Customer Support Intern Job at ArcaPay (Vilnius)

Customer Support Agent

Our Customer Support Team is here to deliver first-class support in a simple, ef...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

1 year of experience in technical customer support
1+ years of experience providing online customer support in English, preferably in a SaaS environment or a tech company
Excellent spoken and written English
The ability to communicate technical topics to customers and coworkers simply and clearly in English via email, chat, and/or phone
Quality-driven people with a passion for creating extraordinary customer experiences while being able to help their team achieve efficiency and productivity objectives
The ability to use support platforms such as Zendesk
Experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the product/development team, and resolution
Prior experience working with tech teams like developers/engineers and QA
Prior experience troubleshooting technical issues that can arise on web apps, mobile apps, local software, and web extensions

Job Responsibility

Respond to B2C and B2B customers' questions rapidly and clearly
Provide technical support towards account/login/billing-related issues
Take ownership of solving a wide range of customer queries that come through email, chat, and social media with effective probing, and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Reach for productivity and quality KPIs aligned with the team goals by resolving all questions and concerns
Play a big role in sharing relevant feedback with the product team
Help update/create content for our internal knowledge base and our help centre
Test and reproduce issues to troubleshoot and help the Dashlane product team identify and fix bugs
Be the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering team
Work closely with the Level 2 and Level 3 support teams to improve overall product knowledge, and to escalate more complex issues

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Customer Support / Experience Specialist

At CyberVadis, we believe that people do their best work when they’re given the ...

Location

Mauritius , Ebene

Salary:

Not provided

CyberVadis

Expiration Date

Until further notice

Requirements

Proven, more than 2 years, experience in a customer support / customer success or related role, preferably in a technology environment
A customer-centric mindset with a passion for helping others succeed
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using customer support software and tools
Ability to multitask and manage time effectively in a fast-paced environment

Job Responsibility

Deliver exceptional customer support to rated companies via email, phone, and live chat, ensuring a seamless and positive experience at every touchpoint
Guide clients in navigating the platform, helping them understand and utilize its features to their full potential
Investigate and resolve customer issues efficiently, ensuring timely follow-up and clear communication throughout the process
Collaborate closely with internal teams (Product, Tech, Account Management) to resolve client concerns and continuously improve the user experience
Maintain accurate, detailed records of customer interactions and support activities in accordance with internal procedures
Support post-assessment activities such as scorecard education, improvement plan guidance, and other client retention initiatives
Educate clients on cybersecurity best practices and how to enhance their performance within our framework
Contribute to the creation and improvement of self-service resources, including FAQs, user guides, and knowledge base articles
Take ownership of additional tasks or projects as needed to support the Customer Experience team’s goals and enhance overall service delivery

Tech Support Intern

Join our Technical Support team as a hands-on learner who helps customers succee...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Currently enrolled and working toward a degree in Computer Science, Information Technology, Cybersecurity, or a similar program
Strong communication skills with the ability to explain technical concepts clearly to non-technical users
Natural troubleshooting mindset
Excellent organization and time management
Collaborative team player with strong interpersonal skills
Accountability and professionalism

Job Responsibility

Customer Support: Respond to incoming calls and tickets from customers experiencing product-related issues
Technical Investigation: Research and document technical issues by identifying root causes
Product Implementation: Assist customers with configuring and implementing KnowBe4 products
Queue Management: Monitor and manage the technical support ticketing queue
Customer Education: Conduct technical walkthroughs and webinars
Cross-Team Collaboration: Work closely with Customer Success Managers and Product teams
Continuous Learning: Complete comprehensive technical support training

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses

Fulltime

Account Management & Partner Support Intern

Manawa is the leading online booking platform for outdoor and adventure activiti...

Location

France , Paris

Salary:

1000.00 EUR / Month

Manawa

Expiration Date

Until further notice

Requirements

Strong interest in outdoor activities, digital platforms, and tourism
Fluent in French (native) or English (C2)
Curious, detail-oriented, and enjoy working in a team within an international environment
Strong writing skills and excellent interpersonal abilities
Comfortable with digital tools and enjoy interacting with partners and customers worldwide
Eager to learn

Job Responsibility

Partner Portfolio & Scheduling Management: Manage daily requests from international partners to optimize activity bookings
Update activity schedules and pricing
Enhance partner pages by updating content and adding photos
Payment & Administrative Document Follow-up: Ensure the tracking of partner invoices and payments in collaboration with regional managers
Verify and update legal documents for our partners
Customer Support & Booking Management: Handle incoming customer inquiries via email, chat, and phone
Manage bookings and ensure smooth service
Sourcing & Partner Network Development: Identify new professionals and add them to the CRM
Assist Regional Managers in reaching out to and onboarding the best professionals in the industry to join Manawa
Monthly Partner Newsletters: Write and prepare monthly newsletters under the direction of the Chief Commercial Officer

What we offer

Bonus

Fulltime

Supervisor, Customer Support

Planet DDS is a leading provider of a platform of cloud-based solutions that emp...

