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Customer Support Field Engineer

formlabs.com Logo

Formlabs GmbH

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Location:
United States , Atlanta

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

33.20 - 45.83 USD / Hour
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Job Description:

As the dedicated Customer Support Field Engineer / Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the North America. This is a role where you will be traveling 80% or more of the time. You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs. You are not just fixing machines; you are empowering customers to use them.

Job Responsibility:

  • Installation & Customer Training (On-Site): Equipment Installation, User Training, Demonstrations
  • Break-Fix & Maintenance (On-Site): Rapid Response, Preventative Maintenance, Troubleshooting
  • Logistics & Reporting: Visit Volume, Travel Management, Documentation

Requirements:

  • Bachelor's degree or equivalent in a STEM-related field
  • You have hands-on repair experience
  • You have a valid passport
  • You are capable of performing job function utilizing written procedures, verbal instructions and visual aids
  • Ability to work independently with little direct supervision while traveling 80+% of the time
  • You are located in close proximity to Hartsfield-Jackson Atlanta International Airport

Nice to have:

  • Experience in Dental/Medical applications
  • Experience with CAD/CAM
  • Experience with 3D printing technologies and materials
What we offer:
  • Robust equity program to build future wealth through RSUs
  • Comprehensive healthcare coverage (Medical, Dental, Vision)
  • 401K matching and access to financial advisors
  • Generous paid Parental Leave (up to 16 weeks)
  • Tenure-based paid Sabbatical Leave (up to 6 weeks)
  • Regular sponsored professional development opportunities
  • Many opt-in culture events across our diverse community
  • Unlimited 3D prints

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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