Customer Support Manager Jobs

Blinq Technologies

Location:
Australia, Melbourne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We’re looking for a hands-on Customer Support Manager with a growth mindset and a collaborative approach to help us continue delivering an exceptional level of service to our customers and our internal teams. In this role, you’ll play a key part in bridging the gap between our customers and our product, leading our support team day to day, and evolving our operations as we scale. You’ll be responsible for both operational excellence (SLAs, processes, tools) and people leadership (coaching, enablement, morale).

Job Responsibility:

Lead day-to-day support operations, staying hands-on with queues and complex cases while ensuring SLAs, quality standards, and team targets are consistently met
Mentor and develop the team through regular 1:1s, clear feedback, coaching, and removing blockers to support high performance and growth
Own and optimise support processes, including building playbooks, SOPs, and knowledge base content that enable consistency, quality, and scale
Drive continuous improvement by identifying gaps in the support workflow, refining the ticket lifecycle, and implementing operational enhancements
Collaborate closely with Product, Engineering, Sales, and Marketing to solve customer issues, share insights, and influence product and roadmap decisions
Introduce automation and AI solutions (e.g., chatbots, workflows) in partnership with Product & Engineering to increase efficiency and elevate the customer experience

Requirements:

4 - 5 years’ experience in customer support roles, ideally within Tech or SaaS environments
1-2 years’ experience leading support teams, including people management, coaching and performance
Exceptional communication skills (verbal and written), with the ability to explain complex concepts clearly to both customers and internal teams
Empathetic leadership style, with a focus on coaching, psychological safety and building a high-performing, engaged team
Strong understanding of Incident and Escalation Management, and advanced troubleshooting skills
Hands-on experience with support tools such as Zendesk (we currently use Zendesk)

What we offer:

Equity & ownership
Competitive salary & growth path
Generous paid time off: At least 20 days fully disconnect each year, with a flexible policy beyond that
Parental leave that grows with you: 12 to 26 weeks full pay, based on tenure
Free food: Enjoy daily breakfast and lunch at some of our offices, plus an always-stocked snack bar

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Customer Support Manager