CrawlJobs Logo
Morson Talent Logo Morson Talent · Office Administration

Customer Support Management Professional

United Kingdom, Yeovil · Job Posted January 16, 2026
Apply Position
Job Link Share

Job Description

Morson Talent are currently recruiting for a Customer Support Management Professional to work on behalf of one of our prestigious clients based in Yeovil. This is a 6-month contract role, with the possibility of extension. You will report directly to the Senior Project Manager for Transformation Projects, working out of our clients’ Yeovil site. In this role, you will have a significant impact on leadership and team management, customer satisfaction, operational excellence, cross-functional collaboration, and business growth. At our clients’, people leaders play a critical role in developing and supporting employees to help them perform at their best and drive change across the organisation. You will help build a strong, diverse team by recruiting talent, identifying and developing successors, driving retention and engagement, and fostering an inclusive culture.

Job Responsibility

  • Ensure exceptional service delivery and high levels of customer satisfaction
  • Develop and implement strategies to improve customer support processes and procedures
  • Collaborate with cross-functional teams to drive continuous improvement and enhance the customer experience

Requirements

  • Proven experience in customer support management or a similar role
  • Strong leadership and people management skills
  • Mastery of knowledge in a specific area, or a senior leadership position with a thorough understanding of multiple workstreams
  • Experience implementing customer support technologies and tools

Nice to have

  • Strong problem-solving and decision-making abilities
  • Ability to thrive in a fast-paced, dynamic environment
Morson Talent - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Support Management Professional

8 matching positions

Technical Customer Support Professional

The TechOps Engineer plays a crucial role in the successful implementation and d...
Location
Location
India , Chennai
Salary
Salary:
Not provided
trimble.com Logo
Trimble Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge and hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or other similar providers
  • Proficiency in cloud services like compute, storage, networking, databases, and security
  • Understanding of cloud deployment models, such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS)
  • Proficient in system administration tasks, including server provisioning, configuration management, and troubleshooting
  • Knowledge of networking concepts such as IP addressing, subnets, routing, load balancing, and firewalls in cloud environments
  • Familiarity with virtualization technologies like VMWare, Hyper-V, or KVM
  • Fundamentals of Business Accounting
  • Analyze various financial statements and checking accuracy
  • Invoice processing in accounts payable and receivable
  • Basics of Payroll Management
Job Responsibility
Job Responsibility
  • Collaborate with cross functional Teams and stakeholders to plan deployment activities
  • Develop deployment strategies, timelines, and resource requirements
  • Coordinate with different teams to ensure smooth execution of deployment plans
  • Understand the technical aspects of the deployed systems or software
  • Provide guidance and support to teams involved in the deployment process
  • Identify technical challenges or risks and propose solutions or workarounds
  • Assist end-users in understanding and utilizing the deployed systems or software
  • Provide training sessions to familiarize users with new functionalities as required
  • Address user queries, troubleshoot issues, and provide timely resolutions
  • Create and maintain deployment documentation including procedures, user guides, and troubleshooting resources
  • Fulltime
Read More
Arrow Right

Technical Customer Support Professional

The TechOps Engineer plays a crucial role in the successful implementation and d...
Location
Location
India , Chennai
Salary
Salary:
Not provided
trimble.com Logo
Trimble Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge and hands-on experience with cloud platforms such as Amazon Web Services (AWS), Microsoft Azure, or other similar providers
  • Proficiency in cloud services like compute, storage, networking, databases, and security
  • Understanding of cloud deployment models, such as Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS)
  • Proficient in system administration tasks, including server provisioning, configuration management, and troubleshooting
  • Knowledge of networking concepts such as IP addressing, subnets, routing, load balancing, and firewalls in cloud environments
  • Familiarity with virtualization technologies like VMWare, Hyper-V, or KVM
  • Fundamentals of Business Accounting
  • Analyse various financial statements and checking accuracy
  • Invoice processing in accounts payable and receivable
  • Basics of Payroll Management
Job Responsibility
Job Responsibility
  • Deployment Planning and Coordination: Collaborate with cross functional Teams and stakeholders to plan deployment activities
  • Develop deployment strategies, timelines, and resource requirements
  • Coordinate with different teams to ensure smooth execution of deployment plans
  • Technical Expertise: Understand the technical aspects of the deployed systems or software
  • Provide guidance and support to teams involved in the deployment process
  • Identify technical challenges or risks and propose solutions or workarounds
  • User Support and Training: Assist end-users in understanding and utilizing the deployed systems or software
  • Provide training sessions to familiarize users with new functionalities as required
  • Address user queries, troubleshoot issues, and provide timely resolutions
  • Create and maintain deployment documentation including procedures, user guides, and troubleshooting resources
  • Fulltime
Read More
Arrow Right

Technical Customer Support Professional 2 (Photogrammetry)

