Customer Support Manager Jobs

New

Senior Manager, Customer Support

Lead our Customer Support department with the goal of driving successful outcome...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

5+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment
Expertise in customer service operations, processes, and infrastructure in support
Experience in addressing customer needs by leveraging AI tools
Ability to gain deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction
Experience successfully recruiting, building, training, and promoting world class teammates
Excellent collaboration skills and team focus
Clear understanding of core drivers of Customer Success
Candidates must be local to Houston

Job Responsibility

Maintain best in class SLA’s for customer support communication channels, including phone, chat, and email
Establish quarterly strategy and corresponding KPIs, prioritize work and monitor team performance
Drive operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score) and with less resources
Manage critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships
Gather results, analysis, quality control metrics, client feedback, questions, audit results and other forms of output in order to monitor, manage and implement additional training and support services as required to ensure the highest quality of services to the customer
Work collaboratively with internal stakeholders such as product, sales, and other departments along with external partners to build customer success programs for new product offerings
Partner cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget
Lead collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved

What we offer

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness

Fulltime

New

Manager, Customer Support

As a Manager of Customer Support, you’ll be a vital leader within the Customer S...

Location

United States , Oakland

Salary:

123000.00 - 156000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a customer support leadership or people management role
Experience in defining and driving customer support metrics, with a focus on improving key operational targets like response times
Ability to partner with customers to understand requirements and develop proactive support strategies
Experience working effectively with Sales and Customer Success organizations to ensure a streamlined and exceptional customer experience
Strong collaborator, especially when developing new processes or implementing new support tools and technologies
Strong leadership skills, including being engaging, motivating, customer-centric, and self-aware
Excellent written and spoken communication skills, coupled with strong critical thinking and problem-solving abilities
Authorized to work in the United States without restrictions

Job Responsibility

Lead and manage a team of Customer Support Specialists providing real-time support to Everlaw clients via phone and email
Oversee the day-to-day operations of the team, including managing queue schedules and ensuring adequate coverage for timely customer responses
Conduct routine one-on-ones with direct reports and hold quarterly development meetings to set goals and build career pathways
Develop strong client relationships to understand support needs and ensure the team's structure and delivery align with customer requirements
Identify, track, and meet key client experience metrics, such as first response time, requester wait time, and customer satisfaction (CSAT) scores
Review and act on customer feedback gathered from CSAT surveys
Collaborate with Customer Experience Operations to design and implement enhanced processes for an industry-leading customer experience
Partner with clients, Sales, and Customer Success as needed to effectively drive the resolution of client escalations
Cultivate a strong working relationship with the Engineering and Product teams to influence and drive product improvements based on support insights

What we offer

Medical, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave
Approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
401(k) retirement plan with company matching
Equity program

Fulltime

Customer Support Manager

We’re looking for a hands-on Customer Support Manager with a growth mindset and ...

Location

Australia , Melbourne

Salary:

Not provided

Blinq Technologies

Expiration Date

Until further notice

Requirements

4 - 5 years’ experience in customer support roles, ideally within Tech or SaaS environments
1-2 years’ experience leading support teams, including people management, coaching and performance
Exceptional communication skills (verbal and written), with the ability to explain complex concepts clearly to both customers and internal teams
Empathetic leadership style, with a focus on coaching, psychological safety and building a high-performing, engaged team
Strong understanding of Incident and Escalation Management, and advanced troubleshooting skills
Hands-on experience with support tools such as Zendesk (we currently use Zendesk)

Job Responsibility

Lead day-to-day support operations, staying hands-on with queues and complex cases while ensuring SLAs, quality standards, and team targets are consistently met
Mentor and develop the team through regular 1:1s, clear feedback, coaching, and removing blockers to support high performance and growth
Own and optimise support processes, including building playbooks, SOPs, and knowledge base content that enable consistency, quality, and scale
Drive continuous improvement by identifying gaps in the support workflow, refining the ticket lifecycle, and implementing operational enhancements
Collaborate closely with Product, Engineering, Sales, and Marketing to solve customer issues, share insights, and influence product and roadmap decisions
Introduce automation and AI solutions (e.g., chatbots, workflows) in partnership with Product & Engineering to increase efficiency and elevate the customer experience

What we offer

Equity & ownership
Competitive salary & growth path
Generous paid time off: At least 20 days fully disconnect each year, with a flexible policy beyond that
Parental leave that grows with you: 12 to 26 weeks full pay, based on tenure
Free food: Enjoy daily breakfast and lunch at some of our offices, plus an always-stocked snack bar

Fulltime

Customer Support Manager

The role entails overseeing customer service operations, ensuring customer satis...

Location

United States , Upper Chichester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a Customer Support Manager role for a minimum of 3 years
Proficiency in Account Reconciliation, Accounts Payable (AP), and Accounts Receivable (AR)
Ability to process invoices efficiently
Proficiency in Microsoft Excel
Experience with Oracle and QuickBooks
Familiarity with SAP and Salesforce Configuration
Exceptional customer service skills
Proven track record in sales
Excellent communication and leadership skills
Ability to work in a fast-paced environment

Job Responsibility

Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction
Train new team members on our customer service policies and best practices
Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints
Regularly review customer interactions for quality assurance and identify areas for improvement
Keep the team updated on changes to company products and services
Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals
Identify and recommend improvements to our customer service procedures to senior management
Support both internal and external customers as needed
Ensure all customer inquiries and issues are resolved promptly and professionally
Monitor team performance and conduct regular quality control to minimize errors

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Competitive compensation

Fulltime

Customer Support Admin / Account Manager

Are you a natural communicator with a knack for solving problems and a passion f...

