Customer Support Manager PureBallast

You will lead a competent and diverse team, supporting our customers and sales colleagues throughout the entire customer journey. From assisting shipyards and ship owners during the design phase, guiding them through the purchase and installation of the PureBallast system, to providing operational support and ensuring optimal performance throughout the vessel’s lifetime, your leadership will be key. As the new manager, you are expected to develop a compelling team vision, embrace change, and dynamically lead your team into new areas that actively support sales and new business approaches. Your leadership will inspire the team to embrace new opportunities and drive growth with energy and adaptability. The team is part of the PureBallast Global Sales and Customer Support organization and plays an integral role within the broader PureBallast team. You are passionate about delivering an outstanding customer experience and have the ability to inspire your team to do the same. Driven by customer feedback, you will support our sales team and proactively strengthen customer satisfaction and loyalty through your initiatives. Claim handling and process improvements are also under your responsibility, as they are essential for creating a positive customer experience. You will interact directly with customers worldwide, as well as with Alfa Laval Sales Companies and PureBallast functions, including our factory in Qingdao and the research and development team in Stockholm. You will lead a team of approximately 10 direct reports based in Asia and report to the Head of Global Sales & Customer Support.