Customer Support Manager Job at Campfire (San Francisco)

Customer Support Manager

Join us as a Customer Support Manager within our Trade and Working Capital team,...

Location

United Kingdom , Greater Manchester; London; Fleet

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Sales Finance or Confidential Invoice Discounting experience
Proven relationship management experience within financial or corporate environments
Willingness and ability to travel to client sites when required

Job Responsibility

Management of client relationships to identify the client's financial goals, challenges, and risk tolerance to support growth, to help identify trends, insights, and areas for improvement to support client needs
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations
Management of the clients Sales Finance facility and servicing to ensure balance between Credit Risk and returns
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank
Provision of guidance to clients to support their financial decisions, offering expert product advice to ensure a positive and continuous relationship
Assessment of financial, legal, credit and operational risks associated with client relationships, and implementation of measures to minimise potential losses
Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy

What we offer

Access to wellness rooms, gyms and mental health support
A welcoming and inclusive culture
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
On-site cafeterias, fitness centers, and tech-equipped workstations

Fulltime

Customer Support Manager

Our team within IKEA At IKEA, our vision is to create a better everyday life fo...

Location

Australia , Marsden Park

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Incredible people management skills and being able to identify, support and nurture talent to see them grow and develop
A strong ability to inspire the team to prioritise the customer experience through leading by example
An adaptable mindset, being able to reflect and remain agile in a constantly changing retail environment
A highly developed skillset in analysing data, being able to derive insight, identify pain points and create solutions to drive customer satisfaction
Collaborative by nature and can influence and inspire colleagues, internal and external to align to your vision

Job Responsibility

Contribute ideas and insights to the creation and operations implementation of the local customer relations action plan
Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Build business competence and lead, coach and develop the full team promoting individual growth and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer related and financial KPI’s and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customers and compensations budget
Provide family friendly environment that converts more visitors to happy customers
Ensure a customer friendly, efficient and cost-effective execution of the payment process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Secure operational excellence in daily operations in order to enhance the customers shopping journey
Identify and develop the many talents in the unit and within the department to secure succession planning

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)

Fulltime

Customer Support Manager

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in business administration, marketing or related field
Overall, Sales & Marketing experience with customer facing role at least 3 years
Experienced in FMCG industry is preferred
Strong track record of success with prior experience in Key Account Management/Modern Trade/Channel Development
Skilled in developing and implementing customer/channel investment strategy
Experience in Marketing, Trade Marketing is desirable

Job Responsibility

Develops the customer strategic business plan for his/her respective category and customers
Work out a joint customer business plan for his/her respective category and customers
Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan
Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments
Manages customer promotion investment with the customer within budget
Seeking opportunity to Win at point of sales
Net new items/Share of basket, Distribution, Availability, Merchandising Opportunity
Deliver OTIF for innovation and theme
Plan vol. forecast and CPP budget as monthly basis
Provide clear objectives and deliverables for the Customer supervisor / pre-order team

Fulltime

Customer Support Manager

We are currently recruiting an exciting opportunity on our direct client team. Y...

Location

United Kingdom , London

Salary:

33000.00 GBP / Year

Transact

Expiration Date

Until further notice

Requirements

Client facing experience within financial services
Driven by a commitment to provide excellent customer service
Attuned to diverse client needs and capable of adapting approach accordingly
High degree of accuracy and close attention to detail
Understanding of some of the key financial products and wrappers that we work with

Job Responsibility

Answering calls and live chats from clients promptly, providing high quality service
Being alert to fraud attempts and taking care to safeguard client’s investments and data
Identifying and registering vulnerable clients to ensure appropriate level of support and oversight is provided
Being aware of and sensitive to different client’s needs and adapting approach accordingly
Always look for ways to improve service, reduce errors and individual or team efficiency
Managing relationships with direct clients whilst processing their portfolio instructions within agreed timescales

What we offer

Company discretionary bonus
Excellent pension contributions
Attractive staff share scheme
BUPA health insurance
Buying and selling of annual leave
Sponsorship of relevant professional qualifications

Fulltime

Customer Support Manager

As a Customer Support Manager at Campfire, you will be a frontline champion for ...

Location

United States , New York

Salary:

100000.00 - 140000.00 USD / Year

Campfire

Expiration Date

Until further notice

Requirements

3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
Strong technical aptitude and ability to quickly learn new software platforms
Comfort troubleshooting accounting data, financial workflows, and system integrations
Bachelor’s degree or equivalent practical experience

Job Responsibility

Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
Manage daily support tickets and customer inquiries across email, chat, and other support channels
Troubleshoot ERP workflows, accounting data issues, and product functionality
Proactively follow up to ensure full issue resolution and high customer satisfaction
Document recurring issues, best practices, and solutions in internal knowledge bases
Build trusted relationships with customers by providing thoughtful, high-quality support
Monitor customer health, sentiment, and recurring issues that could impact retention
Identify trends in support requests and flag risks, product gaps, and improvement opportunities
Partner closely with Customer Success to ensure seamless knowledge transfer
Work with Product and Engineering to report bugs, reproduce issues, and validate fixes

Fulltime

Customer Support Manager

Rogo is seeking our first Customer Support Manager to be a key player on our fas...

