Customer Support for French Speakers Job at Atlean World (Braga)

French Accounting Implementation Specialist

You will be part of the Customer Experience team, a multicultural team of over 5...

Location

Spain , Valencia

Salary:

22000.00 - 24000.00 EUR / Year

Avantio

Expiration Date

Until further notice

Requirements

Native French speaker with strong communication skills
High level of English or Spanish
Solid background in accounting, ideally with experience in the real estate or vacation rental industry
Passion for customer care and user experience
Ability to document processes clearly and effectively
Proactive, analytical, and motivated to contribute to product evolution
Training in accounting, finance, or something similar

Job Responsibility

Train and guide our customers in the use of the accounting module of our software
Provide specialized support by resolving questions, investigating issues, and documenting solutions
Create clear and practical documentation for both internal teams and customers to ensure efficient use of the module
Act as the key accounting reference for our customers, gathering their feedback and insights
Collaborate with the Product team, ensuring customer feedback is prioritized and translated into meaningful improvements to the accounting module

What we offer

Fresh fruit at the office, coffee, tea, and several types of milk
Ping-pong table and fun Xmas dinners
Hybrid work (3 days at home, 2 at the office each week)
Flexible working hours
An afternoon off for children's birthdays, and support during their first days at school
Free Spanish and English lessons, as well as training on tools and skills relevant to your role and team
Carsharing: the possibility of giving your colleagues a lift in your car (monthly extra from the company), or you can travel to work with colleagues for free
22 days of PTO + 24th and 31st of December
Reduced price in several services just for belonging to Avantio: health insurance, healthy meals at the office, MyRealFood App, gym, and outdoor sports

Fulltime

Technical Account Manager

With deep experience working with the world’s leading brands, our Technical Acco...

Location

France; United Kingdom

Salary:

Not provided

Airship

Expiration Date

Until further notice

Requirements

3+ years of technical client-facing experience
Working knowledge of Linux and/or Mac OS X command line
Able to read code and write code in Python, Java, Swift, or a similar object-oriented language
Working knowledge of IDEs such as Xcode and Android Studio
Knowledge of how to leverage APIs
Able to handle a wide range of customer personas and skills sets during all phases of the customer lifecycle
Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers in English
Outcome-based time management skills
Ability to work in a team environment while working independently
Fluent or professional French speaker (C1-C2)

Job Responsibility

Coordinate new customer activities with appropriate team members. Keep all parties apprised of customer requirements, deliverables, and timelines
Act as a primary point of contact for customers, ensuring a high level of responsiveness if issues arise
Provide metrics as established by department leadership to track and report customer activities and associated issues and/or opportunities for reporting to both customer and internal stakeholders
Provide world-class support by taking ownership for customer challenges from initial contact to deployment, including troubleshooting, assisting with QA, and ensuring that the customer understands any needed changes on their end
Partner with the Engineering and Product teams to resolve customer issues, and develop new solutions
Provide assistance writing documentation, knowledge-based articles, and tutorials to improve the customer experience of Airship products and services
Participate in the QA process of current and new products/services and work frequently with product and engineering teams to address opportunities and product enhancements
Interface with customers in final stages of contracting with Sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Airship products
Contribute to the development of Technical Account Management policies and procedures
Provide proactive training, guidance, and support, demonstrating Airship's value

What we offer

Equity is also offered with this role
Airship offers a robust benefits package as part of our Total Rewards approach to compensation

Uber Rides Support Specialist (French Speaker)

The Community Operations organization at Uber is responsible for delivering worl...

Location

Portugal , Lisbon

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Language Proficiency: Professional proficiency in both French and English is required
Professional Experience: At least 6 months of experience in retail, hospitality, or a customer service environment (in-person or contact center)
Adaptability: Comfortable and efficient when operating across multiple communication modalities (phone, email, and chat)
Technical Literacy: Strong basic computer skills and familiarity with digital support tools
Communication: Excellent verbal and written communication skills
Customer Centricity: A strong "customer-first" mindset with a focus on delivering excellent service
Executional Excellence: A proven track record of meeting performance targets and maintaining quality standards
Problem Solving: Ability to think critically and resolve issues within defined workflows

Job Responsibility

Omnichannel Support: Provide high-quality virtual customer support through ticket systems (chat and email) and potentially via phone
Effective Resolution: Resolve low-to-medium complexity customer issues by following established procedures and guidelines
Customer Advocacy: Ensure high customer satisfaction by demonstrating empathy and care while solving customer concerns
Continuous Improvement: Perform root cause analysis on specific cases and present findings to improve the overall customer journey
Operational Stability: Work within a stable line of business characterized by low ambiguity and well-documented support procedures

Fulltime

French Speaking Customer Service Representative

Foundever® is looking for a French-Speaking Customer Service Representative to j...

