Customer Support Officer - Digital Job at Coates (Mascot)

Customer Support Officer - Digital

This position is focused on inbound customer enquiries via online channels, such...

Location

Australia , Mascot

Salary:

35.17 USD / Hour

Coates

Expiration Date

Until further notice

Requirements

Exceptional verbal and written English communication skills are essential
Ability to convey complex information clearly to a diverse customer base
Experience using Outlook, Excel, and sales, and booking systems
Proactive behaviour and able to think outside the box for solutions
Eager to continuously learn new things

Job Responsibility

Providing customers with product and service information
Compiling quotes, upselling and cross-selling to convert opportunities into sales
Liaising with our branch network to source equipment for customers

What we offer

Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation

Fulltime

New

Business Support Officer

Location

United Kingdom , Stevenage

Salary:

26824.00 - 29540.00 GBP / Year

Webrecruit

Expiration Date

July 03, 2026

Requirements

Excellent communication skills at all levels
Meeting minute taking experience both in person and across digital platforms
A flexible outlook and attitude to working in a customer focused team
Good organisational skills and ability to manage multiple tasks simultaneously
Be able to work on their own initiative and excellent attention to detail
Competent computer skills and efficient in using Microsoft Office IT packages including Excel
Ability to communicate effectively both face-to-face and via the telephone or meeting platforms
Assist with projects when required

Job Responsibility

Where necessary, be the first line of contact when dealing with general enquiries relating to Community Advice and Support
To exhibit a high level of organisational skills, resilience, communication skills and attention to detail being able to adjust priorities as necessary to accommodate new pressures/frequent changes in circumstances understanding any relevant statutory timescales that are required
To maintain where necessary generic mailboxes within the service area, responding to service queries from internal and external customers and investigate further for supporting evidence when needed
Lead on Tenant Satisfaction Surveys for the Community Advice and Support Teams
Assist with the Verification of applicants on the housing register
Process Invoices in a timely manner
To assist teams across Community Advice and Support on special projects where necessary

What we offer

Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
Flexible working: Available upon request, subject to operational requirements
Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated
Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
Training: An extensive range of learning and development opportunities
Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
Travel: Season ticket loans and discounts for public transport
Cycling: Cycle to Work scheme
Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans

Fulltime

Operational Support Officer

Operational Support Officer - Bradford £12.86 per hour, rising to £13.25 after 1...

Location

United Kingdom , Bradford

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Reliability and strong organisational skills to manage a busy workload
Confidence in communicating with diverse audiences
Proficiency in Microsoft Office and digital systems
Calmness and professionalism under pressure
A team-oriented approach with keen attention to detail
Passion for delivering excellent customer service

Job Responsibility

Assisting with the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready
Handling enquiries via face-to-face, telephone, email, and digital channels from court users, legal professionals, and partner agencies
Providing clear guidance and support to members of the public, including vulnerable individuals and those with additional needs
Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection standards
Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression
Supporting scheduling, listings, jury administration, and other operational activities to ensure efficient service delivery
Working collaboratively with colleagues, judicial office holders, and external stakeholders to provide a professional and effective service
Responding professionally to sensitive situations and escalating issues when necessary

What we offer

The chance to support vital public services and make a real difference
Valuable experience within the justice system and Civil Service environment
Opportunities to develop transferable administrative and operational skills
Meaningful work that positively impacts communities and individuals

Fulltime

Customer Support Specialist

We are looking for a motivated, solution-oriented Customer Support Specialist to...

Location

United States

Salary:

26.00 USD / Hour

Digital Media Solutions

Expiration Date

Until further notice

Requirements

2+ years of inbound customer support experience
Bachelors degree or higher
Strong written, verbal, and interpersonal communication skills
Proficiency with Microsoft Office Suite
Ability to manage time effectively and work independently in a remote environment

Job Responsibility

Investigate and resolve inbound customer inquiries related to DMS products and services
Guide customers through website navigation and troubleshoot technical issues
Provide timely, professional, and solution-oriented support across customer interactions
Build strong customer relationships through proactive communication and consultative support
Handle retention conversations with confidence, working to reduce churn and improve customer satisfaction
Identify customer concerns, usage gaps, or risk factors and provide solutions that drive long-term customer success
Identify opportunities to upsell products, services, or account enhancements based on customer needs
Support revenue growth initiatives through proactive outreach, relationship management, and value-driven conversations
Educate customers on additional products, features, and solutions that align with their business goals
Partner with Customer Success Managers and sales teams to support account expansion and customer retention efforts

What we offer

uncapped performance-based commission

Fulltime

Digital Customer Experience Administrator

We are looking for a proactive and customer-focused Digital Customer Experience ...

