Customer Support Manager Job at Barclays (Greater Manchester)

Job Description

Join us as a Customer Support Manager within our Trade and Working Capital team, where you will build and nurture strong, profitable partnerships with both corporate and SME clients using our Sales Finance Working Capital solutions. Acting as the bridge between the bank's capabilities and our clients' needs, you will deliver proactive relationship management, support clients across their working capital lifecycle, and ensure they receive tailored solutions that create mutual benefit and long‑term success. You will meet clients regularly, develop a deep understanding of their operations and funding requirements, and provide high‑quality support that strengthens customer satisfaction and portfolio performance.

Job Responsibility

Management of client relationships to identify the client's financial goals, challenges, and risk tolerance to support growth, to help identify trends, insights, and areas for improvement to support client needs
Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations
Management of the clients Sales Finance facility and servicing to ensure balance between Credit Risk and returns
Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank
Provision of guidance to clients to support their financial decisions, offering expert product advice to ensure a positive and continuous relationship
Assessment of financial, legal, credit and operational risks associated with client relationships, and implementation of measures to minimise potential losses
Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy

Requirements

Sales Finance or Confidential Invoice Discounting experience
Proven relationship management experience within financial or corporate environments
Willingness and ability to travel to client sites when required

Nice to have

Understanding of financial accounts, including profit and loss statements and balance sheets
Awareness of Global Transaction Banking (GTB) products

What we offer

Access to wellness rooms, gyms and mental health support
A welcoming and inclusive culture
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
On-site cafeterias, fitness centers, and tech-equipped workstations

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Customer Support Manager

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