Customer Support Lead

AutoRABIT is looking for an customer support lead, with experience in supporting development processes and tools who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills. The customer Support Lead for the Support Services must be a highly focused person who will ensure a top-quality results-oriented and highly successful operations team. Must be results driven and able to take on high targets and keep the team motivated to achieve the goal. This is a role consisting of the four major responsibilities of: End to end Service Delivery, Process Improvement, Client relationships & Team Management. Note: - This role is to handle Production incidents analysis and perform root cause analysis. This is a high availability role involving 24X7 on call support.