Location

United Kingdom , Macclesfield

Salary:

28000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Proven experience delivering excellent customer service in a fast-paced environment
Strong organisational and problem-solving skills
Excellent verbal and written communication skills
Advanced IT skills including Microsoft Word, Excel, and PowerPoint
Experience using digital systems, customer portals, or mobile applications
Ability to analyse data and make informed operational decisions
Experience supporting or training customers, engineers, or operational teams
Ability to build strong working relationships with a variety of stakeholders
Self-motivated with the ability to work independently and use initiative
Flexible and adaptable approach to work

Job Responsibility

Proactively managing customer portals
Monitoring operational performance
Ensuring KPI and SLA targets are achieved
Coordinating service delivery
Resolving operational issues
Maintaining clear and professional communication throughout the customer journey
Supporting franchisees and engineers with digital systems and applications
Providing training and guidance on company processes
Producing operational and performance reports to identify trends, risks, and opportunities for improvement
Working closely with Operations, IT, Finance, and Customer Experience teams

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support

Fulltime

Operational Support Officer

Operational Support Officer - Public Sector Location: Manchester Pay: £12.86 per...

Location

United Kingdom , Manchester

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Reliable and well-organised, capable of managing a busy workload
Confident communicator across various channels
Proficient in Microsoft Office and digital systems
Calm, professional, and resilient under pressure
A strong team player with keen attention to detail
Passionate about delivering excellent customer service

Job Responsibility

Supporting the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready for proceedings
Handling face-to-face, telephone, email, and digital enquiries from court users, legal professionals, and partner agencies
Providing clear guidance and support to members of the public, including vulnerable users and those with additional needs
Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection requirements
Managing legal documents, correspondence, hearing notices, and administrative tasks to support the progression of cases
Assisting with scheduling, listings, jury administration, and other operational activities to help services run efficiently
Working closely with colleagues, judicial office holders, and external stakeholders to deliver an effective and professional service
Responding professionally to sensitive or challenging situations and escalating issues where appropriate

What we offer

Support an essential public service and make a positive impact
Gain valuable experience within the justice and Civil Service environment
Develop transferable administrative and operational skills
Be part of a meaningful role that benefits communities and individuals

Fulltime

Operational Support Officer

We are currently recruiting for an Operational Support Officer to join a busy an...

Location

United Kingdom , Sheffield

Salary:

12.86 - 13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Reliable and well-organised, capable of managing a busy workload
Confident communicator across various channels
Proficient in Microsoft Office and digital systems
Calm, professional, and resilient under pressure
A strong team player with keen attention to detail
Passionate about delivering excellent customer service

Job Responsibility

Supporting the preparation and smooth running of court and tribunal hearings, ensuring all documentation and systems are ready for proceedings
Handling face-to-face, telephone, email, and digital enquiries from court users, legal professionals, and partner agencies
Providing clear guidance and support to members of the public, including vulnerable users and those with additional needs
Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection requirements
Managing legal documents, correspondence, hearing notices, and administrative tasks to support the progression of cases
Assisting with scheduling, listings, jury administration, and other operational activities to help services run efficiently
Working closely with colleagues, judicial office holders, and external stakeholders to deliver an effective and professional service
Responding professionally to sensitive or challenging situations and escalating issues where appropriate

What we offer

Support an essential public service and make a positive impact
Gain valuable experience within the justice and Civil Service environment
Develop transferable administrative and operational skills
Be part of a meaningful role that benefits communities and individuals

Fulltime

Digital Customer Experience Administrator

We are looking for a proactive and customer-focused Digital Customer Experience ...

Location

United Kingdom , Macclesfield

Salary:

28000.00 GBP / Year

Metro Rod

Expiration Date

June 29, 2026

Requirements

Proven experience delivering excellent customer service in a fast-paced environment
Strong organisational and problem-solving skills
Excellent verbal and written communication skills
Advanced IT skills including Microsoft Word, Excel, and PowerPoint
Experience using digital systems, customer portals, or mobile applications
Ability to analyse data and make informed operational decisions
Experience supporting or training customers, engineers, or operational teams
Ability to build strong working relationships with a variety of stakeholders
Self-motivated with the ability to work independently and use initiative
Flexible and adaptable approach to work

Job Responsibility

Delivering an exceptional customer experience for national account customers by proactively managing customer portals, monitoring operational performance, and ensuring KPI and SLA targets are achieved
Acting as a central point of contact between customers, franchisees, engineers, and internal departments
Coordinating service delivery, resolving operational issues, and maintaining clear and professional communication throughout the customer journey
Supporting franchisees and engineers with digital systems and applications
Providing training and guidance on company processes
Producing operational and performance reports to identify trends, risks, and opportunities for improvement
Working closely with Operations, IT, Finance, and Customer Experience teams
Focusing on continuous improvement, problem-solving, and implementing solutions that enhance operational efficiency and customer satisfaction

What we offer

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Company Events
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support

Fulltime

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Customer Support Officer - Digital

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