Customer Support Manager Job at Transact (London)

Customer Support Manager

Our team within IKEA At IKEA, our vision is to create a better everyday life fo...

Location

Australia , Marsden Park

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Incredible people management skills and being able to identify, support and nurture talent to see them grow and develop
A strong ability to inspire the team to prioritise the customer experience through leading by example
An adaptable mindset, being able to reflect and remain agile in a constantly changing retail environment
A highly developed skillset in analysing data, being able to derive insight, identify pain points and create solutions to drive customer satisfaction
Collaborative by nature and can influence and inspire colleagues, internal and external to align to your vision

Job Responsibility

Contribute ideas and insights to the creation and operations implementation of the local customer relations action plan
Execute and follow up a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Build business competence and lead, coach and develop the full team promoting individual growth and securing a high performing team
Implement the global solutions, services and tools that support the daily operations within the customer function
Analyse customer related and financial KPI’s and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers including accountability of the customers and compensations budget
Provide family friendly environment that converts more visitors to happy customers
Ensure a customer friendly, efficient and cost-effective execution of the payment process
Maintain relations with external and internal partners and provide input to the service agreements and contracts with internal/external partners and support co-workers in execution and follow up
Secure operational excellence in daily operations in order to enhance the customers shopping journey
Identify and develop the many talents in the unit and within the department to secure succession planning

What we offer

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Bonus programme (where eligible)

Fulltime

Customer Support Manager

Location

Thailand , Bangkok

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Bachelor's or master's degree in business administration, marketing or related field
Overall, Sales & Marketing experience with customer facing role at least 3 years
Experienced in FMCG industry is preferred
Strong track record of success with prior experience in Key Account Management/Modern Trade/Channel Development
Skilled in developing and implementing customer/channel investment strategy
Experience in Marketing, Trade Marketing is desirable

Job Responsibility

Develops the customer strategic business plan for his/her respective category and customers
Work out a joint customer business plan for his/her respective category and customers
Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan
Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments
Manages customer promotion investment with the customer within budget
Seeking opportunity to Win at point of sales
Net new items/Share of basket, Distribution, Availability, Merchandising Opportunity
Deliver OTIF for innovation and theme
Plan vol. forecast and CPP budget as monthly basis
Provide clear objectives and deliverables for the Customer supervisor / pre-order team

Fulltime

Customer Support Manager

We are currently recruiting an exciting opportunity on our direct client team. Y...

Location

United Kingdom , London

Salary:

33000.00 GBP / Year

Transact

Expiration Date

Until further notice

Requirements

Client facing experience within financial services
Driven by a commitment to provide excellent customer service
Attuned to diverse client needs and capable of adapting approach accordingly
High degree of accuracy and close attention to detail
Understanding of some of the key financial products and wrappers that we work with

Job Responsibility

Answering calls and live chats from clients promptly, providing high quality service
Being alert to fraud attempts and taking care to safeguard client’s investments and data
Identifying and registering vulnerable clients to ensure appropriate level of support and oversight is provided
Being aware of and sensitive to different client’s needs and adapting approach accordingly
Always look for ways to improve service, reduce errors and individual or team efficiency
Managing relationships with direct clients whilst processing their portfolio instructions within agreed timescales

What we offer

Company discretionary bonus
Excellent pension contributions
Attractive staff share scheme
BUPA health insurance
Buying and selling of annual leave
Sponsorship of relevant professional qualifications

Fulltime

Customer Support Manager

As a Customer Support Manager at Campfire, you will be a frontline champion for ...

Location

United States , New York

Salary:

100000.00 - 140000.00 USD / Year

Campfire

Expiration Date

Until further notice

Requirements

3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
Bonus: Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
Strong technical aptitude and ability to quickly learn new software platforms
Comfort troubleshooting accounting data, financial workflows, and system integrations
Bachelor’s degree or equivalent practical experience

Job Responsibility

Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
Manage daily support tickets and customer inquiries across email, chat, and other support channels
Troubleshoot ERP workflows, accounting data issues, and product functionality
Proactively follow up to ensure full issue resolution and high customer satisfaction
Document recurring issues, best practices, and solutions in internal knowledge bases
Build trusted relationships with customers by providing thoughtful, high-quality support
Monitor customer health, sentiment, and recurring issues that could impact retention
Identify trends in support requests and flag risks, product gaps, and improvement opportunities
Partner closely with Customer Success to ensure seamless knowledge transfer
Work with Product and Engineering to report bugs, reproduce issues, and validate fixes

Fulltime

Customer Support Manager

As a Customer Support Manager at Campfire, you will be a frontline champion for ...

