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Customer Support Officer

capitalontap.com Logo

Capital on Tap

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Location:
United Kingdom , Cardiff

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

26500.00 GBP / Year
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Job Description:

You’ll be the friendly face (or voice!) of Capital on Tap — the first person our customers turn to when they need help. Our business owners are busy building their dreams, so your job is to make things simple and stress-free. This isn’t just about answering questions — it’s about building relationships and helping small business owners succeed.

Job Responsibility:

  • Servicing our customers over phone, email, and live chat
  • Solving problems fast and owning each customer’s issue from start to finish
  • Listening carefully, understanding what’s gone wrong, and finding fair solutions
  • Staying up to date with our products and policies
  • Spotting opportunities to make things better
  • Identifying customers who might need extra support

Requirements:

  • 2+ years of customer service experience (financial services experience strongly preferred)
  • Excellent written and verbal communication skills
  • Strong judgment and confidence in handling complex or sensitive queries
  • The ability to manage high volumes of enquiries without compromising quality
  • A proactive, solutions-focused approach
  • Empathy, curiosity, and a genuine desire to help people
  • The ability to work both independently and in a fast-paced team environment
What we offer:
  • Private Healthcare, including dental and optician services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)
  • Annual Learning and Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Season Ticket Loan
  • 6 free therapy sessions per year
  • Dog-Friendly Offices
  • Free drinks and snacks in our offices

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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