Customer Support - German Speaker Job at Randstad (Lisboa)

Junior Product Operations Manager

You are the central interface between our customers, the product, and the develo...

Location

Germany , Berlin

Salary:

45000.00 EUR / Year

7Learnings

Expiration Date

Until further notice

Requirements

Initial professional experience in Customer Success, Account Management, Product Management, or Technical Support – ideally within a SaaS environment
Strong customer orientation, communication skills, and organizational talent
Excellent problem-solving skills and a proactive hands-on mentality
Experience with ticketing systems and documentation tools (e.g., Zendesk, Notion, Intercom, or similar)
Structured work approach and a foundational technical understanding
German C2 or Native Speaker proficiency
English C1 proficiency

Job Responsibility

Become a part of the 7Learnings Tech Department and participate in our daily Stand-ups and Grooming sessions
Develop, maintain, and advance our customer support strategy
Improve and refine our Knowledge Base (Wiki, in-app help center)
Manage and resolve customer inquiries within our central help system
Directly address customer queries for simple or routine questions
Create technical GitHub tickets for Developers and Data Scientists to resolve more complex customer issues
Lead communication with customers, Data Scientists, and Sales representatives to develop proposals and solution approaches
Summarize customer issues in dashboards for internal reporting and analysis

What we offer

Office in Berlin-Mitte with an on-site gym
Hybrid work model (Home office up to 3 days/week)
30 days of annual leave (vacation)
Flexible working hours
A culture of trust, feedback, and continuous learning
Direct communication lines to Product Management and the Executive/Management team

Fulltime

New

Customer Support - German Speaker

Are you fluent in both German and English? Are you seeking an exciting opportuni...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

March 05, 2026

Requirements

excellent communication skills in German and English
solution oriented
previous experience in a call center
strong Commitment for a long term project
good IT skills

Job Responsibility

Ensure high solution rate and customer satisfaction at each contact through excellent know how (high part of FCR)
Responsibility for dealing with customer contacts by telephone
Serving the customer to ensure their long-term loyalty
Receiving incoming customer calls
Customer advice on all services and offers
Creation of added value for the customer incl. sales
Effective communication with customers considering qualitative and quantitative aspects
Management of administrative issues related to administrative changes, invoicing and complaints

Fulltime

Legal Engineer - AI

As our Legal Engineer - AI (DACH) you will operate at the intersection of law, t...

Location

Germany

Salary:

Not provided

Bryter GmbH

Expiration Date

Until further notice

Requirements

Highly fluent (or native) German speaker
Highly fluent English speaker
3+ years of experience in a technical support or customer success role
Ability to stay calm, patient, and empathetic when assisting customers
Previous work in SaaS or AI
You have strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders
You are effective at working cross‑functionally in a high‑trust environment
You can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident
Previous experience creating customer-facing documentation or video tutorials
Proficiency with support tools such as Intercom or Zendesk

Job Responsibility

Become an expert of our AI Workflow platform and be comfortable with explaining technical concepts to a non-technical audience as well as working with our world-class developers
Providing first-line technical support to self-serve customers, addressing customer inquiries and resolving technical issues with empathy and efficiency and seeing any potential issues through to a resolution
Developing and maintaining Help Center content, documentation, and other scalable support formats to enable independent and compliant use of BEAMON AI
Tracking product usage and defining adoption and ROI metrics to assess customer success and inform continuous improvement
Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to our Engineering teams, if necessary

What we offer

30 vacation days
pension
a generous Work From Home Allowance
paid parental leave
Cutting-Edge Technology
High-impact role
Collaborative and innovative team
Team Onsites
Competitive compensation package
Learning & Growth

Fulltime

Technical Adoption Manager - Legal AI

As our Technical Adoption Manager - Legal AI (DACH) you will manage our self-ser...

Location

Salary:

Not provided

Bryter GmbH

Expiration Date

Until further notice

Requirements

Highly fluent (or native) German speaker
Highly fluent English speaker
3+ years of experience in a technical support or customer success role
Ability to stay calm, patient, and empathetic when assisting customers
Previous work in SaaS or AI
Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders
Effective at working cross‑functionally in a high‑trust environment
Can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident
Previous experience creating customer-facing documentation or video tutorials
Proficiency with support tools such as Intercom or Zendesk

Job Responsibility

Manage our self-serve channel from a customer support and success perspective
Provide first line technical support
Build up our help center and other scalable ways of supporting self-serve
Track usage and ROI for self-serve customers
Help with technical issues during BEAMON AI onboarding
Respond to BEAMON AI support tickets and live customer chats during business hours
Serve as the primary point of contact for our customer base for technical inquiries via chat or phone
Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to our Engineering teams
Synthesize recurring technical issues and work with the product team to make BEAMON more resilient
Monitor and understand drop off rates for trial users

What we offer

30 vacation days
Pension
Generous Work From Home Allowance
Paid parental leave
Cutting-Edge Technology
High-impact role
Collaborative and innovative team
Team Onsites
Competitive compensation package
Learning & Growth

