Customer Support - Italian Speaker Job at Randstad (Lisboa)

Customer Support Agent - Italian Speaker

Are you a native or fluent Italian speaker passionate about e-commerce and deliv...

Location

Portugal , Porto

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Native or Fluent Italian Speaker (C2 level mandatory)
Proficient in English (B2 level minimum) for internal communication
Strong verbal and written communication skills with a customer-friendly service focus and empathy
Strong understanding of the e-commerce sector
Must be currently living in Portugal and have a reliable fiber optic internet connection for remote work

Job Responsibility

Provide first-class customer support via phone, email, chat
Become knowledgeable and passionate about e-commerce products and service standards to support our merchants with all inquiries
Diagnose and troubleshoot client issues, offering effective solutions or escalating more complex problems to the appropriate department
Actively work on optimizing internal processes and continually improving merchant and client satisfaction

Customer Support Specialist (Italian Speaker)

Market Pay is looking for a Italian speaking L2 Tech Support Specialist as part ...

Location

Lithuania , Vilnius

Salary:

2700.00 - 3300.00 EUR / Month

Market Pay

Expiration Date

Until further notice

Requirements

2+ years of experience working in a technical support or similar role at Level/Tier 2 or above
Experience supporting transaction based systems especially electronic payment flows, log analysis, major incident support, batch jobs, payment terminals, API, networking and databases
Ability to accurately and consistently follow support processes...importantly not be afraid to suggest optimisations and improvements to those processes
Experience in ticketing tools (Zendesk, Salesforce, Jira or Service Now is a plus)
Highly ethical, professional and ambitious
Strong customer facing skills with the ability to communicate effectively with relevant stakeholders to understand and define requirements and customer needs
Fluent in spoken and written English and Italian
Strong analytical ability to coordinate and analyse complex cases
Ability to independently or together with a team to analyse issues and report findings in a structured and clear way

Job Responsibility

Fluently support customers with Italian language
Provide deep analysis of issues on a high availability secure transactional based system providing critical business services to our customers
Be an outstanding IT professional capable of log analysis, API troubleshooting, database querying and complex investigations
Act fast, with urgency and priority
Actively seek to reduce the burden on Level 3 teams by identifying and bringing forward initiatives to increase Level 2 skills, knowledge and responsibilities
Collaborate with management, senior team members, Level 3 Support Teams, Duty Managers and 3rd Party Partners
Partner with technical teams and 3rd parties to effectively resolve issues fast
Accurately follow and contribute to procedures and processes defined in the internal knowledge base
Escalate urgent and business critical issues in a timely manner to the duty managers
Work with Zendesk ticketing tool, handling customers cases, ageing ticket coordination, reporting, statistics, daily activities

What we offer

Annual bonus program and regular awards and recognition
Health Insurance (includes all the essentials plus a fund towards your gym membership)
Life Insurance
Mindletic Mental Health Gym Subscription
Office in the Old Town of Vilnius
Regular social events and celebrations
Monthly Phone Allowance
All the tools and equipment you need to do your job
Flexibility to mix being in the office with working remotely from your home

Fulltime

New

Content Support Agent Italian Speaker

Ready to shape the experience of millions? Join our dynamic support team for one...

Location

Portugal , Lisbon

Salary:

Not provided

Randstad

Expiration Date

July 23, 2026

Requirements

Native or fluent Italian (C1 minimum)
professional fluency in English (B2 minimum)
hands-on experience with Google Analytics, HTML/Web Development, Pixel Data, and APIs
proven experience in Paid Campaign Management
degree in Marketing, Communication, or a related field
background in Digital Marketing
experience in a Contact Center or Service program for an Advertising Technology company
strong customer service orientation with a problem-solving attitude
deep familiarity with social media platforms and a solid understanding of digital advertising
ability to work autonomously as well as collaborate effectively within a team.

