Customer Support - German Job at JUJUR (Porto)

German-speaking B2B Customer Support Expert for Digital Campaigns

Step into the heart of Lisbon’s tech scene and support one of the world’s leadin...

Location

Portugal , Lisbon

Salary:

1100.00 EUR / Month

Blu Selection

Expiration Date

Until further notice

Requirements

Proven experience in paid campaign management
Degree in Marketing or a related field
Hands-on experience in Digital Marketing
Previous exposure to a contact centre environment or an advertising tech support program
Understanding of the basics of digital advertising and confidence navigating social media products
Strong customer service skills and a proactive, solution-oriented attitude
Comfortable working independently and collaboratively
Speak German at native level (C2) and English at B2+

Job Responsibility

Supporting B2B advertisers via email and chat, helping them gain the most value from the platform’s advertising tools
Managing end-to-end case handling, from initial investigation to final resolution
Troubleshooting technical, product, and operational issues with accuracy and ownership
Collaborating with internal Product, Engineering, and Operations teams to push cases forward when additional expertise is needed
Identifying recurring issues, gaps, or improvement opportunities that enhance the advertiser experience
Upholding high service quality by keeping users informed and driving satisfaction at each touch point
Educating advertisers on product features, best practices, and common issue types

What we offer

200 EUR complexity bonus, paid over 11 months
Meal vouchers at 7.63 EUR per working day
Relocation package including accommodation and assistance with essential admin (NIF, SSN)
Supportive team atmosphere with clear processes, quality standards, and opportunities to grow your expertise
Training on tools, product features, and advertising workflows

Fulltime

Retention Customer Support Assistant - German Speaker

Are you fluent in both German and English? Do you have a passion for customer sa...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

January 12, 2026

Requirements

excellent communication skills in German and English
solution oriented
Experience in Sales
Experience in a call center
strong Commitment for a long term project
good PC skills

Job Responsibility

The primary goal of a retention line is to prevent customer churn (i.e., customers leaving the company)
Agents working in this line are trained to identify the reasons why customers want to cancel and to offer solutions to keep them
Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems
Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay
Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships

!

Customer Support Specialist

Personio's intelligent HR platform helps small and medium-sized organizations un...

Location

Germany; Ireland , Munich; Dublin

Salary:

Not provided

Personio SE & Co. KG

Expiration Date

Until further notice

Requirements

A university degree in economics or IT-related economics – or at least 1 year of experience as a Support Representative in a tech or SaaS company
Excellent written and verbal communication skills in English & German
A genuine customer-first mindset and a passion for helping others
Curiosity and a strong technical understanding — you're comfortable using software tools and translating complex issues into simple solutions
Adaptability — you’re energized by a fast-changing environment and quick to learn new things
A collaborative attitude — you enjoy working in teams and sharing knowledge
A problem-solving approach — you dig into challenges to find solutions that stick

Job Responsibility

Support our customers professionally via email, phone, and chat, delivering timely, clear, and empathetic responses
Grow your product expertise and stay up-to-date with platform updates to handle a wide range of inquiries
Collaborate with our Product and Tech Support teams to troubleshoot complex issues and contribute to solution development
Help build and maintain our internal knowledge base, making it easier for the team and customers to find what they need
Improve our internal processes with your ideas and feedback
Work with tools like Zendesk, Fullview, Mailjet, and AskAi to deliver exceptional support
Track and meet key performance metrics like weekly ticket resolution, customer satisfaction (CSAT), and quality benchmarks
Add value by identifying opportunities to educate customers on helpful features or add-ons

What we offer

Receive a competitive reward package – reevaluated each year – that includes salary, benefits, and pre-IPO equity
Enjoy 28 days of paid vacation, plus an additional day after 2 and 4 years
Make an impact on the environment and society with 1 (fully paid) Impact Day
Receive generous family leave, child support, mental health support, and sabbatical opportunities
We enjoy gathering for meals, cultural initiatives, and events like local Summer Sessions and year-end celebrations. There's also healthy snacks, drinks, and a weekly catered lunch
20 Flex Days per year to work remotely from other locations

Fulltime

Customer Support Specialist

One of our clients is seeking a full-time Customer Support Specialist with a str...

