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Webflow Logo Webflow · IT - Administration

Customer Support Operations Engineer

United States; Canada, Remote 101500.00 - 155500.00 USD; CAD / Year · Job Posted February 18, 2026
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Job Description

We’re looking for a Customer Support Operations Engineer to join our Customer Support Operations team and power great support by reducing customer effort through smart tools and automation. In this role, you’ll support internal teammates and cross-functional partners by implementing, maintaining, and supporting internal tools and workflows. You’ll assist with technical issues, contribute to operational improvements, and collaborate closely with senior engineers and stakeholders to help improve the efficiency and effectiveness of our Customer Support teams.

Job Responsibility

  • Scope and implement new tools, processes, and procedures
  • Build and maintain tools to help provide immediate feedback on customer issues and automate common tasks
  • Build and maintain tools that help improve efficiency of CST, e.g. inclusion of AI into Zendesk, plugins that diagnose site issues, etc.
  • Analyze data from customers and Customer Support to provide better service
  • Work cross-functionally to ensure success of our business partners
  • Collaborate on policies and procedures for Customer Support
  • Identify efficiency and productivity improvements for the team and the department

Requirements

  • 4-7 years of experience working with support or workflow tools such as Zendesk, Webflow, Make, or similar platforms
  • Hands-on experience building or supporting web applications using HTML, CSS, and JavaScript
  • Familiarity with modern development tools and workflows (e.g., GitHub, APIs, basic databases)
  • Experience with frameworks or platforms such as React, Next.js, or Vercel, through professional or personal projects
  • Practical experience using AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot) for code generation, debugging, refactoring, and developer productivity improvements
  • Experience working with relational databases
  • Can follow technical requirements and contribute to clear, documented specifications
  • Bring strong communication skills and are comfortable working with a distributed team
  • Have excellent problem solving, troubleshooting and computing skills
  • Have the ability to quickly scope, implement, and improve new tools and processes
  • Are passionate about supporting customers and internal teams to deliver great customer experiences
  • Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact

What we offer

  • Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company
  • Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums
  • Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions
  • Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired
  • Wellness for the whole you. Access to mental health resources, therapy and coaching
  • Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally
  • Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts
  • Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program
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