Fulltime

Customer Care Agent – Payments & Fintech, German speaker

Are you a German-speaking Customer Care professional with a passion for helping ...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Fluency in German and good command of English, both written and spoken
Strong communication skills and a genuine desire to help people
Customer-focused attitude with the ability to remain calm and professional
Good attention to detail and confidence working with systems and tools
Curiosity and willingness to learn about fintech products (previous experience is a plus, but not required)

Job Responsibility

Be the friendly and professional voice of myPOS for German-speaking customers via chat, email, and phone
Support customers with questions about payments, accounts, and our products
Guide users through our solutions, helping them get the most value from the platform
Work closely with internal teams such as Payments, Risk, and KYC to resolve cases efficiently
Turn every interaction into a positive experience that builds trust and loyalty
Share customer feedback and insights to help us improve and innovate

What we offer

Annual salary reviews and performance bonuses based on your results and impact
Access to myPOS Academy and LinkedIn Learning
Annual personal development budget
Refer-a-friend bonus
Team events, social activities, and international networking
25 days paid annual leave, plus 1 extra day each year (up to 30)
Premium health insurance, including dental and optical cover
200 BGN monthly meal vouchers
Fully covered Multisport card
Free coffee, snacks, and drinks at the office

Fulltime

New

Customer Support - German Speaker

Are you fluent in both German and English? Are you looking for an opportunity fo...

Location

Portugal , Lisboa

Salary:

Not provided

Randstad

Expiration Date

March 12, 2026

Requirements

excellent communication skills in German and English
solution oriented
basic knowledge and experience in a call center
strong Commitment for a long term project
good PC skills

Job Responsibility

ensure high solution rate and customer satisfaction at each contact through excellent know how
responsibility for dealing with customer contacts by telephone
serving the customer to ensure their long-term loyalty
management of administrative issues related to administrative changes, invoicing (incl. collection) and complaints

Fulltime

Customer Success Manager - AI (DACH)

As our Customer Success Manager - AI (DACH) you will operate at the intersection...

Location

Germany

Salary:

Not provided

Bryter GmbH

Expiration Date

Until further notice

Requirements

Highly fluent (or native) German speaker
Highly fluent English speaker
3+ years of experience in a technical support or customer success role
Ability to stay calm, patient, and empathetic when assisting customers
Previous work in SaaS or AI
Strong communication skills to explain technical issues and resolutions to both engineering and non‑technical stakeholders
Effective at working cross‑functionally in a high‑trust environment
Can coordinate efforts across teams and are comfortable providing updates in the midst of an ongoing incident
Previous experience creating customer-facing documentation or video tutorials
Proficiency with support tools such as Intercom or Zendesk

Job Responsibility

Become an expert of our AI Workflow platform and be comfortable with explaining technical concepts to a non-technical audience as well as working with our world-class developers
Providing first-line technical support to self-serve customers, addressing customer inquiries and resolving technical issues with empathy and efficiency and seeing any potential issues through to a resolution
Developing and maintaining Help Center content, documentation, and other scalable support formats to enable independent and compliant use of BEAMON AI
Tracking product usage and defining adoption and ROI metrics to assess customer success and inform continuous improvement
Diagnose, identify, and troubleshoot issues, escalating situations requiring urgent attention to our Engineering teams, if necessary

What we offer

30 vacation days
Pension
Generous Work From Home Allowance
Paid parental leave
Cutting-Edge Technology
High-impact role
Collaborative and innovative team
Team Onsites
Competitive compensation package
Learning & Growth

Fulltime

Technical Advisor German Speaker

Don’t we all love knowing that we can always call that guy who will surely help ...

Location

Salary:

Not provided

Kronsoft Development

Expiration Date

Until further notice

Requirements

Good experience in IT/technical support
Relevant hands-on experience in support: outbound/inbound calls, emails, dealing with ticket systems (being familiar with ticketing tools such as: Navision, Salesforce or others)
Proficiency in German language (spoken and written)
Strong customer-oriented and communication skills
Initiative and problem-solving attitude
Have basic knowledge of the Windows/Linux operating systems and hardware knowledge is also an advantage
Have basic network knowledge and experience in performing installations and system configurations
Linux operation experience which must include at least some of the following operations: creation/renaming and deletion of folders, check system health (memory and HDD), uptime of the system, status of processes, mounting different folders, handling archives, editing and creating of text files, updating different software components, networking

Job Responsibility

Research, identify, and solve the software and hardware issues for the German pharmacies
Offer technical support especially for the ERP system provided by our company to pharmacy
Manage a wide range of use cases from simple to complex ones: configuration, troubleshooting, creating new accounts, software/hardware installation, Linux/Windows or MySQL database problems
Open cases in order to track it
Elaborate technical documentation if needed
Help the customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
Help the pharmacist and staff to add, remove, install new and/or old hardware
Offer technical assistance to customer over remote access (mainly TeamViewer) in order to set up new requirements or solve problems
Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs)
Collaborate with different teams to resolve issues promptly

What we offer

An attractive salary package
Private medical insurance
Daily meal vouchers
Language courses
Free pass to learning platforms and to Bookster
Discount for sport activities, dental care and others
Happy hour days with the team
Gifts and bonuses for Easter, Christmas, Woman’s Day and your birthday

Customer Support - German Speaker

Randstad

Location:
Portugal , Lisboa

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

Expiration:
March 12, 2026

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