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Randstad Logo Randstad · Customer Service

Customer Support In German

Portugal, Braga · Job Posted May 30, 2026
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Job Description

Are you fluent in German? Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and global environment? Join our team to support a globally recognized name in the automotive industry, celebrated for its commitment to quality, innovation, and customer satisfaction. As a Customer Support Agent, you’ll play a key role in ensuring a great relationship between the company and its users, meeting high standards for quality, efficiency, and customer journey enhancement.

Job Responsibility

  • Respond to customer inquiries via phone, chat, and email
  • Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues
  • Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
  • Collaborate with colleagues to enhance the overall customer experience
  • Stay updated on the client’s latest offers, policies, and services
  • Exhibit warmth and enthusiasm in every customer interaction

Requirements

  • Fluency in German and proficiency in English, both written and spoken
  • Previous experience in a call center environment (preferred)
  • High school diploma or equivalent
  • higher education degree is a plus
  • Knowledge of technical troubleshooting methods (a bonus).

Nice to have

  • Previous experience in a call center environment
  • higher education degree
  • Knowledge of technical troubleshooting methods
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