Location

United States , San Francisco

Salary:

100000.00 - 140000.00 USD / Year

Campfire

Expiration Date

Until further notice

Requirements

3+ years of experience in accounting, audit, finance, or customer-facing SaaS roles (Support, Implementation, CS, Account Management)
Strong technical aptitude and ability to quickly learn new software platforms
Comfort troubleshooting accounting data, financial workflows, and system integrations
Bachelor’s degree or equivalent practical experience
Customer-first mindset with strong empathy and ownership
Highly organized with excellent attention to detail
Comfortable managing multiple priorities in a fast-paced environment
Clear, thoughtful communicator with strong written and verbal skills
Growth mindset with interest in mentoring and future leadership development

Job Responsibility

Own and resolve complex technical and accounting-related support cases with speed, accuracy, and empathy
Manage daily support tickets and customer inquiries across email, chat, and other support channels
Troubleshoot ERP workflows, accounting data issues, and product functionality
Proactively follow up to ensure full issue resolution and high customer satisfaction
Document recurring issues, best practices, and solutions in internal knowledge bases
Build trusted relationships with customers by providing thoughtful, high-quality support
Monitor customer health, sentiment, and recurring issues that could impact retention
Identify trends in support requests and flag risks, product gaps, and improvement opportunities
Partner closely with Customer Success to ensure seamless knowledge transfer
Work with Product and Engineering to report bugs, reproduce issues, and validate fixes

What we offer

Offers Equity

Fulltime

Customer Support Manager

Rogo is seeking our first Customer Support Manager to be a key player on our fas...

Location

United States , New York City

Salary:

Not provided

Rogo

Expiration Date

Until further notice

Requirements

3+ years of experience in customer support or user operations within a B2B SaaS or technology environment
1+ years of experience in a team lead or mentorship role within a fast-paced, high-volume support team
Highly ambitious, with a desire to be an early hire at a fast growing company, with the opportunity to build out and influence a future team
Proven ability to drive team performance through hands-on coaching, clear communication, and leading by example
Exceptional organizational and prioritization skills
thrives on creating structure and clarity
Demonstrated experience improving support processes for greater efficiency and quality
Analytical mindset with experience using data to inform operational decisions
A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence

Job Responsibility

Handle advanced customer escalations and manage day-to-day support queues, ensuring timely resolution of issues and adherence to SLAs
Contribute to operational efficiency and scalability by identifying and helping implement process optimizations and automation
Partner cross-functionally with Product, Engineering, and Go-to-Market teams to triage issues and advocate for client-impacting improvements
Analyze key support metrics and trends to identify performance gaps, client pain points, and opportunities for process improvement
Refine and document standard operating procedures (SOPs) to ensure global consistency and operational readiness
Assist in the hiring, onboarding and development of future new team members to support future growth

Fulltime

Customer Support Manager

An exciting opportunity has opened for an experienced Customer Support Manager t...

Location

India , Delhi

Salary:

Not provided

Whitecollars

Expiration Date

Until further notice

Requirements

Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors
Demonstrated success in improving support processes and elevating customer satisfaction
Strong proficiency in CRM systems and support tools
Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders
A collaborative approach and proven ability to work cross-functionally
Analytical mindset with confidence in using data to drive decisions and improvements

Job Responsibility

Team Leadership: Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment
Support Strategy: Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals
Process Improvement: Support processes will be assessed and refined for maximum efficiency and impact
Issue Resolution: Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service
Cross-Department Collaboration: Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services
Customer Feedback & Reporting: Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes

Customer Support Manager

Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experie...

Location

Argentina , Buenos Aires

Salary:

Not provided

Whitecollars

Expiration Date

Until further notice

Requirements

Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors
Demonstrated success in improving support processes and elevating customer satisfaction
Strong proficiency in CRM systems and support tools
Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders
A collaborative approach and proven ability to work cross-functionally
Analytical mindset with confidence in using data to drive decisions and improvements

Job Responsibility

Team Leadership: Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment
Support Strategy: Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals
Process Improvement: Support processes will be assessed and refined for maximum efficiency and impact
Issue Resolution: Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service
Cross-Department Collaboration: Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services
Customer Feedback & Reporting: Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes

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