Customer support in german

• Respond to customer inquiries via phone, chat, and email, representing the client with professionalism and enthusiasm
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
• Collaborate with colleagues to enhance the overall customer experience
• Stay updated on the client’s latest offers, policies, and services to provide customers with accurate and timely information
• Exhibit warmth and enthusiasm in every customer interaction

• Fluency in German and proficiency in English, both written and spoken
• Previous experience in a call center environment (preferred)
• High school diploma or equivalent
• higher education degree is a plus
• Knowledge of technical troubleshooting methods (a bonus)

Knowledge of technical troubleshooting methods