Location

United Kingdom

Salary:

25214.00 GBP / Year

Foundever

Expiration Date

Until further notice

Requirements

French Speaker: fluent in French and English, both spoken and written
Customer Service Whiz: proven customer service experience in a fast-paced, customer-focused environment (contact centre experience is preferred)
Tech-Savvy Professional: high PC literacy, including proficiency in Microsoft Outlook, SAP, and CRM systems
Team Player: team-oriented, collaborative, and supportive of shared goals with a positive "can-do" attitude
Quality-Driven: high integrity, personal responsibility, and commitment to delivering quality outcomes
Problem Solver: strong prioritisation, decision-making, and problem-solving skills, recognising when to seek guidance
Quick Learner: able to quickly absorb and respond to information, staying current with relevant professional or technical developments

Job Responsibility

Communicating with healthcare professionals, patients, and customers across the European market in French, ensuring their queries are answered and any issues with their products are resolved
Handling any issues and complaints about the products via different channels
emails and calls covering the whole EMEA Market
Receiving inbound calls and emails whilst also having to make outbound calls or responding to emails when needing to follow up and gather any further information for queries or complaints raised, within the agreed timeframe

What we offer

Access to Stream – our salary advance partner
Real progression opportunities
Award-winning culture
Balanced work-life pattern
Competitive salary
Positive impact in the communities where we operate

Fulltime

Specialist GBS Acct & Sales Ops French Speaker

Account Operations is responsible to support the business to achieve sales and m...

Location

Portugal , Porto

Salary:

Not provided

Adidas

Expiration Date

Until further notice

Requirements

Strong Customer Service focus and excellent communication skills
Working knowledge of MS Office, SAP/CRM and Business Objects
Advanced English and French knowledge (written and spoken)
Understanding of costs and of sales generation
Process-oriented mindset and in-depth understanding of complex correlations
Proactive, Autonomous, and independent working style
A high level of problem-solving ability
Ability to contribute to a team environment where performance is measured
Experience in working under pressure to meet deadlines and conflicting priorities
Successful completion of mandatory education level or vocational studies. Bachelor’s degree is a plus

Job Responsibility

Support customer communication through all relevant channels (email, tickets, phone, in person), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales
Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales
Perform order book management by recording and managing all types of orders
managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control
monitoring electronic receipts for errors and correcting these errors using the tools provided
Track carrier deliveries and parcel deliveries
Work in close cooperation with colleagues from other groups within Accounts & Sales Operations
Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations
Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation

Fulltime

Account Manager - French - Athens

Location

Greece , Athens

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native or proficient French speaker with good command in English (B2 level and higher)
Previous experience in account management, sales, customer success, or client relationship management
Strong communication and relationship-building skills
Commercial mindset with customer-oriented approach
Ability to work towards individual and team targets
Strong problem-solving and organisational skills
Good knowledge of Microsoft Office tools
Ability to work in a fast-paced and target-driven environment
Confidence in handling outbound client communication.

Job Responsibility

Manage and develop relationships with existing business clients within the assigned territory
Support customers with renewals, products, and service-related solutions while identifying upselling opportunities where applicable
Act as the main point of contact for customer accounts and maintain high levels of client satisfaction
Guide customers through onboarding processes and encourage strategic product adoption
Monitor customer engagement and proactively identify retention or growth opportunities
Address customer concerns and help resolve issues impacting product usage or satisfaction
Maintain regular outbound communication with clients via phone and email
Provide accurate sales forecasting and maintain updated account information
Build strong working relationships with both internal and external stakeholders
Maintain strong product and service knowledge to effectively support customer needs.

What we offer

Private health and life insurance including dental and eye care
Access to corporate gym facilities
Daily performance allowances based on office or hybrid presence
Performance-based bonuses and additional incentive programs
Structured onboarding and training support
Relocation support

Fulltime

Senior Customer Service Advocate - French Speaker

Senior Customer Service Advocate - French Speaker. This role has been designed a...

Location

Bulgaria , Sofia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.)
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in French
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Customer Success Manager - French / English speaker

As a Customer Success manager you are the primary architect of our customers' su...

Location

France , Paris

Salary:

Not provided

CyberVadis

Expiration Date

Until further notice

Requirements

5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment
Native or professional fluency in French and English is essential. French is a significant advantage
Proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments
Data-fluent
able to translate complex datasets into compelling stories via Excel and PowerPoint
Comfortable with Salesforce, modern Project Management tools, and the Google/MS Office suites
Self-driven, thrives in fast-paced environments, and possesses the agility to pivot as our industry evolves

Job Responsibility

Guide customers in implementing and maturing their TPCRM programs throughout their lifecycle
Partner with clients to ensure CyberVadis is seamlessly integrated into their internal processes and existing toolsets
Act as a consultant beyond tool training
Build and maintain deep, lasting partnerships with Project Managers, Decision Makers, and Executive Sponsors
Act as the main point of contact, providing both proactive strategic support and reactive project management resources
Turn customers into brand ambassadors through consistent value delivery and relationship building
Develop and maintain detailed Account Plans and Customer Program Plans for your entire portfolio
Lead and successfully manage contract renewals and identify opportunities to promote/upsell additional services where they add value
Ensure customers maximize the utility of the CyberVadis solution, maintaining high satisfaction and engagement levels
Carefully monitor customer operations (forecasts and delivery) to ensure all operational KPIs are met

What we offer

International Culture: Join a truly multicultural team based in France with a global reach and a flat hierarchy
Career Growth: As we scale, you scale. We prioritize peer-coaching and continuous professional development
Flexibility: We value results over seat time, offering a modern, hybrid work environment

Fulltime

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Customer Support for French Speakers

Job Description

Job Responsibility

Requirements

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