Location

United States , New York City

Salary:

Not provided

Rogo

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support or user operations within a B2B SaaS or technology environment
1+ years of experience in a team lead or mentorship role within a fast-paced, high-volume support team
Highly ambitious, with a desire to be an early hire at a fast growing company, with the opportunity to build out and influence a future team
Proven ability to drive team performance through hands-on coaching, clear communication, and leading by example
Exceptional organizational and prioritization skills
thrives on creating structure and clarity
Demonstrated experience improving support processes for greater efficiency and quality
Analytical mindset with experience using data to inform operational decisions
A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence

Job Responsibility

Handle advanced customer escalations and manage day-to-day support queues, ensuring timely resolution of issues and adherence to SLAs
Contribute to operational efficiency and scalability by identifying and helping implement process optimizations and automation
Partner cross-functionally with Product, Engineering, and Go-to-Market teams to triage issues and advocate for client-impacting improvements
Analyze key support metrics and trends to identify performance gaps, client pain points, and opportunities for process improvement
Refine and document standard operating procedures (SOPs) to ensure global consistency and operational readiness
Assist in the hiring, onboarding and development of future new team members to support future growth

Fulltime

Customer Support Manager

You will join a global manufacturing business with a long-established presence i...

Location

United Kingdom , Rossendale

Salary:

Not provided

Trostan Dene

Expiration Date

Until further notice

Requirements

Proven track record in customer service and / or technical support at manager level, consistently delivering high-quality, customer-centric solutions
Exceptional communicator, able to translate complex technical concepts into clear, user-friendly language for non-technical audiences
Analytical and detail-oriented, with strong troubleshooting skills and a methodical approach to problem-solving
Quick to learn and highly adaptable, thriving in fast-paced environments and rapidly mastering new systems, tools, and technologies
Skilled in CRM platforms and support tools, ensuring accurate, efficient documentation and case management
Calm and empathetic under pressure, maintaining professionalism and composure when dealing with challenging customer interactions
Strong team player with the ability to work independently and collaboratively to meet shared goals and resolve issues effectively

Job Responsibility

Drive, empower, and energize a high-performing team of customer service / technical professionals to consistently exceed customer expectations
Pinpoint skills gaps and growth opportunities, crafting tailored development plans to unlock each team member’s full potential
Deliver impactful coaching, regular performance reviews, and purposeful one-to-one meetings to fuel continuous growth and engagement
Champion a collaborative, accountable, and curiosity-driven team culture where learning and innovation thrive
Take charge of day-to-day technical operations, ensuring seamless service delivery aligned with SLAs and top-tier quality standards
Serve as the go-to escalation point for complex customer challenges, offering expert support and clear direction
Track and analyse performance metrics to generate meaningful insights and drive data-informed decision-making for senior leadership
Partner cross-functionally with other teams to streamline operations, boost knowledge sharing, and maximize efficiency
Identify opportunities to enhance team workflows, processes, and customer support tools
Implement best practices and share lessons learned across the team and wider organisation

What we offer

Attractive salary and comprehensive benefits package including 1 day home working
In-depth training and continuous opportunities for professional growth
A positive, collaborative, and supportive team culture

Fulltime

Senior Product Manager - Customer Support

Are you looking for a new challenge? Fancy helping us shape the future of motor ...

Location

Italy , Milan

Salary:

Not provided

Prima

Expiration Date

Until further notice

Requirements

3+ years of experience building software products with tangible impact
Analytical and pragmatic: you break down problems, back up decisions with data, and keep your eye on the outcome
Clear communicator and adaptable: able to convey ideas across disciplines and cultures
fluent in English
Italian and Spanish are a plus
AI expertise: You recognize the potential of AI in transforming Customer Care, particularly through the development of Chat and Voice bots. You bring practical experience in deploying these solutions to drive real impact and efficiency
Tech-savvy: you’ve worked with complex systems and can navigate technical conversations with ease
Customer Care analytics expertise: experience with ticketing data, contact rates, resolution times, and support platforms (preferably Zendesk)

Job Responsibility

Define the product: alongside engineering and business teams, define the detailed roadmap and product specifications for all relevant solutions we will implement to support our customers and the business
Product discovery: work closely with customers, operations, data and other Product Managers to identify pain points and opportunities, validating ideas through research, experiments, and rapid iterations to ensure we build what truly matters
Prioritisation and planning: prioritise and plan the product development efforts with the development teams and your stakeholders
Product delivery: collaborate with a cross-functional agile team to deliver on your plans, organising and taking part in the day-to-day work, and making sure that everyone is working towards the same goals
Stakeholder management: your primary stakeholders will be the Customer Care team, but you will work with many other Prima departments, both locally and in the global organisation

What we offer

Work Your Way:Enjoy full flexibility – work from home, the office or a mix of both. Plus, work from anywhere for up to 30 days a year
Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you
Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support

Fulltime

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