This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
At Infinidat, we help enterprises and service providers empower their data-driven competitive advantage at scale. We are a leading provider of enterprise-class storage solutions. The company’s software-focused architecture delivers sub-millisecond latency, full availability, and scalability with a significantly lower total cost of ownership than competing storage technologies. We are looking for an outstanding Customer Support operation to join our team and be part of an amazing group that takes care of the world largest enterprise customers. We are always there to protect our customers' data in every hardware\software problem they have, and We do that in 24/7 shifts, combining working from home and from our office at Herzliya Pituach. This role is highly operational and always grows in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well-established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Job Responsibility:
Initiate and manage all on-site customer activities - logistically and operationally
Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
Provide initial assistance to incoming phone calls and email queries related to our product
Maintain and constantly improve an internal knowledge base and workflows
Requirements:
Availability for 5 shifts a week, including nights and weekends
Client-oriented
Team player
Fast learner, independent and detail-oriented
Technology-oriented with analytical thinking and problem-solving skills
Fluent English (both written and verbal)
Great communication skills, loves working with people of all kinds
Experience in hardware\software support - An advantage
Experience in similar roles - An advantage
Nice to have:
Experience in hardware\software support - An advantage
Welcome to CrawlJobs.com – Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
We use cookies to enhance your experience, analyze traffic, and serve personalized content. By clicking “Accept”, you agree to the use of cookies.