulate communicator with excellent attention to detail
Ability to prioritise and manage multiple tasks effectively
Team player who can also work independently
Positive and enthusiastic attitude
Flexibility in adapting to changing priorities
Calm under pressure to manage stressful situations
Friendly, approachable, and supportive to team members

Job Responsibility

Manage all sales order processing from receipt through to invoicing
Provide timely updates to customers regarding order status
Collaborate with colleagues on technical queries and customer delivery expectations
Create bespoke documents, manuals, and data sheets for customers
Handle inquiries through various communication channels (phone, email, Zoom, Teams)
Assist with stock takes and resolve discrepancies
Support finance teams with account creation, invoice queries, and annual audits
Maintain and monitor customer mailboxes and portals

What we offer

Opportunity to grow and thrive in a supportive environment
Inclusive workplace that values diversity and provides reasonable adjustments

Fulltime

Customer Service Specialist

Our client is seeking a Customer Service Specialist who will take full ownership...

Location

United Kingdom , Staines

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in customer service or order management, ideally in a technical or manufacturing environment
Strong working knowledge of JD Edwards (JDE) or similar ERP systems
Excellent communication skills-both written and verbal
A proactive, customer-first mindset with a passion for delivering outstanding service
Strong attention to detail and ability to manage multiple priorities
Comfortable working independently and as part of a collaborative team

Job Responsibility

Act as the dedicated customer service representative for your assigned customers, providing tailored support and regular updates
Manage the full order lifecycle: from order entry and inventory coordination to shipping, invoicing, and post-delivery follow-up
Use JD Edwards to process and track orders, ensuring accuracy and timely updates
Collaborate with Regional Sales Managers and internal teams to resolve order, shipping, and invoicing queries
Communicate proactively with customers regarding order status, delivery timelines, and documentation
Coordinate with technical teams and vendors to ensure customer expectations are met
Provide customers with required documentation such as certificates, manuals, and datasheets
Support stock takes and investigate discrepancies
Assist the finance team with invoice and audit queries
Maintain and update customer portals with relevant delivery and order information

Fulltime

Sales Support Specialist

Part-time Sales Support Specialist role handling sales enquiries via telephone a...

Location

United Kingdom , Hook

Salary:

13.70 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Excellent telephone manner and communication skills
Strong initiative and organisational abilities
Experience with Microsoft Office Suite, Sage, and ACT or similar databases
Conscientious, detail-oriented, and reliable
Ability to work effectively as part of a team

Job Responsibility

Provide sales, technical, and commercial support to customers
Receive and process sales enquiries and quotations efficiently
Develop and maintain strong customer relationships
Maintain and update the CRM database accurately
Develop thorough product knowledge
Capture and record relevant sales and technical data
Deliver exceptional customer service
Build relationships with other departments
Support Sales Office Manager and Directors
Suggest and implement new procedures

Parttime

Sales Support Specialist

The Sales Support Specialist is an ongoing customer liaison for our managed serv...

Location

United States , Glastonbury

Salary:

Not provided

Kelser

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience in a customer-facing sales support role
Excellent written, verbal communication, and documentation skills
Demonstrated organizational skills and proven analytical, planning, problem-solving and decision-making skills
Interest in the challenge, excitement, and responsibility of a fast-paced, growth environment
Excellent communication and customer service skills
Strong work ethic, reliability and ability to work independently and meet strict deadlines
Ability to multi-task and adapt to shifting priorities, demands and tight timelines
Ability to work autonomously with minimal direction and collaboratively as part of a team

Job Responsibility

Direct and manage projects from beginning to end, for managed services clients
Manage documentation records for customer engagements, including Statements of Work, Managed Services Provider Agreements, and Change Orders
Manage product intake for coordination and installation for the customer
Define project scope, goals and deliverables that support business goals in collaboration with senior management and appropriate stakeholders
Proactively manage changes in project scope, identify potential issues, and devise contingency plans
Develop full-scale project plans and track timelines, milestones and deliverables using provided tools
Set, manage, and communicate project expectations in a timely and concise way with team members and the client
Promote Kelser services, products, and partnerships
Track and manage contacts and opportunities within CRM
Attend trainings and certification programs as required

What we offer

Medical/Dental/Eye Care Insurance
Flexible Paid Time Off
Hybrid Work Schedule
401(k)
Profit-Sharing
Short Term/Long Term Disability Insurance
Life Insurance
Paid Holidays
Employee Purchase Program
Free Coffee

Fulltime

Inside Sales Support Specialist

Join Our Team as an Inside Sales Support Specialist at Signarama! Are you passio...

Location

United States , Pittsburgh

Salary:

18.00 - 25.00 USD / Hour

Signarama Alexandria

Expiration Date

Until further notice

Requirements

Strong proficiency in computer operations, including Windows Office and POS systems
Excellent command of the English language with strong spelling, grammar, and proofreading skills
Understanding of basic sales and telemarketing principles
Exceptional communication and customer service skills
Ability to stand for extended periods and manage frequent computer use

Job Responsibility

Customer Engagement: Respond promptly to customer inquiries in person and over the phone, provide expert recommendations and accurate estimates, and guide them through the order process
Marketing Execution: Implement store marketing strategies, and engage in telemarketing to foster new business opportunities
Sales Support: Process work orders with precision, secure necessary down payments, and finalize payments upon project completion
Relationship Management: Maintain strong relationships with both vendors for sourcing and the production team to ensure clarity and quality in all orders
Operational Excellence: Assist in various store operations, ensure all administrative tasks like reporting and invoicing are handled efficiently, and maintain a clean and professional store appearance

What we offer

401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Professional Development Opportunities
Dynamic and Supportive Work Environment
Healthcare, 401K & Profit Sharing

Fulltime

Customer Support & Order Specialist

Octagon Professionals

Location:
Netherlands , Amsterdam

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 10, 2025

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