CrawlJobs Logo

Customer Support Lead/Manager – CAFM/IWMS Software

sierratec.com Logo

SIERRA ODC Private Limited

Location Icon

Location:
India , Coimbatore

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Customer Support Lead/Manager will be responsible for overseeing the customer support function for our CAFM/IWMS software product. This role involves managing a team of support engineers, ensuring customer satisfaction, resolving technical issues, and maintaining high standards of service. In addition, the Customer Support Lead/Manager will handle the Client Demo Life Cycle, ensuring smooth and impactful demonstrations of the product to potential clients. The ideal candidate will have strong technical skills, excellent leadership capabilities, and a customer-first mindset.

Job Responsibility:

  • Develop and implement customer support strategies to enhance service quality and customer satisfaction
  • Establish metrics and KPIs for measuring team performance and service efficiency
  • Drive continuous improvement in processes and workflows to optimize customer support
  • Lead, mentor, and manage a team of support engineers to deliver world-class customer support
  • Monitor team performance, provide regular feedback, and ensure adherence to SLAs and customer satisfaction targets
  • Facilitate training and development programs for the team to enhance product knowledge and soft skills
  • Ensure timely resolution of customer queries, issues, and escalations via phone, email, or ticketing system
  • Act as a point of escalation for complex or high-priority cases
  • Collaborate with other departments (e.g., Product Development, Sales, and Quality Assurance) to solve technical issues and improve product functionality
  • Build and maintain strong relationships with key customers
  • Regularly gather feedback and insights from customers to identify trends, challenges, and areas of improvement
  • Ensure proactive communication with customers about new features, updates, or known issues
  • Develop a deep understanding of the CAFM/IWMS software to troubleshoot and resolve complex issues
  • Work with the product development team to replicate and diagnose software bugs
  • Provide input for product improvements based on customer feedback
  • Prepare regular reports on customer support performance, including response times, resolution rates, and customer satisfaction levels
  • Analyze customer support data to identify trends and root causes of recurring issues
  • Liaise with the product and development teams to ensure alignment between customer feedback and product updates
  • Support the sales and marketing teams in customer retention efforts by providing insights on customer experiences
  • Own and manage the end-to-end Client Demo Life Cycle, ensuring effective demonstrations of the eFACiLiTY software to potential clients
  • Collaborate with the sales and product teams to understand client needs and customize demos accordingly
  • Collect feedback from demos to refine product presentations and improve the demo process
  • Track demo success rates and client engagement post-demo to evaluate effectiveness

Requirements:

  • Bachelor’s degree in Computer Science, IT, or related field
  • 7-12 years of experience in customer support, with at least 3-5 years in a leadership role
  • Experience supporting enterprise software solutions, preferably CAFM/IWMS or similar software products
  • Strong technical background with the ability to troubleshoot software and network issues
  • Excellent leadership, communication, and interpersonal skills
  • Ability to manage and motivate a team in a fast-paced environment
  • Strong problem-solving skills with a focus on delivering solutions
  • Experience working with CRM/ticketing systems and support analytics tools
  • Ability to handle pressure and manage critical issues with a calm demeanor

Nice to have:

  • Prior experience in supporting CAFM/IWMS or facility management software solutions
  • Knowledge of ITIL practices or relevant certification
  • Experience in handling customers from various geographies and industries
  • Experience in conducting product demos or handling the client demo process
What we offer:
  • Competitive salary and performance-based incentives
  • Opportunity to work in a dynamic and growing industry
  • Flexible work environment (Remote/Hybrid options available)
  • Professional development opportunities and training

Additional Information:

Job Posted:
March 05, 2026

Work Type:
Remote work
Icon
SIERRA ODC Private Limited - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Lead/Manager – CAFM/IWMS Software

New

Primary Supply Teacher

Primary Supply Teacher | Flexible Opportunities in Horley "Inspire a passion fo...
Location
Location
United Kingdom , Horley
Salary
Salary:
120.00 - 160.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
August 08, 2026
Flip Icon
Requirements
Requirements
  • A relevant degree and teaching qualification (e.g., PGCE)
  • Qualified Teacher Status (QTS) is desirable (NQTs/ECTs are warmly welcomed)
  • Essential experience teaching within a UK primary school setting
  • An in-date Enhanced DBS check (on the Update Service) with no reprimands
  • A strong commitment to pupil progress and a positive, can-do attitude
Job Responsibility
Job Responsibility
  • Lead pre-planned lessons with energy and clarity
  • Adapt teaching methods to cater to the varying needs and abilities of students
  • Work effectively with Teaching Assistants to maximize classroom support
  • Think on your feet and remain proactive if work hasn't been set or needs adjusting
  • Provide clear and concise marking to ensure students understand their progress
  • Manage classroom behaviour effectively to maintain a safe, positive learning atmosphere
What we offer
What we offer
  • Competitive Pay: Enjoy an excellent daily rate of pay
  • Flexibility: Work on an ad-hoc basis that fits your schedule
  • Impact: Influence and inspire the next generation of learners
  • Career Growth: Access professional development and diverse school environments
  • Dedicated Support: Receive ongoing guidance from your own specialist consultant
  • Referral Bonus
  • PAYE
Read More
Arrow Right
New