Location

United Kingdom , Burgess Hill

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication and problem-solving skills
Ability to multitask and thrive in a fast-paced environment
Previous experience in a customer-facing or logistics admin role
Confident with MS Office tools (Excel, Word, PowerPoint)
A sharp eye for detail and a proactive, can-do attitude

Job Responsibility

Managing and processing customer orders via internal systems and online portals
Coordinating with global teams across warehouse, sales, and quality departments to ensure seamless order fulfilment
Investigating and resolving customer claims and returns with efficiency and care
Keeping a close eye on urgent and complex orders to ensure timely delivery
Assisting demand planning teams with forecasting and order trends
Building strong relationships and keeping clients informed every step of the way

What we offer

Be part of a collaborative, international team
Enjoy the flexibility of hybrid working
Work in a supportive environment where your ideas and contributions matter
Onsite parking makes commuting so much easier
Real opportunity to go permanent and grow your career

Fulltime

New

Customer Support Technical Operations Manager

We’re looking for a Technical Operations Manager to build and lead the team behi...

Location

United States; Canada , San Francisco; New York; Portland; Remote

Salary:

168900.00 - 211100.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

7+ years of experience in a technical operations, systems, or tooling engineering role (or adjacent)
5+ years of hands-on people management (ideally leading technical roles/teams)
Deep expertise with Zendesk configuration and administration
Strong technical literacy (APIs, integrations, cloud services, data pipelines, internal tooling)
Demonstrated experience managing sprints, backlogs, and coordinating cross-team delivery
Experience with incident management, root cause analysis, and reliability engineering concepts
Excellent communication skills, able to translate technical complexity to non-technical audiences
Vendor / third-party management experience
Strong problem-solving mindset, bias for action, and proven track record of scaling systems and teams
Brings fresh, creative thinking to complex operational challenges

Job Responsibility

Lead and grow the Technical Ops team
own the domain from intraday management to long term planning
Define and maintain actionable metrics, dashboards, and SLAs to drive performance and accountability
Architect, configure, and manage the lifecycle of core systems (e.g. Zendesk, internal tools), including change control, QA, and rollback strategies
Stay ahead of industry trends to evolve tooling and operational processes - continuously seek improvements in efficiency and scale
Detect and remediate system weaknesses and single points of failure
lead incident response, post-mortems, and escalation practices
Oversee sprint planning and execution for Ops initiatives & tasks
manage the backlog, dependencies, prioritization, and cross-functional coordination
Ensure documentation, runbooks, and internal processes are up to date

What we offer

base salary
equity (stock options)
benefits

Fulltime

Account Support Manager

Account Support Manager role at Hewlett Packard Enterprise, providing expertise ...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 3-5 years working experience in related fields desired
Basic knowledge of company products and services offerings
Communicate effectively to technical level and first-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative based on clearly defined procedures
Conceptual understanding of IT environments

Job Responsibility

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve routine in-scope technical incidents independently
Work with team members to resolve more complex incidents
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Participate in Customer Expectation management as part of escalation process
Build relationship with management in assigned accounts
Sets expectations with customers based on defined parameters

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

New

Manager, Customer Care

The Customer Care Manager leads the Americas-based side of GoFundMe’s global Car...

Location

United States , Chicago

Salary:

96000.00 - 144000.00 USD / Year

GoFundMe

Expiration Date

Until further notice

Requirements

Mission-driven: deep empathy for customers and a passion for helping people
Leader of leaders: ability to manage, empower, and develop managers
Customer-first advocate: apply a customer-centric mindset in decision making
Operational excellence mindset: obsessed with continuous improvement, scaling processes, and creating clarity
Data-driven & analytical: comfortable utilizing data insights and driving metric results
High emotional intelligence: empathetic leader who models calm decision-making and builds trust
Skilled communicator: effective communicator with ability to influence and adapt style
Resilient & adaptable: comfortable navigating ambiguity, rapid change, and high-growth environments
Collaborative & inclusive: skilled at building cross-functional partnerships
6+ years in customer support or customer operations

Job Responsibility

Lead the day-to-day regional operations, independently making judgment calls, & strategic decisions
Co-own & strategically drive Care’s performance metric outcomes
Demonstrate extreme ownership in curating weekly & monthly KPI assessments
Constantly challenge the status quo, seeking continuous improvement in workflows, processes, & tooling
Act as a regional escalation point for high-risk or sensitive customer issues
Own recruiting efforts, alongside cross-functional partners, as it relates to region
Spearhead recurring team meetings & communications
Partner with global head to help inform Care’s global vision & strategy
Help to bring Care’s vision to life in the day-to-day
Own creation of a region-based strategy & execution for Care

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs

Fulltime

Customer Support Manager

Transact

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 13, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Support Manager

Senior Manager, Customer Support

Manager, Customer Support

Customer Support Manager

Customer Support Manager

Customer Support Admin / Account Manager

Customer Support Technical Operations Manager

Account Support Manager

Manager, Customer Care

Customer Support Manager

Transact

Location:United Kingdom, London

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 13, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Support Manager

Senior Manager, Customer Support

Manager, Customer Support

Customer Support Manager

Customer Support Manager

Customer Support Admin / Account Manager

Customer Support Technical Operations Manager

Account Support Manager

Manager, Customer Care

Location:
United Kingdom, London

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 13, 2025