Customer Support Officer - Digital Job at Coates (Mascot)

Business Support Officer

As a Microsoft Office expert, your role will be to leverage the full suite of Of...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree or a relevant equivalent
entry level to 3 years relevant experience
Experience with Microsoft Office tools
Dutch & French (required), English desirable

Job Responsibility

Providing excellent customer service and support
Working across fields such as business support and KYC analysis
Solving problems and optimising processes
Creating a customer-first experience

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Fulltime

Marketing & Office Support Administrator

Join our clients Team as a Marketing & Office Support Administrator! Our client ...

Location

United Kingdom , Ashford, Kent

Salary:

32000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a marketing and operational role
Experience with digital marketing tools (e.g., social media platforms, Mailchimp)
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiar with CRM systems
Familiarity with website management and content creation
Knowledge of sales reporting and performance tracking

Job Responsibility

Support the creation, scheduling, and distribution of marketing materials (e.g. brochures, newsletters, digital campaigns)
Assist in managing the company's website and social media accounts, ensuring engaging and up-to-date content
Help coordinate events, exhibitions, and promotional activities
Conduct market research and competitor analysis to inform marketing strategies
Monitor and track the sales/marketing budget, reporting on expenditure
Assist the sales team with lead management and appointment scheduling
Compile reports on quotes sent, orders received, and job profitability
Support the development of sales and marketing strategies through data collection and analysis
Collaborate with finance and operations teams to ensure a smooth handover of completed jobs for invoicing
Handle incoming customer inquiries via phone and email with prompt and professional responses

What we offer

Career growth and professional development opportunities
A fun, friendly, and supportive office environment within a family-run business
25 days holiday plus bank holidays
Private medical insurance
Regular team events and a fantastic company culture
A dog in the office

Fulltime

Customer Service Officer

At Sopra Steria, Customer Service Officers play a central role in providing high...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Bachelor’s degree or a relevant equivalent
entry level to 3 years relevant experience
experience with Microsoft Office tools
Dutch & French (required), English desirable

Job Responsibility

Support clients efficiently and professionally using Microsoft Office
manage customer files accurately
maintain clear communication
streamline processes
ensure smooth internal collaboration and efficient information exchange
handle inquiries in a professional and solution-oriented manner

What we offer

Mobility options (including a company car)
insurance coverage
meal vouchers
eco-cheques
continuous learning opportunities through the Sopra Steria Academy
team events

Fulltime

Customer Support Representative Tier 2

We are seeking a Customer Support Representative Tier 2 – Premium & VIP Customer...

Location

Mexico , Guadalajara

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

Minimum 2 years in customer-facing roles (Concierge, VIP Support, Account Management, Hospitality, or similar)
Fluent in Spanish and English (C1/C2)
Experience working with premium, high-profile, or high-value customers
Experience with CRM tools and digital communication platforms
Background in eCommerce, hospitality, entertainment, or premium service environments (desired)
Exceptional communication and relationship-building abilities
Strong problem-solving mindset with autonomy and accountability
High attention to detail and ability to deliver premium service
Ability to multitask, prioritize, and work under pressure
Customer-centric, proactive, and solution-oriented

Job Responsibility

Act as the trusted advisor and single point of contact for VIP customers
Grow and nurture relationships to drive retention and loyalty
Deliver concierge-style, personalized support and proactive communication
Manage end-to-end customer journeys, including inquiries, special requests, and post-event follow-up
Anticipate customer needs and provide tailored solutions
Collaborate with internal teams (Operations, Payments, Logistics) to ensure seamless service delivery
Maintain ownership of assigned accounts with timely updates and resolutions
Represent the brand with professionalism, warmth, and premium-service standards

What we offer

Competitive salary
Hybrid work model
Company-provided equipment
Major Medical Insurance
Food vouchers

Fulltime

Office Support Coordinator

We are seeking a proactive and highly organised Office Support Coordinator to ma...

Location

United Kingdom , Haywards Heath

Salary:

25000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a front-of-house or administrative role
Excellent organisational and communication skills
Proficient in Microsoft Office and comfortable using digital systems
Ability to manage sensitive information with discretion
A team player with a proactive and flexible approach to work

Job Responsibility

Oversees the reception area, ensuring a warm and professional welcome for all visitors
Manages incoming calls via the switchboard, handling enquiries efficiently and recording accurate messages
Monitors and responds to general enquiries received through the website and shared email inboxes
Organises and prioritises all incoming and outgoing mail and packages
Maintains the sample room, ensuring stock is clearly labelled and replenished as needed
Prepares and dispatches customer sample orders in a timely manner
Coordinates meeting schedules, appointments, and travel arrangements for staff
Takes accurate minutes during meetings, including those of a confidential nature
Supports the Organisation Systems and Administration Director with HR-related tasks, including updating personnel records, tracking absences, and issuing formal employee communications
Carries out routine administrative tasks such as data entry, filing, and maintaining organised records

Parttime

Digital Customer Success Manager

As a Digital Customer Success Manager, you will support our clients in their dig...