Job Responsibility

Handle and resolve technical product troubleshooting and customer support for advertising products via email and chat channels
Partner with internal Product Operations & Engineering groups to solve complex technical, product, or generic advertiser queries
Take an active role from day one in identifying initiatives to enhance service quality and improve the overall user experience
Drive overall CSAT metrics, ensuring high-quality service throughout the customer journey and providing regular updates
Meet and exceed service level agreements (SLAs) across channels, achieving best-in-class productivity and optimal resolution times
Partner with internal technical specialists to educate advertisers on product features and how to avoid common issues.

Fulltime

Buyer Support Agent - Italian Speaker

Are you ready to dive into the fascinating world of automotive commerce? We're l...

Location

Portugal , Lisbon

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Fluent in Italian (written and spoken)
Excellent organizational and time management skills
Clear and effective communication skills
Attention to detail and accuracy in managing contracts and documentation
Knowledge of logistics and transport processes (preferred)
Previous experience in administrative support or business management roles (preferred)
Good English communication skills

Job Responsibility

Provide comprehensive support to the Business Partner in the vehicle purchase and sales process, utilizing your Italian language skills
Manage issues related to purchase and sales contracts, ensuring their accuracy and compliance
Coordinate vehicle transport logistics between various depots, both in Portugal and abroad
Ensure effective communication between all parties involved, facilitating smooth and efficient transactions, utilizing both Italian and English
Work within an area requiring strong business management support

Fulltime

Customer Services Representative - Italian Speaker

Customer Services Representative Multilingual. Marriott International Cork CEC i...

Location

Ireland , Cork

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Excellent verbal and written skills
Adaptable
Problem-solver
Ability to build rapport easily
Interest in progressing

Job Responsibility

Serve guests from around the world as they embark on their travel journey
Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations
Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions
Process reservation requests and support basic loyalty and customer care requests
Identify guest reservation needs and follow sales techniques to maximise revenue
Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties

What we offer

Marriott Associate Explore rate
Choice of where to work – in centre, remote (within 50-mile radius), or hybrid
Discounts with local businesses
Flexible Working Arrangements
Leave of Absence programme
Paid Sick leave
Parents Leave
Parental Leave
Full Paid Maternity Leave
Incentive Programme

Fulltime

Customer Delivery Associate PM Italian Speaker

We are seeking an Associate Project Manager to provide project and programme sup...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Fluent Italian Speaker C1 and English (B2)
Knowledge in Project management and Basics
Skilled in Microsoft Office Suite and project management tools (MS Project, Visio) is preferred
Experienced in budgeting, forecasting, and financial control is a plus
Strong communication, organisational, and stakeholder management skills
Proven ability to manage projects in dynamic, high-growth environments
Familiarity with IPVPN/Networks and Unified Communications is advantageous
Ability to work effectively in international, virtual teams and across cultures

Job Responsibility

Execute and monitor project work within cross-functional teams, adapting plans to meet evolving requirements
Coordinate multiple work streams using project management best practices
Maintain accurate project documentation and ensure deliverables meet quality standards
Provide regular status updates and risk assessments to stakeholders
Manage risk and issue registers, implement mitigation strategies, and resolve challenges proactively
Support financial tracking, including budget control and invoice validation
Build strong relationships with stakeholders and contribute to customer meetings and reporting

What we offer

Opportunity to work on impactful, customer-facing projects in a global organisation
Exposure to cutting-edge technologies and collaborative environments
Professional growth through certifications and leadership development
Inclusive culture that values diversity and innovation

Account Manager, Mid Market (Italian Speaker, 12-Month Contract)

We're looking for an Account Manager. Mid-Market (Italian Speaker, 12-month cont...