The Technical Customer Support role is crucial for providing high-level technica...
Location
Location
India , Chennai
Salary
Salary:
Not provided
trimble.com Logo
Trimble Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Geomatics, Civil Engineering, GIS, or a relevant technical field
  • Exceptional troubleshooting skills regarding spatial data and 3D modeling
  • Ability to work in different shifts, including night shifts, to support global regions
  • Proven experience or willingness to upskill in providing technical support for complex computer systems or photogrammetry software (e.g., Trimble Business Center, UASMaster, Applanix, Pix4D)
  • Practical experience or willingness to upskill domain knowledge in civil construction and earthworks
  • Product Knowledge: In-depth understanding of GIS, photogrammetry principles, including bundle block adjustment, orthomosaic generation, and point cloud densification
  • Manual Data Processing and Correction: Ability to take over and manually re-process jobs that fail the initial cloud automation
  • Point Cloud Cleanup and Editing: Proficiency in manually manipulating point clouds
  • Data Preparation and Quality Assurance (QA): Skills in data preparation and providing QA services
  • Expertise in Desktop Surveying Software: Proficiency in advanced desktop software like Trimble Business Center (TBC) or UASMaster
Job Responsibility
Job Responsibility
  • Provide high-level technical assistance to end-users, field engineers, and technicians specifically dealing with UAV photogrammetry and mapping workflows
  • Diagnose, troubleshoot, and debug complex processing errors in sophisticated cloud and desktop-based photogrammetry software
  • Address issues where primary product support has not resolved software problems, particularly regarding spatial inaccuracies, alignment failures, and coordinate system mismatches
  • Contribute to product improvement by reporting design and reliability issues related to the photogrammetry engine and user interface
  • Serve as a vital liaison between dealers, customers, and Trimble
  • Problem Analysis and Reporting: Identify root causes of systematic errors in mission data and report bugs to the engineering teams
  • Customer Installation and Training: Assist customers in setting up workflows for RTK/PPK data integration and Ground Control Point (GCP) management
  • Documentation and Knowledge Sharing: Create FAQs and troubleshooting guides focused on best practices for mission correction
  • Advanced Technical Support: Resolve complex photogrammetry processing failures, including 'doming' effects, holes in meshes, and stitching errors
  • Fulltime
Read More
Arrow Right

Technical Customer Support Professional

The Support Analyst is the first point of contact for users of Trimble products ...
Location
Location
India , Chennai
Salary
Salary:
Not provided
trimble.com Logo
Trimble Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum requirement of Associate Degree or BA / BS in Computer related fields, or equivalent technical support experience
  • One to three years’ experience in technical support or customer service with an emphasis on networking, database and or desktop support
  • Experience with Microsoft Word and Excel and Google Suite of products
  • Experience using Salesforce.com is desired
  • Excellent communication skills (verbal and written communication)
  • Self-motivated, with a proven ability to learn quickly, multi-task and work well as part of a team
  • Excellent organizational, time management and follow up skills
Job Responsibility
Job Responsibility
  • Receive client inquiries via phone, chat, systems or email and follow defined processes for managing support cases through resolution, within agreed SLA timescales
  • Manage support cases through effective troubleshooting and escalation as necessary in order to meet or exceed client expectations
  • Professional and proactive communication
  • Maintain regular client communication through case resolution
  • Develop and build expert knowledge on Trimble UFS products, tools and solutions including known limitations and workarounds that can be effectively utilized to solve reported problems
  • Adhere to support tracking/classifying and service-level enforcement processes
  • Coordinate on-site service with Field Technicians and customers via email and/or phone calls and ensure timely scheduling for satisfactory delivery of service
  • Receive phone calls from Installers onsite and provide remote troubleshooting to assist the Installer with successful install or service
  • Partner with the different groups (Operations, Field Service, and engineering and product management) to resolve customer issues
  • Function with a high level of customer centricity and act as an advocate for the customer
  • Fulltime
Read More
Arrow Right

Head of Quality Management – Customer Support

The AKG Group has been a specialist in the field of heat transfer since 1919. Wi...
Location
Location
Germany , Hofgeismar
Salary
Salary:
Not provided
akg-turkey.com Logo
AKG Termoteknik Sistemler
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in engineering (mechanical engineering, automotive engineering, or similar) and professional experience in an industrial company
  • Practical experience in complaint management
  • sound knowledge of quality standards and product liability desirable
  • Experience in legal assessment of cases and in project management desirable
  • Strong communication skills and experience dealing with internal and external customers
  • Social and facilitation skills, team spirit
  • Good command of English, both written and spoken
  • Knowledge of SAP (R/3, later S/4HANA)
Job Responsibility
Job Responsibility
  • Handling customer complaints across all product areas of the corporate group
  • Leading and developing a team of five employees in Quality Management – Complaint Management
  • Understanding and analyzing design and manufacturing processes to identify root causes of field failures and damages
  • Technical responsibility for analyses related to complaints
  • Developing solution strategies
  • Preparing, analyzing, and evaluating data and facts
  • creating complaint reports
  • Assessing the legal implications of complaint cases in close coordination with the Legal Department
  • Developing proposals for corrective and preventive actions, as well as implementing and monitoring these measures
  • Project management of complex complaint cases with strategic importance (national / international)
What we offer
What we offer
  • Long-term prospects
  • Team spirit that connects
  • Technology that inspires
  • Career growth on site
  • Stability with purpose
  • Local impact, global reach
  • Fulltime
Read More
Arrow Right

