Customer Support in German Job at Randstad (Lisbon)

Customer Support In German

Are you fluent in German? Are you passionate about delivering exceptional custom...

Location

Portugal , Braga; Lisboa

Salary:

Not provided

Randstad

Expiration Date

June 15, 2026

Requirements

Fluency in German and proficiency in English, both written and spoken
Previous experience in a call center environment (preferred)
High school diploma or equivalent
higher education degree is a plus
Knowledge of technical troubleshooting methods (a bonus).

Job Responsibility

Respond to customer inquiries via phone, chat, and email
Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues
Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system
Collaborate with colleagues to enhance the overall customer experience
Stay updated on the client’s latest offers, policies, and services
Exhibit warmth and enthusiasm in every customer interaction

Fulltime

!

New

Customer Support - German Speaker

Are you fluent in both German and English? Are you seeking an exciting opportuni...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

excellent communication skills in German and English
solution oriented
previous experience in a call center
strong Commitment for a long term project
good IT skills

Job Responsibility

Ensure high solution rate and customer satisfaction at each contact through excellent know how (high part of FCR )
Responsibility for dealing with customer contacts by telephone
Serving the customer to ensure their long-term loyalty
Receiving incoming customer calls
Customer advice on all services and offers
Creation of added value for the customer incl. sales
Effective communication with customers considering qualitative and quantitative aspects
Management of administrative issues related to administrative changes, invoicing and complaints

Customer Support - German

Location

Portugal , Porto

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native/fluent in German both verbal and written (C2 level)
Fluent in English (minimum B2 level)
Experience in paid campaign management is mandatory
Degree in Marketing or a related field
Background in Digital Marketing
Experience in a Contact Centre or service environment within the Ad Tech industry
Strong familiarity with social media platforms and a basic understanding of digital advertising
Excellent customer service skills
Ability to work effectively both independently and as part of a team

Job Responsibility

Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience
Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels
Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues
Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey
Meet service level commitments across channels while driving Best in Class productivity and improving resolution times
Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types

What we offer

Working schedule: Monday - Sunday, 24/7 rotating shifts
Modern office in a city center with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more

Fulltime

Customer Support Agent - German

Do you live in Porto and speak German fluently? This could be your opportunity! ...

Location

Portugal , Porto

Salary:

Not provided

Randstad

Expiration Date

June 18, 2026

Requirements

Fluency in German (minimum level B2)
English proficiency (minimum level C1)
Excellent communication skills
Strong phone contact handling and active listening skills
Customer-oriented approach with the ability to adapt to different personalities

Job Responsibility

Handle incoming phone calls
Identify and assess customer needs to achieve satisfaction
Support customers with their questions and being the first line contact around the entire Service Retail
Questions are frequently related with phone banking ID, T-PIN & Postbank app setup
Sales-oriented presentation of the product range
Support of central marketing campaigns

Fulltime

New

Retention Customer Support Assistant - German Speaker (M/F/X)

Are you fluent in both German and English? Do you have a passion for customer sa...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

Until further notice

Requirements

Excellent communication skills in German and English
solution oriented
Experience in Sales
Experience in a call center
strong Commitment for a long term project
good PC skills.

Job Responsibility

Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems.
Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay.
Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships.

Fulltime

Customer Support Analyst - German

As a Customer Support Analyst, you will demonstrate a unique combination of peop...

Location

Salary:

31000.00 EUR / Year

Mews

Expiration Date

Until further notice

Requirements

Native or fluent in English and German
Experience working in hotels and/or customer service roles in SaaS
Experience using Property Management Systems is a bonus
Outgoing, social, ready to communicate with employees, customers and partners across different countries and different organizational levels
Ability to take feedback, learn quickly and adapt to new situations
Willingness to work in shifts as we support our customers around the globe 24/7

Job Responsibility

Develop an in-depth understanding of Mews' solutions, serving as an ambassador to our customers, ensuring they are achieving great value from our products
Provide exceptional support for customers on technical issues via messaging, email and phone
Consult with customers proactively on ways to improve usage and efficiency
Build and retain rapport with appointed "Mews person" at customer sites
Maintain thorough customer documentation
Continuously improve internal knowledge base
Leverage Support tooling to document customer issues thoroughly

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
Regional healthcare coverage

Fulltime

Customer Support Agent - German

Do you live in Porto and speak German fluently? This could be your opportunity! ...

Location

Portugal , Porto

Salary:

Not provided

Randstad

Expiration Date

June 18, 2026

Requirements

Fluency in German (minimum level B2)
English proficiency (minimum level C1)
Excellent communication skills
Strong phone contact handling and active listening skills
Customer-oriented approach with the ability to adapt to different personalities

Job Responsibility

Handle incoming phone calls
Identify and assess customer needs to achieve satisfaction
Support customers with their questions and being the first line contact around the entire Service Retail
Questions are frequently related with phone banking ID, T-PIN & Postbank app setup
Sales-oriented presentation of the product range
Support of central marketing campaigns

What we offer

Relocation benefit may be offered

Fulltime

German Technical Customer Support

Location

Portugal , Lisbon or Porto

Salary:

Not provided

Randstad

Expiration Date

June 09, 2026

Requirements

German native/fluent (level C1 minimum)
Must have an EU citizenship card or a Portuguese Residence card
Great communication skills

Job Responsibility

Help customers over the phone, solving technical issues like internet instability, connection, device malfunction, and other similar technical requests

Fulltime

!

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Customer Support in German

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