Location

United States , Atlanta

Salary:

67000.00 - 84000.00 USD / Year

Planet DDS

Expiration Date

Until further notice

Requirements

5+ years of relevant experience in technical support or related field
3+ years in a leadership or supervisory role
Bachelor's degree in a relevant field or equivalent work experience
Proficient in using support tools and software
Demonstrated ability to lead and manage a diverse technical support team effectively
Acquire a deep understanding of the company's products or services
Advanced knowledge of relevant technologies, platforms, and systems
Solid problem-solving skills with a methodical and analytical mindset
Excellent written and verbal communication skills
Ability to translate technical issues into actionable insights for both technical and non-technical audiences

Job Responsibility

Responsible for monitoring all KPIs and ensure they are being met
Supervise day-to-day operations of the customer support team, ensuring timely and accurate issue resolution
Provide leadership, mentorship, and guidance to technicians at all levels to foster growth and team cohesion
Work independently on complex projects and tasks, demonstrating initiative and organizational excellence
Apply advanced knowledge to guide problem resolution and provide strategic input into team workflows
Manage team performance metrics, deliver feedback, and develop plans for continuous improvement
Ensure tickets are moving through the process in a timely manner
Collaborate cross-functionally teams to escalate and resolve issues
Contribute to the development of new support models, policies, knowledge bases, and internal training resources
Ensure consistent, high-quality service by developing best practices and aligning with company support standards

Post-Sales & Customer Relationship Intern

Artemest is looking for a motivated, organized and enthusiast Post-Sales Custome...

Location

Italy , Milan

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in Foreign Languages/Communication with an International approach
Italian native
Professional proficiency in English
Good knowledge of French or German language will be considered a plus
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, flexibility and entrepreneurial attitude
Previous working experience will be considered a plus

Job Responsibility

Act as the primary point of contact for customers, handling inbound inquiries and requests with accuracy and a personal touch to provide a tailor-made customer experience
Take care of issues that may arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, non-compliant items)
Proactively reach out to valued customers to offer a luxury customer experience and foster long-term loyalty
Liaise with suppliers to identify the best solutions for our company and our customers
Cooperate with other departments (Logistics, Order Management, Marketplace, and IT) for cross-team matters related to Post-Sales activities
Provide insights to evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Fulltime

Customer Support Incident Responder

As an Incident Responder at Mercury, you’ll sit at the center of our most critic...

Location

United States , San Francisco; New York; Portland

Salary:

87700.00 - 109600.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

4+ years in a Customer Support or comparable customer-facing role required
Experience with CRM systems, such as Salesforce or comparable platforms required
familiarity with Zendesk is preferred
Calm Under Pressure
Passionate About Customer Experience
Collaborative Cross-Functional Partner
Data-Informed & Operationally Minded
Solutions-Oriented Owner
Bold & Winsome
Phenomenal Written & Verbal Communicator

Job Responsibility

Incident Detection & Triage: Monitor and assess alerts, support channels, and triage reports to identify emerging issues
Partner with the Customer Support On-Call team and Engineering teams to confirm incidents and determine severity
Maintain deep product knowledge to quickly recognize when something is truly off and bring the right people together to resolve it
Customer Support Leadership During Incidents: Act as the Customer Support DRI (Directly Responsible Individual) during high-severity incidents
Lead real-time coordination of the customer support response during incidents: creating bridges, facilitating alignment, and ensuring customer experience is prioritized
Draft, review, and publish internal and external communications that balance clarity, accuracy, and empathy
Provide real-time updates and guidance to agents managing inbound customer contacts
Ensure Zendesk macros, internal pages, and status updates reflect current information
Communication & Customer Advocacy: Represent the voice of the customer in incident command meetings
Translate technical updates into plain-language messages for customers and customer support teams

What we offer

base salary
equity (stock options)
benefits

Fulltime

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Customer Support Intern

ArcaPay

Location:
Lithuania , Vilnius

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 06, 2025

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