Primary Supply Teacher

Are you looking for a teaching role that offers variety, autonomy, and a better ...
Location
Location
United Kingdom , Horley
Salary
Salary:
120.00 - 160.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
August 08, 2026
Flip Icon
Requirements
Requirements
  • Relevant degree and teaching qualification (e.g., PGCE)
  • Qualified Teacher Status (QTS) is desirable (NQTs/ECTs are warmly welcomed)
  • Essential experience teaching within a UK primary school setting
  • An in-date Enhanced DBS check (on the Update Service) with no reprimands
  • A strong commitment to pupil progress and a positive, "can-do" attitude
Job Responsibility
Job Responsibility
  • Lead pre-planned lessons with energy and clarity
  • Adapt teaching methods to cater to the varying needs and abilities of students
  • Work effectively with Teaching Assistants to maximize classroom support
  • Think on your feet and remain proactive if work hasn't been set or needs adjusting
  • Provide clear and concise marking to ensure students understand their progress
  • Manage classroom behaviour effectively to maintain a safe, positive learning atmosphere
What we offer
What we offer
  • Competitive Pay: Enjoy an excellent daily rate of pay
  • Flexibility: Work on an ad-hoc basis that fits your schedule
  • Impact: Influence and inspire the next generation of learners
  • Career Growth: Access professional development and diverse school environments
  • Dedicated Support: Receive ongoing guidance from your own specialist consultant
  • PAYE
  • Referral Bonus
  • training and education
  • Safeguarding & Prevent
  • Parttime
Read More
Arrow Right
New

Supply Teacher

Are you looking for a teaching role that offers variety, autonomy, and a better ...
Location
Location
United Kingdom , Horley
Salary
Salary:
120.00 - 160.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
August 08, 2026
Flip Icon
Requirements
Requirements
  • A relevant degree and teaching qualification (e.g., PGCE)
  • Qualified Teacher Status (QTS) is desirable (NQTs/ECTs are warmly welcomed)
  • Essential experience teaching within a UK primary school setting
  • An in-date Enhanced DBS check (on the Update Service) with no reprimands
  • A strong commitment to pupil progress and a positive, 'can-do' attitude
Job Responsibility
Job Responsibility
  • Effective Delivery: Lead pre-planned lessons with energy and clarity
  • Inclusion: Adapt teaching methods to cater to the varying needs and abilities of students
  • Collaboration: Work effectively with Teaching Assistants to maximize classroom support
  • Resourcefulness: Think on your feet and remain proactive if work hasn't been set or needs adjusting
  • Feedback: Provide clear and concise marking to ensure students understand their progress
  • Environment: Manage classroom behaviour effectively to maintain a safe, positive learning atmosphere
What we offer
What we offer
  • Competitive Pay: Enjoy an excellent daily rate of pay
  • Flexibility: Work on an ad-hoc basis that fits your schedule
  • Impact: Influence and inspire the next generation of learners
  • Career Growth: Access professional development and diverse school environments
  • Dedicated Support: Receive ongoing guidance from your own specialist consultant
  • Referral Bonus
  • Training and education
  • Safeguarding & Prevent
  • Parttime
Read More
Arrow Right
New

Casual Supply Teacher

Primary Supply Teacher | Dynamic Opportunities Across Horley & surrounding areas...
Location
Location
United Kingdom , Horley
Salary
Salary:
120.00 - 160.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
August 08, 2026
Flip Icon
Requirements
Requirements
  • Must hold Qualified Teacher Status (QTS) or a recognised equivalent
  • Essential experience teaching within a primary school setting
  • The ability to lead a classroom effectively
  • A genuine passion for education and the resilience to inspire young learners
  • Enhanced DBS on the update service (or willingness to undergo a new check)
Job Responsibility
Job Responsibility
  • Deliver engaging lessons that maintain high academic standards
  • Use expert classroom management skills to foster a positive, focused, and productive atmosphere
  • Quickly integrate into new school routines, following local policies with a proactive 'can-do' attitude
  • Support student progress through clear marking and constructive feedback in line with learning objectives
  • For long-term roles, immerse yourself in school life—from planning and assessment to attending parent consultations
What we offer
What we offer
  • Complete flexibility
  • Classroom variety
  • Premium daily rates
  • Access to free modern CPD and specialist training
  • Dedicated personal education consultant
  • Direct pathways to permanent contracts and temp-to-perm offers
  • Priority access to exclusive vacancies
  • Health and wellness support package for all registered supply staff
  • Referral bonus
  • Parttime
Read More
Arrow Right
New

