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Salt Logo Salt · IT - Administration

Customer Support Operations Manager

Malaysia · Job Posted March 20, 2026
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Job Description

This is an exceptional opportunity for a true systems thinker who also enjoys leadership. You'll take ownership of the customer support function, leading a team of four while working alongside them to elevate how the operation runs. You'll focus on identifying recurring issues and how to make the system behind the work faster, smarter and more scalable. A key project you'll lead is the rollout and optimisation of new systems, including the implementation of HubSpot as a central CRM.

Job Responsibility

  • Take ownership of the customer support function, leading a team of four
  • Focus on identifying recurring issues and making the system faster, smarter and more scalable
  • Balance the needs of your people with business objectives
  • Lead the rollout and optimisation of new systems, including the implementation of HubSpot as a central CRM
  • Rethink workflows, automate manual processes and bring greater structure to reporting and forecasting
  • Ensure the support function is operationally ready as new products launch, including designing SOPs and processes

Requirements

  • Experience leading customer support or customer operations in a SaaS, digital, innovation-led or customer-centric environment
  • Hands-on experience in improving how support operations work behind the scenes
  • Experience implementing or optimising CRM platforms (HubSpot experience is highly valuable)
  • Experience introducing improvements to workflows, automation or reporting that make teams more efficient and engaged
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