CrawlJobs Logo

Customer Support Officer

capitalontap.com Logo

Capital on Tap

Location Icon

Location:
United Kingdom , Cardiff

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

26500.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

You’ll be the friendly face (or voice!) of Capital on Tap — the first person our customers turn to when they need help. Our business owners are busy building their dreams, so your job is to make things simple and stress-free. This isn’t just about answering questions — it’s about building relationships and helping small business owners succeed.

Job Responsibility:

  • Servicing our customers over phone, email, and live chat
  • Solving problems fast and owning each customer’s issue from start to finish
  • Listening carefully, understanding what’s gone wrong, and finding fair solutions
  • Staying up to date with our products and policies
  • Spotting opportunities to make things better
  • Identifying customers who might need extra support

Requirements:

  • 2+ years of customer service experience (financial services experience strongly preferred)
  • Excellent written and verbal communication skills
  • Strong judgment and confidence in handling complex or sensitive queries
  • The ability to manage high volumes of enquiries without compromising quality
  • A proactive, solutions-focused approach
  • Empathy, curiosity, and a genuine desire to help people
  • The ability to work both independently and in a fast-paced team environment
What we offer:
  • Private Healthcare, including dental and optician services through Vitality
  • Worldwide travel insurance through Vitality
  • Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
  • Salary Sacrifice Pension Scheme up to 7% match
  • 28 days holiday (plus bank holidays)
  • Annual Learning and Wellbeing Budget
  • Enhanced Parental Leave
  • Cycle to Work Scheme
  • Season Ticket Loan
  • 6 free therapy sessions per year
  • Dog-Friendly Offices
  • Free drinks and snacks in our offices

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Capital on Tap - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Officer

Customer Support Specialist

Emerging services company seeks a Customer Support Specialist with client facing...
Location
Location
United States , Upper Chichester, PA
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of customer service experience
  • Proficient in Microsoft Office Suite
  • SAP experience a big plus but not required
  • Salesforce or other CRM experience preferred
  • Excellent communication & interpersonal skills
  • Bilingual in Spanish a plus
Job Responsibility
Job Responsibility
  • Fulfill customer inquiries
  • Account Management
  • Troubleshoot software/hardware issues
  • Build strong customer relationships
  • Review and analyze customer feedback
  • Execute remote desktop sessions for troubleshooting
  • Maintain customer accounts
  • Document hardware issues
  • Troubleshoot data performance inquiries
  • Complete the RMA process
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Eligibility to enroll in company 401(k) plan
  • Fulltime
Read More
Arrow Right

Business Support Officer

As a Microsoft Office expert, your role will be to leverage the full suite of Of...
Location
Location
Belgium , Brussels
Salary
Salary:
Not provided
https://www.soprasteria.com Logo
Sopra Steria
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree or a relevant equivalent
  • entry level to 3 years relevant experience
  • Experience with Microsoft Office tools
  • Dutch & French (required), English desirable
Job Responsibility
Job Responsibility
  • Providing excellent customer service and support
  • Working across fields such as business support and KYC analysis
  • Solving problems and optimising processes
  • Creating a customer-first experience
What we offer
What we offer
  • Mobility options (including a company car)
  • Insurance coverage
  • Meal vouchers
  • Eco-cheques
  • Continuous learning opportunities through the Sopra Steria Academy
  • Team events
  • Fulltime
Read More
Arrow Right

English Customer Support Representative

Helpware is looking for a fantastic Customer Service Representative to join our ...
Location
Location
Georgia , Tbilisi
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in customer service working across multiple channels is a must
  • Prior experience working with highly demanding customers and British services is needed
  • A solid understanding of IT and Microsoft Office
  • Excellent oral and written English communication skills
  • Readiness, flexibility, and previous experience to work 8 hours work shift+1h break on late shifts and weekends
Job Responsibility
Job Responsibility
  • You will be fully accountable for solving customers’ problems, particularly ensuring that buyers receive their tickets on time and sellers are paid on time
  • You will advise customers, both buyers and sellers, with guarantees, fulfillment assistance, refunds, payments, purchases, listing tickets, questions about the site, account issues, venue information, etc
  • You will be responsible for maintaining your and your team's performance metrics at a high level
  • You will act as a community advocate for our Client’s partners and ensure the best representativity of their brand
What we offer
What we offer
  • Medical insurance after the trial period
  • English classes
  • Corporate training and parties
  • A comfortable office in the center of Tbilisi
  • Equipment provided for work
  • Opportunities for professional development and career growth
  • Bonuses and motivation systems
  • Fulltime
Read More
Arrow Right

Customer Support Assistant

Satisfy customer needs while considering sia Abrasives interests and guidelines....
Location
Location
Poland , Goleniów
Salary
Salary:
Not provided
https://www.bosch.pl/ Logo
Robert Bosch Sp. z o.o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Commercial training or several years of experience in a commercial/administrative field in international company
  • Experience with common MS Office tools as well as MS Axapta and SAP
  • Ability to quickly adapt to and take on new administrative tasks
  • Mandatory good knowledge of English and German language
  • Strong communication skills and ability to work in a team
  • Proactivity, dynamism and independence in action
  • High solution orientation and creativity
  • Hands-on attitude
Job Responsibility
Job Responsibility
  • Enter orders via MS Axapta, SAP P13 and the corresponding AI solutions and maintain filing records
  • Process delivery reminders, check open orders and send revised confirmations
  • Create sample orders, obtain the necessary approvals and place orders via the Sample Process in Goleniow Plant
  • Process free-of-charge orders according to instructions from Field Sales and Inside Sales
  • Prepare customer-specific price lists based on templates
What we offer
What we offer
  • Monthly bonus up to 15%
  • Benefits co-financed by the company: health insurance, Multisport card, private medical care, vouchers for Christmas, St. Nicholas Day parties and packages for employees' children, modern canteen with its own kitchen
  • Fulltime
Read More
Arrow Right

