Customer Support Officer Job at Qargo (Ghent)

Customer Support Officer

Location

Vietnam , Hà Nội

Salary:

Not provided

NMS

Expiration Date

Until further notice

Requirements

Proficient in English listening, verbal and written communication skills. Ielts above 6.5 or equivalent
Knowledge of customer service practices and principles
Ability to handle stressful situation appropriately
Can work under high pressure and be familiar with night shift working.
Effective communication skills
Be creative and independent in offering solution to customer during calls.

Job Responsibility

Answering phones from customers professionally and responding to customer inquiries and complaints.
Handling and resolving customer complaints & requirements.
Providing customers with the organization’s service and product information.
Identifying, escalating priority issues and reporting to the high-level management.
Update call information according to standard operating procedures
Recognize and alert the management team of trends in customer calls or any suspicious event
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned

What we offer

Health insurance and Social insurance regulated by Vietnam Labor Law.
English, professional working environment
Opportunities to gain hands-on experience in cutting-edge technologies

Customer Support Officer

Northline is seeking a dedicated and detail-oriented Customer Support Officer to...

Location

Australia , Melbourne

Salary:

Not provided

Northline

Expiration Date

Until further notice

Requirements

Customer-Centric Approach: You have a proven track record in delivering excellent customer service and resolving queries effectively.
Attention to Detail: Your meticulous nature ensures that all data entry and reporting is accurate and timely.
Strong Communication Skills: You excel at communicating with both internal teams and external customers.
Organisational Skills: Managing multiple tasks while maintaining a structured and organized approach.
Proficiency with Technology: You have a moderate proficiency in Microsoft Office and strong data entry skills.
Previous Experience: If you have experience in Warehousing or Transport, specifically with Warehouse Management Systems, it is highly regarded.

Job Responsibility

Data Entry & Reporting: Efficiently enter and manage data for orders, confirmations, and inventory, generating reports for the Warehouse Manager.
Customer Interaction: Communicate proactively with customers regarding stock movements, inventory, and deliveries to enhance relationships.
Order Processing: Ensure timely and accurate processing of inbound and outbound customer orders, including the creation of purchase orders.
Team Collaboration: Work closely with Sales/Account Management and Operations departments to resolve issues delivering on our promise of Customer Delight.
Safety Compliance: Ensure all consignments, especially those involving dangerous goods, meet the necessary safety standards and documentation requirements.

What we offer

Learning, training and development support – Northline believe in the people we hire. We offer training in leadership, communication, self-development and job-specific courses. We pride ourselves that we promote from within, offering great opportunities for career progression.
Employee recognition programs - Recognising individuals, supervisors and teams that encompass Northline’s values and have provided an outstanding contribution to the operations.
Wellness and benefits programs – Such as our Employee Assistance Program, offering our teammates support, when they need it. Northline’s benefits program offers discounts on travel, fitness and health, sports and entertainment, automotive, gifts and more!
Regular team building!

Fulltime

Customer Support Officer

Customer Support Officer role at Brighte, a company making consumer energy resou...

Location

Australia , Sydney

Salary:

Not provided

Brighte Capital

Expiration Date

Until further notice

Requirements

Strong communication skills (great verbal and written communications, active listening, empathy)
Skilled in problem solving and troubleshooting
Empathetic and understanding, with ability to empathise with customers and understand their perspectives
Familiarity with CRM Systems
Adaptable and flexible
Excellent attention to detail
Experience providing customer support via email, chat, or phone, both inbound and outbound

Job Responsibility

Liaise and respond to many different types of people
Troubleshoot and solve customer problems effectively
Maintain clean and updated data in CRM systems
Ensure positive customer support experience across email, chat, or phone interactions
Assist with varied enquires including document requests, account details adjustments, inbound vendor/merchant enquiries
Help customers process payments
Assist with troubleshooting app issues

What we offer

Flexible working arrangements
Hybrid work model
Free lunch on Mondays
Weekly Thursday social event
Employee Share Option Plans (ESOP)
Stocked pantry with snacks
Wine and beer collection
End-of-trip facilities with towel service and hair dryers
Anniversary leave

Fulltime

Customer Support Officer

Join Qargo in Ghent as a Customer Support Officer, be the trusted point of conta...

