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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Support Officer

United Kingdom, Stowmarket 27694.00 - 31022.00 GBP / Year · Job Posted June 10, 2026
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Job Description

Babergh and Mid Suffolk District Councils are looking for a Customer Support Officer to join our team based in Stowmarket, Suffolk. You will join us on a Fixed Term or Secondment Opportunity for 18 months. The successful candidate will earn a competitive salary of £27,694 - £31,022 per annum (pro rata for part time). This role is open to full time, part time, and job share applications. We are looking for committed, flexible and proactive team players with a positive outlook to join our team in Customer Support. Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts. The role will be a mixture of both home working and working at our customer access points on a rota basis across our districts between the hours of 8.45am - 5pm Monday - Friday.

Job Responsibility

  • Providing frontline customer service to residents
  • handling a high volume of telephone enquiries (between 65-85 calls handled per day)
  • resolving customer queries as much as possible at the first point of contact
  • working at customer access points on a rota basis

Requirements

  • Customer focused
  • organized
  • able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact
  • ability to understand situations and develop solutions to problems using own initiative
  • committed
  • flexible
  • proactive
  • positive outlook
  • excellent communicator

What we offer

  • Generous leave entitlement (26 days a year, rising to 31 days after 5 years)
  • Competitive Local Government Pension Scheme
  • Wellbeing Support and Employee Assistance Programs
  • Private Health Care Options
  • Electric Vehicle Salary Sacrifice Scheme
  • Paid volunteering days
  • Flexible and hybrid working arrangements (Business needs permitting)
  • Great learning and development opportunities
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