Technical Support Engineer - Azure Subscription Management Support

Within CE&S, the Customer Service & Support (CSS) organization builds trust and ...
Location
Location
Japan , Tokyo
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Above 3 years of support or equivalent experience including a customer facing or customer support roles OR at least 5 years work experience in the IT industry
  • Understanding of cloud vs. on premise computing. Familiarity with fundamentals of cloud computing.
  • General IT Knowledge, Familiar with Microsoft Excel.
  • Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions) is a plus.
  • Understanding of the Azure, AWS, or other cloud services is a plus, (such as any certificate of Azure and AWS)
  • Strong communications skills
  • Effective, polished interaction with customer to gather information quickly
  • perform effective troubleshooting, communicate next steps and status, and drive to resolution
  • Demonstrable troubleshooting skills
  • Cross-team collaboration
Job Responsibility
Job Responsibility
  • Review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
  • Participate in communities with peer delivery roles.
  • Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
  • Identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements
  • Fulltime
Read More
Arrow Right
New

Procurement & Project Management Support Intern

To enhance its team, Artemest is looking for a clear-thinking, organized and ent...
Location
Location
Italy , Milan
Salary
Salary:
600.00 EUR / Month
artemest.com Logo
artemest
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree in Economics and Arts, Business Administration, Project management
  • Previous working experience is considered a plus
  • Passion for art & crafts
  • Excellent knowledge of MS Office (especially Excel)
  • Italian native, professional proficiency in English
  • Attention to details, flexibility and entrepreneurial attitude
  • Highly organized with the ability to plan and prioritize
  • Ability to work efficiently in a dynamic environment
  • Negotiation skills
Job Responsibility
Job Responsibility
  • Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
  • Activate procurement processes when orders are validated
  • Provide excellent customer support (in English) through emails and calls
  • Understand customers’ requests and use problem solving skills to meet their expectations
  • Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
  • Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
  • Collaborate and liaise with our internal teams (Customer Care, Logistics, Marketplace, Administration, Order Management)
  • Suggest retention initiatives and contribute to improve customer loyalty
  • Continuously evaluate internal customer care processes and propose business development initiatives
  • Support the Trade & Design team with the development of long-lasting relationships with B2B clients, serving as the primary point of contact for order management
What we offer
What we offer
  • Positive workplace
  • Entrepreneurial mentality
  • Innovative and tech-oriented environment
  • Fulltime
Read More
Arrow Right
New

Customer Support Assistant

Property Searches Scotland (PSS) is a market-leading provider of property search...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
24788.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous customer service experience, ideally in an office or administrative environment
  • Comfortable using Microsoft Office applications
  • experience with CRM or case management systems is beneficial (full training on systems will be provided).
  • A confident communicator with a positive, professional telephone manner.
  • Highly organised and able to manage a varied workload in a fast-paced environment.
  • Detail-oriented, with a high degree of accuracy when processing information and handling customer data.
  • A team player who thrives on shared goals and supporting colleagues.
  • Adaptable and resilient, able to handle peaks and troughs in workload, particularly during busy month-end periods.
  • Motivated to learn new systems and develop within the role.
Job Responsibility
Job Responsibility
  • Act as the first point of contact for client queries via phone and email, delivering a friendly and professional customer experience.
  • Process customer orders received through email and our online ordering portal, recording and managing them within our in-house system, Atomic.
  • Monitor and manage a shared inbox, prioritising urgent and high-priority requests in line with agreed SLAs.
  • Support clients who experience issues placing orders, including guiding them through the portal or placing orders on their behalf.
  • Handle a wide range of queries, from missing information and report amendments to council or roads enquiries, escalating to PEC or Titles teams where required.
  • Answer incoming calls, resolving issues efficiently or directing queries to the appropriate internal teams.
  • Assist during peak periods, particularly at month-end when transaction volumes increase, ensuring urgent cases are prioritised appropriately.
  • Contribute to shared team goals, including maintaining inbox clearance and turnaround times.
What we offer
What we offer
  • Competitive salary with participation in an annual bonus scheme.
  • Full benefits package including 25 days holiday (rising with service), private healthcare, pension, and life assurance.
  • Flexible benefits scheme covering financial, wellness, legal, and medical support.
  • Reward and recognition platform with a wide range of perks.
  • Hybrid working - initial office-based training (typically the first week or two), followed by a blend of home and office working,
  • Opportunities for career progression within a growing and successful business.
  • Supportive, knowledgeable, and award-winning team environment.
  • The opportunity to be part of a team that takes real pride in its achievements.
  • Fulltime
Read More
Arrow Right