Location

United Kingdom; Luxembourg , London; Luxembourg

Salary:

Not provided

Hootsuite

Expiration Date

Until further notice

Requirements

Relevant experience in sales or customer success experience, preferably in a fast paced, SaaS industry
Fluent in English and Italian
Proven success managing a customer portfolio
demonstrated ability to manage a high volume of opportunities and transactions, while leveraging data driven insights within the customer journey and sales process
Proven record of quota attainment and/or portfolio management and can share experiences of developing business plans with a mix of tactics
Experience using sales tools such as SFDC, Gong, Sales Navigator, 6Sense, and Gainsight
Belief in ValueSelling, with a strong sense of what customers value and how to challenge them to develop a deeper understanding of how Hootsuite delivers impact and ROI
Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding, supporting new owls with internal training and collaboration sessions
Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
Commitment to Results: Consistently achieving results, demonstrating high performance, and challenging self and others to deliver results

Job Responsibility

Maintain day-to-day contact with your book of Mid Market customers, establishing influential relationships by providing timely answers to questions, monitoring health and adoption, in order to enhance performance across social media
Manage the post-sale relationships, including multithreaded customer engagements. Implement negotiation strategies with manager support to drive successful renewal and expansion outcomes
Provide weekly forecasts and maintain rolling forecasts ensuring SFDC is consistently updated for your customers. Monitor account data health, identify risks and/or objections, and escalate risks to internal stakeholder groups for timely mitigation to ensure customer retention
Act as a trusted advisor throughout the customer journey, leveraging your knowledge of product fit while tailoring existing renewal strategy to meet customers’ unique needs with manager support
Conduct Strategic Business Reviews (SBR) to discuss accomplishments, opportunities, account growth and to identify areas of improvement
Monitor and report on customer engagement activities and results in order to assess trends using SFDC, Gainsight, Gong and others
Consistently build an expansion pipeline, focusing on the upsell of product add-ons upon contract renewal or during the service period to meet or exceed expansion targets
Demonstrate an understanding of contract terms and processes in order to positively influence the renewal process as well as ensure a seamless customer experience
Report clients' feedback to manager and relevant internal stakeholders
Log feature requests and update customer account notes in Salesforce. Identify and escalate potential account risks and maintain SFDC hygiene

What we offer

Health insurance including medical, dental, vision, life/disability insurances
Employee and Family Assistance Program
Group RRSP plan with a company match of up to 4% of base salary (Canadian benefits)
401k Plan with a company match (up to 4% of base salary) (US benefits)
Global Parental Leave: 26 weeks of full and partially paid leave for permanent employees after 12 months of employment

Fulltime

Specialist - Loss Prevention - Italian Speaker

Join our dynamic Team as a Italian Speaking Loss Prevention Specialst at Avis Bu...

Location

Hungary , Budapest

Salary:

Not provided

avis budget group

Expiration Date

Until further notice

Requirements

Availability to work 3 days per week at the office in Budapest
Advanced Italian and intermediate English proficiency
Familiarity with Microsoft Office especially Excel
Outstanding problem-solving skills, attention to details
Strong oral and written communication skills in a B2B environment
A collaborative mindset with a drive to be the best together

Job Responsibility

Managing the relationship with Avis Budget Group customers, partners and rental stations via phone (mostly outbound calls) and email
Managing overdue rentals: investigating reasons for delay, extending rental agreement where needed
Managing car change process: ensuring the right car category is in the right place at the right time
Gathering the available relevant information in Avis sources and databases for solving the problems
Precise administration
Providing support in updating process documentation, following up and recording changes
Contributing to recognizing the opportunities for improving processes

What we offer

Cafeteria benefits, including SZÉP Card, health fund options, and language courses
Performance bonuses based on your annual gross salary
Medical Insurance
Access to an employee discount program at various hotels, gyms, restaurants, and more
Opportunities to grow through our internal learning portfolio and recognition programs
An extra day off to celebrate your birthday
A vibrant, multinational environment with over 30 nationalities working together at the greenest office in Budapest, the Green House Building

Fulltime

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Customer Support - Italian Speaker

Job Description

Job Responsibility

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