Sales & Customer Support Advisor

As a Sales & Customer Support Advisor, you'll be a key player in delivering exce...
Location
Location
United Kingdom , Ilminster
Salary
Salary:
25000.00 - 27500.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in a busy business environment, ideally in customer service or sales
  • Proficiency in Microsoft Excel and Outlook
  • Strong communication and relationship-building skills
  • Highly organised with a keen eye for detail
Job Responsibility
Job Responsibility
  • Managing customer enquiries, quotations, and orders using their CRM system
  • Supporting Area Sales Managers and Business Development teams with lead qualification and presentations
  • Coordinating deliveries and resolving any issues with empathy and professionalism
  • Handling post-order communications and documentation
  • Booking commissioning visits and warranty callouts
  • Providing product information and simple technical advice
  • Monitoring outstanding quotes and opportunities to maximise conversion
What we offer
What we offer
  • Defined Contribution Pension: 5% employer / 5% employee contributions
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Corporate Gym Membership
  • Mental Health First Aiders on site
  • Free Life Assurance: 3x annual salary
  • Christmas Savings Club & Festive Activities
  • Employee Discount Platform: With local businesses
  • Fulltime
Read More
Arrow Right

Customer Support Admin / Account Manager

Are you a natural communicator with a knack for solving problems and a passion f...
Location
Location
United Kingdom , Burgess Hill
Salary
Salary:
30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent communication and problem-solving skills
  • Ability to multitask and thrive in a fast-paced environment
  • Previous experience in a customer-facing or logistics admin role
  • Confident with MS Office tools (Excel, Word, PowerPoint)
  • A sharp eye for detail and a proactive, can-do attitude
Job Responsibility
Job Responsibility
  • Managing and processing customer orders via internal systems and online portals
  • Coordinating with global teams across warehouse, sales, and quality departments to ensure seamless order fulfilment
  • Investigating and resolving customer claims and returns with efficiency and care
  • Keeping a close eye on urgent and complex orders to ensure timely delivery
  • Assisting demand planning teams with forecasting and order trends
  • Building strong relationships and keeping clients informed every step of the way
What we offer
What we offer
  • Be part of a collaborative, international team
  • Enjoy the flexibility of hybrid working
  • Work in a supportive environment where your ideas and contributions matter
  • Onsite parking makes commuting so much easier
  • Real opportunity to go permanent and grow your career
  • Fulltime
Read More
Arrow Right

Customer Support Representative Tier 2

We are seeking a Customer Support Representative Tier 2 – Premium & VIP Customer...
Location
Location
Mexico , Guadalajara
Salary
Salary:
Not provided
helpware.com Logo
Helpware
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years in customer-facing roles (Concierge, VIP Support, Account Management, Hospitality, or similar)
  • Fluent in Spanish and English (C1/C2)
  • Experience working with premium, high-profile, or high-value customers
  • Experience with CRM tools and digital communication platforms
  • Background in eCommerce, hospitality, entertainment, or premium service environments (desired)
  • Exceptional communication and relationship-building abilities
  • Strong problem-solving mindset with autonomy and accountability
  • High attention to detail and ability to deliver premium service
  • Ability to multitask, prioritize, and work under pressure
  • Customer-centric, proactive, and solution-oriented
Job Responsibility
Job Responsibility
  • Act as the trusted advisor and single point of contact for VIP customers
  • Grow and nurture relationships to drive retention and loyalty
  • Deliver concierge-style, personalized support and proactive communication
  • Manage end-to-end customer journeys, including inquiries, special requests, and post-event follow-up
  • Anticipate customer needs and provide tailored solutions
  • Collaborate with internal teams (Operations, Payments, Logistics) to ensure seamless service delivery
  • Maintain ownership of assigned accounts with timely updates and resolutions
  • Represent the brand with professionalism, warmth, and premium-service standards
What we offer
What we offer
  • Competitive salary
  • Hybrid work model
  • Company-provided equipment
  • Major Medical Insurance
  • Food vouchers
  • Fulltime
Read More
Arrow Right

Customer Support Engineer

Technical Support Engineer / Customer Support Engineer role for someone with exp...
Location
Location
United Kingdom , Leicester
Salary
Salary:
40000.00 - 50000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in a technical discipline - Mechanical Engineering preferred
  • Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting
  • Excellent interpersonal skills with ability to communicate complex information effectively
  • Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word)
  • Ability to read and interpret technical documentation
  • A proactive, team-oriented approach with a can-do attitude
  • Knowledge of ISO 9001 standards and product liability is beneficial
  • Willingness to travel when required
Job Responsibility
Job Responsibility
  • Build and manage strong, long-term relationships with both procurement and technical stakeholders
  • Act as the key link between customers and internal teams, representing customer needs throughout the business
  • Provide technical guidance, support, and solutions to internal and external stakeholders
  • Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations
  • Monitor sales performance and KPIs, assisting with strategic planning and budget alignment
  • Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships
  • Conduct market analysis and customer satisfaction reviews, initiating improvements where needed
  • Contribute to product innovation and continuous optimisation
What we offer
What we offer
  • Competitive Salary + Benefits
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries Tools About Us FAQ Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy