Customer Support Officer Job at Coates

Customer Support Officer

Coates

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

A Customer Support Officer – Platinum is the first point of contact with our top tier customers, and is responsible for listening, identifying the needs of our customers, then applying solution based selling techniques to create a sale. You will find yourself working collaboratively with our branch network, transport, and fleet teams to assist in the fulfilment of customer requests.

Job Responsibility:

Respond to customer needs via telephone whilst providing exceptional customer service
Provide customers with product and service information via email or web enquiries
Source equipment to meet customer needs via our branch network
Complete administrative duties such as generating quoting, hire schedules, invoicing, purchase orders
Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns

Requirements:

Experience in a customer service role, within the industry or a similar fast-paced environment
Excellent teamwork and communication skills, both verbal and written, with the ability to interact effectively with diverse individuals
A degree of personal and professional resilience
High level of attention to detail
Proficient with Microsoft Office and Outlook

Nice to have:

CRM experience is highly advantageous but not mandatory

What we offer:

Development and career progression pathways
Flexible working options available
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Additional Information:

Job Posted:
February 13, 2026

Employment Type:

Fulltime

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