Primary Teacher

Primary Supply Teacher - Zero Planning, Maximum Impact! Location: Crawley, Horle...
Location
Location
United Kingdom , Horley
Salary
Salary:
140.00 - 160.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • Qualified Teacher Status (QTS) or equivalent
  • strong classroom management skills
  • ability to adapt to new environments quickly
  • positive can-do attitude
  • passion for helping children
  • enhanced DBS on update service or willingness to obtain one
Job Responsibility
Job Responsibility
  • Deliver high-quality pre-planned lessons across the primary curriculum
  • foster positive inclusive learning environment
  • maintain school behaviour and safeguarding standards
  • leave brief handover notes for permanent teacher
What we offer
What we offer
  • Training and education
  • Safeguarding & Prevent
  • Fulltime
Read More
Arrow Right
New

Primary Teacher

Primary Supply Teacher - Zero Planning, Maximum Impact! Location: Crawley, Horle...
Location
Location
United Kingdom , Caterham
Salary
Salary:
140.00 - 160.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • Qualified Teacher Status (QTS) or an equivalent recognised qualification
  • Strong classroom management skills and the ability to adapt to new environments quickly
  • A positive, can-do attitude and a passion for helping children reach their potential
  • An enhanced DBS on the update service (or willingness to conduct one)
Job Responsibility
Job Responsibility
  • Deliver high-quality, pre-planned lessons across the primary curriculum
  • Foster a positive and inclusive learning environment for all pupils
  • Maintain school standards regarding behaviour and safeguarding
  • Leave brief handover notes to ensure continuity for the permanent teacher
What we offer
What we offer
  • Training and education
  • Safeguarding & Prevent
  • Referral Bonus
  • PAYE
  • Zero planning and prep
  • Competitive Pay: Earn £140 - £160 per day (paid weekly)
  • Flexibility: Choose the days and locations that suit your schedule
  • Supportive Environments: Work within a variety of welcoming primary schools with provided schemes of work and resources
Read More
Arrow Right
New

Supply Teacher

Are you a qualified primary teacher seeking the perfect balance of professional ...
Location
Location
United Kingdom , Horley
Salary
Salary:
120.00 - 160.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
August 08, 2026
Flip Icon
Requirements
Requirements
  • Must hold Qualified Teacher Status (QTS) or a recognised equivalent
  • Essential experience teaching within a primary school setting
  • The ability to lead a classroom effectively from the moment the bell rings
  • A genuine passion for education and the resilience to inspire young learners
  • An Enhanced DBS on the update service (or a willingness to undergo a new check)
Job Responsibility
Job Responsibility
  • Deliver engaging lessons that maintain high academic standards
  • Use expert classroom management skills to foster a positive, focused, and productive atmosphere
  • Quickly integrate into new school routines, following local policies with a proactive 'can-do' attitude
  • Support student progress through clear marking and constructive feedback in line with learning objectives
  • For long-term roles, immerse yourself in school life-from planning and assessment to attending parent consultations
What we offer
What we offer
  • PAYE
  • Referral Bonus
  • Complete Flexibility
  • Classroom Variety
  • Premium Daily Rates
  • Accelerated Growth with free CPD and specialist training
  • Dedicated personal education consultant
  • Direct Pathways to permanent contracts
  • Priority Access to exclusive vacancies
  • Wellbeing Focus with health and wellness support package
  • Parttime
Read More
Arrow Right
New

Cover Teacher

Primary Supply Teacher | Dynamic Opportunities Across Horley & surrounding areas...
Location
Location
United Kingdom , Horley
Salary
Salary:
120.00 - 160.00 GBP / Day
https://www.randstad.com Logo
Randstad
Expiration Date
August 08, 2026
Flip Icon
Requirements
Requirements
  • Must hold Qualified Teacher Status (QTS) or a recognised equivalent
  • Essential experience teaching within a primary school setting
  • The ability to lead a classroom effectively from the moment the bell rings
  • A genuine passion for education and the resilience to inspire young learners
  • An Enhanced DBS on the update service (or a willingness to undergo a new check)
Job Responsibility
Job Responsibility
  • Deliver engaging lessons that maintain high academic standards
  • Use expert classroom management skills to foster a positive, focused, and productive atmosphere
  • Quickly integrate into new school routines, following local policies with a proactive 'can-do' attitude
  • Support student progress through clear marking and constructive feedback in line with learning objectives
  • For long-term roles, immerse yourself in school life-from planning and assessment to attending parent consultations
What we offer
What we offer
  • Complete Flexibility
  • Classroom Variety
  • Premium Daily Rates
  • Accelerated Growth with free modern CPD and specialist training
  • Dedicated Partnership with a personal education consultant
  • Direct Pathways to permanent contracts
  • Priority Access to exclusive vacancies
  • Wellbeing Focus with health and wellness support package
  • PAYE
  • Referral Bonus
  • Parttime
Read More
Arrow Right