Location

France , Paris

Salary:

Not provided

360Learning

Expiration Date

Until further notice

Requirements

First experience in a Customer Success Manager position
First experience in a Training Organization (training manager, trainer, training assistant)
First experience in a consulting firm
A keen interest for the digital industry, education and e-learning
Excellent interpersonal and communication skills
Native French
Excellent English proficiency (B2 minimum)

Job Responsibility

Support clients in their digital training strategy through the 360Learning platform
Ensure the business impact of our solution in accordance with the objectives set with the clients
Ensure the renewal of your client portfolio
Create and develop processes to handle a one-to-many approach
Create and develop reporting and communication processes
Drive renewal calls
Drive new customer onboardings
Organize and present webinars
Drive initiatives on specific topics such as ‘office hours’
Successfully onboard new customers and ensure the launch is on time

What we offer

Work From Home stipend
RTT
lunch vouchers
medical insurance
gym subscription
1 month parental leave for the second parent
Flexible hours
full remote work possible anywhere in France
Equity
Variable compensation component

Fulltime

Marketing and Business Support Officer

Marketing and Business Support Officer role in a forward-thinking company, balan...

Location

United Kingdom , Leeds

Salary:

27000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in CRM management and customer service
Organised, detail-oriented, and confident in managing varied tasks
Familiarity with website CMSs such as WordPress
Comfortable using social media platforms and scheduling tools
Proficient in Microsoft 365, cloud tools, and basic reporting
Strong written and verbal communication skills
Completed or currently undertaking a Digital Marketer (Level 3) apprenticeship or equivalent qualification/experience

Job Responsibility

Maintain and update the company website, featuring blogs, team updates, and case studies
Schedule and post engaging content across LinkedIn, TikTok, Instagram, and other platforms
Create eye-catching marketing materials, graphics, and short videos
Run targeted email marketing campaigns and segment audience lists effectively
Assist with PPC campaign setup, monitoring, and reporting (Google Ads, Meta, LinkedIn Ads)
Track and report digital performance across social media, web, and email platforms
Manage client, contact, and project data within our CRM system
Organise internal drives and databases for clarity and efficiency
Provide support for new team member onboarding and administrative tasks
Assist with compliance and risk-related administration, including data security and GDPR

Digital Officer

Continuously improve our digital presence by optimising web content, automation,...

Location

United Kingdom , Bracknell

Salary:

Not provided

CIOB

Expiration Date

Until further notice

Requirements

A strong background with email automation systems
Experienced using CRM, CMS and email marketing platforms
Good all-round communications skills with a high standard and proven experience of internal and external stakeholder engagement and management
Experienced in designing and implementing automated customer journeys driven by transactional and behavioural triggers
Good understanding of data privacy regulations, including GDPR compliance and consent management best practices
Adept at cross-functional collaboration, working effectively with developers, partners, and data teams to optimise tools, workflows, and reporting processes
Proven data manipulation and interrogation
The ability to work under your own initiative, delivering feedback to internal customers and suggesting improvements where relevant

Job Responsibility

Acting as the email and SMS user experience (UX) best-practice champion and go-to person for the latest email trends (in technology, personalisation and content), assisting users throughout the business
Leading the development, implementation and continuous improvement of email/SMS policies, guidelines and best-practice guides in support of the overall strategic goals of the organisation
Leading the continuous improvement of website performance, usability, and content effectiveness to enhance overall user engagement and conversion
Championing best practices for data handling in email and SMS automation with a particular awareness of GDPR
Working closely with the Data team to integrate and ensure the smooth operation of CRM and email/SMS communication systems
Providing training and guidance on CMS/portal usage, analytics interpretation, and digital content strategies to help teams achieve their goals
Managing and responding to service desk ticket requests related to web content updates, technical issues, and digital improvements, ensuring timely resolution and clear communication with stakeholders

What we offer

25 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure
Private pension scheme with employer contributions and free pension advice
Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback)
Enhanced family-friendly policies and life assurance
Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders
Learning and development tailored to your career growth

Fulltime

Customer Support Officer - Digital

Coates

Location:
Australia , Mascot

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Support Officer - Digital

Business Support Officer

Marketing & Office Support Administrator

Customer Service Officer

Customer Support Representative Tier 2

Office Support Coordinator

Digital Customer Success Manager

Marketing and Business Support Officer

Digital Officer

Customer Support Officer - Digital

Coates

Location:Australia , Mascot

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Support Officer - Digital

Business Support Officer

Marketing & Office Support Administrator

Customer Service Officer

Customer Support Representative Tier 2

Office Support Coordinator

Digital Customer Success Manager

Marketing and Business Support Officer

Digital Officer

Location:
Australia , Mascot

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
March 01, 2026