Customer Support - French Speaker Job at Randstad (Lisboa)

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Customer Support Agent - French Speaker

Do you speak fluent French and have a good command of English? Do you enjoy help...

Location

Portugal , Porto

Salary:

Not provided

Randstad

Expiration Date

July 23, 2026

Requirements

Native or near-native French skills (spoken and written)
Good communication in English
Passion for customer service and helping others
Problem-solving mindset and cool under pressure
A team player with a proactive and resilient attitude

Job Responsibility

Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
Deliver technical support and troubleshooting for medical diabetes devices and accessories
Assist patients with product usage through multichannel support (calls, email, chat, SMS)
Manage order intake, renewals, and documentation in compliance with guidelines
Apply active listening and empathy in sensitive situations
Follow defined procedures and scripts to ensure regulatory and safety standards

Fulltime

Uber For Business Support Specialist (French Speaker)

The Community Operations organization at Uber is responsible for delivering worl...

Location

Portugal , Lisbon

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Professional proficiency in both French and English is required
At least 6 months of experience in B2B support, B2B proactive outreach, or B2B account management
Comfortable and efficient when operating across multiple communication modalities
A strong 'customer-first' mindset with a dedication to providing high-quality service
Ability to manage relationships and communicate effectively with internal and external partners
Prior experience using Salesforce is required

Job Responsibility

Provide high-quality virtual customer support through ticket systems, including phone and email channels
Resolve low-to-medium complexity customer issues by following established procedures and guidelines
Ensure high customer satisfaction by demonstrating empathy and care while solving customer concerns
Perform root cause analysis on specific cases and present findings to improve the overall customer journey
Work within a stable line of business characterized by low ambiguity and well-documented support procedures

Fulltime

Customer Support for French Speakers

Atlean World is an HR SaaS Consultant that aims to promote multicultural environ...

Location

Portugal , Braga

Salary:

Not provided

Atlean World

Expiration Date

Until further notice

Requirements

Fluent in French (native level or C2 proficiency)
Good command of English (B2 level or higher) is advantageous
Excellent communication and interpersonal skills
Positive attitude and willingness to learn
Previous customer support experience is a plus but not mandatory

Job Responsibility

Answering customer requests by phone regarding their current credit and any new project inquiries
Analyzing customer needs to personalize interactions, better understand their expectations, reassure them, and provide the most suitable financing options
Developing a long-lasting and high-quality relationship to enrich the customer portfolio within our Relational Excellence framework
Optimizing each contact (incoming and outgoing calls) by identifying and capitalizing on commercial opportunities
Managing assigned files in compliance with procedures and safety rules, demonstrating exemplary behavior, particularly in terms of rigor and integrity

What we offer

Private health insurance
International career opportunity
Professional development and growth
A life-changing experience in one of Europe’s most attractive countries

Fulltime

Uber Rides Support Specialist (French Speaker)

The Community Operations organization at Uber is responsible for delivering worl...

Location

Portugal , Lisbon

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Language Proficiency: Professional proficiency in both French and English is required
Professional Experience: At least 6 months of experience in retail, hospitality, or a customer service environment (in-person or contact center)
Adaptability: Comfortable and efficient when operating across multiple communication modalities (phone, email, and chat)
Technical Literacy: Strong basic computer skills and familiarity with digital support tools
Communication: Excellent verbal and written communication skills
Customer Centricity: A strong "customer-first" mindset with a focus on delivering excellent service
Executional Excellence: A proven track record of meeting performance targets and maintaining quality standards
Problem Solving: Ability to think critically and resolve issues within defined workflows

Job Responsibility

Omnichannel Support: Provide high-quality virtual customer support through ticket systems (chat and email) and potentially via phone
Effective Resolution: Resolve low-to-medium complexity customer issues by following established procedures and guidelines
Customer Advocacy: Ensure high customer satisfaction by demonstrating empathy and care while solving customer concerns
Continuous Improvement: Perform root cause analysis on specific cases and present findings to improve the overall customer journey
Operational Stability: Work within a stable line of business characterized by low ambiguity and well-documented support procedures

Fulltime

Senior Customer Service Advocate - French Speaker

Senior Customer Service Advocate - French Speaker. This role has been designed a...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.)
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in French
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Team Lead Customer Service Booking - French Speaker

AUTO1 Group is Europe’s leading car trading platform which connects the automoti...

Location

Romania , București

Salary:

Not provided

AUTO1 Group

Expiration Date

Until further notice

Requirements

Business fluent French skills, both written and spoken
Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees
Safe handling of ticket systems, inbound and outbound calls as well as escalation level management
Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges
Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders

Job Responsibility

Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of 'best-in-class' service
Support in the development of reports and optimize internal processes for a constant improvement of our working environment
Take on the further development of your team
Control and monitor important performance KPIs for the achievement of our goals
Work closely with our internal departments and external stakeholders

What we offer

A nice office just 1 minute far from Pipera metro station
A warm team atmosphere and fun team events
Private health insurance via medicover

Customer Success Manager - French / English speaker

As a Customer Success manager you are the primary architect of our customers' su...

Location

France , Paris

Salary:

Not provided

CyberVadis

Expiration Date

Until further notice

Requirements

5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment
Native or professional fluency in French and English is essential. French is a significant advantage
Proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments
Data-fluent
able to translate complex datasets into compelling stories via Excel and PowerPoint
Comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites
Self-driven, thrives in fast-paced environments, and possesses the agility to pivot as our industry evolves

Job Responsibility

Guide customers in implementing and maturing their TPCRM programs throughout their lifecycle
Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets
Act as a consultant beyond tool training
Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors
Act as the main point of contact, providing both proactive strategic support and reactive project management resources
Turn customers into brand ambassadors through consistent value delivery and relationship building
Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio
Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value
Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels
Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met

What we offer

International Culture: Join a truly multicultural team based in France with a global reach and a flat hierarchy
Career Growth: As we scale, you scale. We prioritize peer-coaching and continuous professional development
Flexibility: We value results over seat time, offering a modern, hybrid work environment

Fulltime

Customer Care 1 Year Internship – French & English Speaker

Charging your car should feel as natural as charging your phone. That’s the futu...

Location

Portugal , Lisbon

Salary:

920.00 EUR / Month ▼

Powerdot

Expiration Date

Until further notice

Requirements

Languages: Fluency in French and English (written and spoken)
other languages like Portuguese, Spanish, or Polish are a big plus!
Empathy: You understand and care about the user experience
Communication: Excellent written and verbal skills, adaptable to various channels
Proactive Attitude: You work well independently in a fast-moving environment
Passion for Sustainability: Enthusiasm for electric mobility is a strong advantage
Location: Based in Lisbon or willing to relocate. Must be flexible to work rotating shifts.

Job Responsibility

Assist customers via multiple channels: calls, emails and more
Investigate and resolve issues by identifying root causes and solutions
Monitor our charging network and act quickly to address any incidents
Master various tools and knowledge bases to provide excellent support
Communicate effectively with internal teams and external partners

What we offer

Free office snacks and unlimited coffee
Meal allowance for every worked day
Hands-on experience in a dynamic, multi-country operation
A chance to develop professional communication and problem-solving skills in both English and Polish
Insight into the growing electric mobility sector
Possibility to turn into a Full-Time contract

Fulltime

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Customer Support - French Speaker

Job Description

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