Customer Support - German Speaker Job at Randstad (Lisboa)

Junior Product Operations Manager

You are the central interface between our customers, the product, and the develo...

Location

Germany , Berlin

Salary:

45000.00 EUR / Year

7Learnings

Expiration Date

Until further notice

Requirements

Initial professional experience in Customer Success, Account Management, Product Management, or Technical Support – ideally within a SaaS environment
Strong customer orientation, communication skills, and organizational talent
Excellent problem-solving skills and a proactive hands-on mentality
Experience with ticketing systems and documentation tools (e.g., Zendesk, Notion, Intercom, or similar)
Structured work approach and a foundational technical understanding
German C2 or Native Speaker proficiency
English C1 proficiency

Job Responsibility

Become a part of the 7Learnings Tech Department and participate in our daily Stand-ups and Grooming sessions
Develop, maintain, and advance our customer support strategy
Improve and refine our Knowledge Base (Wiki, in-app help center)
Manage and resolve customer inquiries within our central help system
Directly address customer queries for simple or routine questions
Create technical GitHub tickets for Developers and Data Scientists to resolve more complex customer issues
Lead communication with customers, Data Scientists, and Sales representatives to develop proposals and solution approaches
Summarize customer issues in dashboards for internal reporting and analysis

What we offer

Office in Berlin-Mitte with an on-site gym
Hybrid work model (Home office up to 3 days/week)
30 days of annual leave (vacation)
Flexible working hours
A culture of trust, feedback, and continuous learning
Direct communication lines to Product Management and the Executive/Management team

Fulltime

New

Retention customer support assistant - german speaker

Are you fluent in both German and English? Do you have a passion for customer sa...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

April 29, 2026

Requirements

excellent communication skills in German and English
solution oriented
Experience in Sales
Experience in a call center
strong Commitment for a long term project
good PC skills

Job Responsibility

Addressing Customer Concerns: They handle customer complaints, service issues, and billing problems
Offering Incentives: They may offer discounts, special promotions, or upgraded services to persuade customers to stay
Building Customer Loyalty: They aim to create positive customer experiences and strengthen customer relationships

Fulltime

German Speaking Sales Support

This position is working with a film and media company in the heart of London. T...

Location

United Kingdom , London

Salary:

15.00 - 17.00 GBP / Hour

Euro London Appointments

Expiration Date

Until further notice

Requirements

A fluent German speaker
Some experience/knowledge of the film and broadcasting industry would be a real plus
Some experience in sales support/administration
Some sales experience would be a huge benefit
Excellent customer service skills
Excellent attention to detail

Job Responsibility

Support and maximize licensing sales within the German market
Provide administrative support
Provide customer services and upselling
Be the first contact for new enquiries
Support with license applications and internal communications/admin support

Fulltime

New