Location

Belgium , Ghent

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

Previous experience in a customer service, support, or related role
Excellent communication skills in English
Experience in SaaS and/or logistics is a BIG plus
Strong organisational and multitasking skills
A proactive learner who enjoys understanding new systems and processes
Comfortable in a fast-paced, scale-up environment
Tech-savvy and interested in working with software products

Job Responsibility

Be the first point of contact for customers via chat, answering questions and guiding them through our platform
Translate technical or complex issues into clear, customer-friendly explanations
Investigate and understand technical problems, collaborating with our Engineering team to find the root cause
Act as the voice of the customer, share feedback and insights with internal teams to help improve our product
Continuously build your product knowledge to become a trusted expert in our TMS platform
Identify recurring issues or misunderstandings and help us improve the overall product experience
Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system

What we offer

A competitive salary package with great benefits
Growth opportunities within a fast-scaling international company
Flexible working environment and Hybrid working from our green and vibrant office in Ghent
A collaborative, friendly team that values curiosity, ownership, and continuous learning

Customer Support Officer

As a Customer Support Officer, you’ll be the first point of contact for our cust...

Location

United Kingdom , London

Salary:

Not provided

Qargo

Expiration Date

Until further notice

Requirements

Previous experience in a customer service, support, or related role
Excellent communication skills in English (additional European languages are a plus)
Transport and Logistics experience is a must
Strong organisational and multitasking skills, you can handle several requests smoothly
A proactive learner who enjoys understanding new systems and processes
Comfortable in a fast-paced, scale-up environment
Tech-savvy and interested in working with software products

Job Responsibility

Be the first point of contact for customers via chat, answering questions and guiding them through our platform
Translate technical or complex issues into clear, customer-friendly explanations
Investigate and understand technical problems, collaborating with our Engineering team to find the root cause
Act as the voice of the customer, share feedback and insights with internal teams to help improve our product
Continuously build your product knowledge to become a trusted expert in our TMS platform
Identify recurring issues or misunderstandings and help us improve the overall product experience
Provide administrative support to the Onboarding team by importing client data (customer base, rate cards, fleet info, etc.) into the system

What we offer

A competitive salary package with great benefits
Growth opportunities within a fast-scaling international company
Flexible working environment and Hybrid working from our London office
A collaborative, friendly team that values curiosity, ownership, and continuous learning

Customer Support Officer

You’ll be the friendly face (or voice!) of Capital on Tap — the first person our...

Location

United Kingdom , Cardiff

Salary:

26500.00 GBP / Year

Capital on Tap

Expiration Date

Until further notice

Requirements

2+ years of customer service experience
financial services experience strongly preferred
excellent written and verbal communication skills
strong judgment and confidence in handling complex or sensitive queries
ability to manage high volumes of enquiries without compromising quality
proactive, solutions-focused approach
empathy, curiosity, and a genuine desire to help people
ability to work both independently and in a fast-paced team environment

Job Responsibility

Servicing customers over phone, email, and live chat
solving problems fast and owning each customer’s issue from start to finish
listening carefully, understanding what’s gone wrong, and finding fair solutions
staying up to date with products and policies to offer accurate advice
spotting opportunities to make things better
identifying customers who might need extra support

What we offer

Private Healthcare, including dental and optician services through Vitality
Worldwide travel insurance through Voyager
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Customer Support Officer

You’ll be the friendly face (or voice!) of Capital on Tap — the first person our...

Location

United Kingdom , Cardiff

Salary:

26500.00 GBP / Year

Capital on Tap

Expiration Date

Until further notice

Requirements

2+ years of customer service experience (financial services experience strongly preferred)
Excellent written and verbal communication skills
Strong judgment and confidence in handling complex or sensitive queries
The ability to manage high volumes of enquiries without compromising quality
A proactive, solutions-focused approach
Empathy, curiosity, and a genuine desire to help people
The ability to work both independently and in a fast-paced team environment

Job Responsibility

Servicing our customers over phone, email, and live chat
Solving problems fast and owning each customer’s issue from start to finish
Listening carefully, understanding what’s gone wrong, and finding fair solutions
Staying up to date with our products and policies
Spotting opportunities to make things better
Identifying customers who might need extra support

What we offer

Private Healthcare, including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year

Fulltime

Customer Support Officer - Digital

Coates Digital Operations Centre is based at our head office in Mascot and is co...

Location

Australia , Mascot

Salary:

35.17 AUD / Hour

Coates

Expiration Date

Until further notice

Requirements

Exceptional verbal and written English communication skills are essential
Ability to convey complex information clearly to a diverse customer base
Experience using Outlook, sales and booking systems
Proactive behaviour and able to think outside the box for solutions
Strong drive to convert quotes into sales
Eager to continuously learn new things

Job Responsibility

Providing customers with product and service information
Compiling quotes, upselling and cross-selling to convert opportunities into sales
Liaising with our branch network to source equipment for customers
Logistics support for equipment deliveries, transfers, and pick-ups

What we offer

Development and career progression pathways
Flexible working options available
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

Select Country

Customer Support Officer

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Customer Support Officer

Customer Support Officer

Customer Support Officer

Customer Support Officer

Customer Support Officer

Customer Support Officer

Customer Support Officer

Customer Support Officer

Customer Support Officer - Digital

Our AI answers in your language