Location

Spain , Barcelona

Salary:

Not provided

Babel Profiles

Expiration Date

Until further notice

Requirements

Providing excellent customer service and building strong relationships
Impeccable written and verbal communication in German and English
Being proactive, reactive, and solving problems efficiently
Maintaining attention to detail and accuracy under pressure
Collaborating effectively with team members and across departments
Quickly learning new products and technologies and applying knowledge practically
Using CRM systems, such as Salesforce, to manage customer information accurately

Job Responsibility

Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email
Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction
Proactively manage and align customer expectations
Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions
Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions

What we offer

Hybrid work: up to 3 days working from home per week
€500 gross home office setup allowance
Home office allowance for ongoing support
Option to work abroad for up to 40 working days per year
Birthday off and volunteering time off
Additional health and dental insurance
100% employer-funded pension scheme
Lunch or childcare vouchers
Unlimited access to LinkedIn Learning
Access to language platform for learning new languages

Fulltime

Customer Support Assistant

Satisfy customer needs while considering sia Abrasives interests and guidelines....

Location

Poland , Goleniów

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Commercial training or several years of experience in a commercial/administrative field in international company
Experience with common MS Office tools as well as MS Axapta and SAP
Ability to quickly adapt to and take on new administrative tasks
Mandatory good knowledge of English and German language
Strong communication skills and ability to work in a team
Proactivity, dynamism and independence in action
High solution orientation and creativity
Hands-on attitude

Job Responsibility

Enter orders via MS Axapta, SAP P13 and the corresponding AI solutions and maintain filing records
Process delivery reminders, check open orders and send revised confirmations
Create sample orders, obtain the necessary approvals and place orders via the Sample Process in Goleniow Plant
Process free-of-charge orders according to instructions from Field Sales and Inside Sales
Prepare customer-specific price lists based on templates

What we offer

Monthly bonus up to 15%
Benefits co-financed by the company: health insurance, Multisport card, private medical care, vouchers for Christmas, St. Nicholas Day parties and packages for employees' children, modern canteen with its own kitchen

Fulltime

Temporary German Speaking Customer Service Representative

As a Customer Service Representative with Foundever®, you’ll provide exceptional...

Location

United Kingdom

Salary:

23809.50 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

Previous customer service experience, ideally within a multi-channel contact centre
Understanding, empathetic and passionate about delivering an exceptional customer experience every time
Able to support customers through a variety of channels – phone, email, chat, WhatsApp, and social media
Impeccable oral and written communication skills, with the ability to actively listen to customers

Job Responsibility

Provide exceptional pre- and post-sale customer support for one of our luxury clothing and accessories clients in the German and English language
Support our customers via phone, email, live chat, WhatsApp, and social media
Help customers with enquiries about their online and in-store purchases, from tracking orders and managing returns, to resolving warranty or product quality issues
Handle each interaction with professionalism, empathy and efficiency, always aiming for first-contact resolution and an outstanding customer experience

What we offer

Regular incentives
30% discount for all Coach and Kate Spade products
2 weeks fully paid training

Fulltime

Customer Service Support

As a Customer Service Support, you will play a key role in supporting the local ...

Location

Spain , Barcelona

Salary:

Not provided

OVYA Production

Expiration Date

Until further notice

Requirements

1 to 3 years of prior experience in customer service, accounts payable, or order entry
Experience in export transportation or international business in the industrial chemical market is preferred
Excellent organizational and interpersonal skills
Detail-oriented and accuracy-driven personality
Working knowledge of BPCS or SAP/Salesforce is a plus
Fluent in English and German both oral and written

Job Responsibility

Transactional Services: Process returns, credits, and debits in SAP in accordance with existing procedures
Internal Requests: Support Customer Service with general administrative tasks to facilitate efficient task execution
Customer Requests and Complaints: Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues
Close complaints in Salesforce in accordance with existing procedures
Follow up on all customer service inquiries
Support Customer Service in providing answers to external customers
Documents for Customers: Provide and send the following documents to external customers: Certificate of Analysis, MSDS, Product data sheets, etc.
Special questionnaires (Master data, environmental info, bank details, other supplier info, etc.)
Lists and special requests (SAP extractions, etc.)
Create and follow up on QSHE SF tickets and Regulatory Affairs Salesforce tickets

What we offer

50% Hybrid Work Model: Flexibility to work from home and in the office according to company policy, promoting a healthy work-life balance
Ticket Restaurant: Daily meal allowance to support your well-being
Flexible retribution: Kindergarten & Transport benefits
30 Labor Days of Holidays: Ample time off to relax and recharge
Language Lessons: Access to language lessons to support personal and professional growth
Medical Insurance: 60% company-subsidized medical insurance for employees, with the option to extend coverage to family members at a competitive rate
Open and Modern Office Environment: Work in a collaborative, innovative, and comfortable space designed for your success

Fulltime

Customer Care Consultant German

To support our Net-a-Porter Customer Care team we are searching for Customer Car...

Location

United Kingdom , London

Salary:

Not provided

mytheresa

Expiration Date

Until further notice

Requirements

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Job Responsibility

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Customer Support - German

JUJUR

Location:
Portugal , Porto

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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