Customer Support Field Engineer Job at Formlabs GmbH (Atlanta)

Customer Support Engineer

Install equipment at customer's locations, including equipment with new features...

Location

China , Hefei

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

BS degree in an engineering field or equivalent experience
mechanical aptitude
knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software
knowledge of safety procedures
sufficient oral and written English level
off line analysis capability
analysis techniques and tools
analyzing capability
open-minded and communication skills
passionate and willing to learn

Job Responsibility

Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
analyze applicability, accuracy and adherence to design specifications
recommend design changes or substitution of materials when appropriate
evaluate and diagnose problems and make appropriate repairs
work with co-workers, customer & field support in isolating and solving problems
maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
train customers in use and routine maintenance of equipment
answer customer questions and assist customers in a professional manner
act as a resource for users on routine malfunctions
advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures

Fulltime

Customer Support Engineer

Location

Israel , Migdal HaEmek

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechatronics is preferred.
Proven interest and/or experience in hands-on technical work, either in a professional environment or during education.
Strong customer focus and commitment to customer satisfaction.
Experience working according to strict procedures within defined timelines.
Demonstrated experience with computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Ability to complete assignments with attention to detail and a high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads.
Ability to establish and maintain cooperative working relationships with both co-workers and customers.

Job Responsibility

Evaluate and diagnose problems and make appropriate repairs, working closely with co-workers, customers, and technical support to isolate and solve issues.
Monitor, maintain, and optimize equipment on a daily basis to enhance functionality and prevent problems.
Advise users on appropriate actions to correct malfunctions in a timely manner.
Train customers in the use and routine maintenance of equipment and answer customer questions in a professional manner.
Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
Independently and accurately prepare written technical reports.
Provide appropriate support and assistance to less experienced ASML personnel when required.
Assist installation teams at customer locations, including new equipment installations, upgrades, and system relocations on multiple platforms.

Fulltime

Customer Support Engineer II

The Customer Support Engineer II is responsible for providing outstanding techni...

Location

South Africa , Johannesburg

Salary:

Not provided

Nintex

Expiration Date

Until further notice

Requirements

Bachelor’s in business, computer science or related field
Experience with K2 is highly desirable
At least 3 years in a customer support role that involved technical troubleshooting, ideally a third party enterprise application (NB: not helpdesk!)
Experience and knowledge of Microsoft server environments (Windows admin, virtualisation, AD/AAD/Entra, network, load balancing, etc)
Experience and knowledge of SQL databases and administration
Experience administering and troubleshooting Sharepoint, either on-premise or online
Experience using or supporting a workflow product, especially in an on-premise environment e.g. Power Automate, IBM BAW, Oracle BPM
Experience with authentication technologies e.g. Web services, OAuth, SCIM, etc
Any form of application development experience is a bonus

Job Responsibility

Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex’s products and environments where Nintex products are deployed
The role will be an internal escalation point before a case is moved to development including the ability to identify the customer impact, the customer base impact, and how to prioritize
Perform complex troubleshooting for the product the role supports including, but not limited to
advanced SharePoint configuration, Network Load Balancing, Managed Services Configuration, SQL database layout, code review / scripting, and solution advice and queries
Use company and third-party training sites to grow your own knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert
The customers must be the central focal point in all interactions, and you will act as the voice of the customer in all interactions ensuring all defined SLA’s are adhered to ensure their continued success
Know your customer, be able to identify the customer’s technical ability, and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them
Anticipate follow-up questions and provide additional documentation to proactively answer ancillary questions or future issues
Be accountable for managing cases for key enterprise customers
Use company virtual machines and tools to replicate complex customer scenarios, confirm whether behavior is unique to Nintex and document all results into defined Nintex department

What we offer

Global Gratitude and Recharge Days
Flexible, paid time off policy
Employee wellness programs and counseling resources
Meaningful peer recognition and awards
Paid parental leave
Invention/patenting assistance
Community impact, paid volunteer time, and opportunities
Intercultural learning and celebration
Multiple tools through which to learn and grow, and an incredible global community

Fulltime

Customer Support Engineer

Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or...

Location

China , Shenzhen

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Excellent written and verbal communications skills
Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff
Ability to collect, translate, and analyze data and take action based on effectively report problems though written and/or graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.)
Strong customer service skills, with a solid foundation in and an understanding of the importance of relationship building
Advanced level of technical knowledge of electronics
Ability to facilitate resolution of technical challenges
Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level
Ability to read and analyze opto-mechanical and electronic schematics
Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)
oral and written English language skills highly recommended

Job Responsibility

Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site
Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites
Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers
may serve as site leader for customer
Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer
Assists customers in the receipt, installation, and testing of company equipment
Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities
Provides service education to customer's service and operations staff
Ensures that parts are available and as specified for service requirements
Maintains appropriate tools are on hand and as required

Fulltime

2nd Line IT Field Support Engineer

Imagine yourself in a role where your professional growth and creativity are cha...

Location

United Kingdom , London

Salary:

40000.00 - 42000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Ideally you will have experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent
3+ years working for an MSP previously is desirable
2nd Line support of Microsoft infrastructure software and application suites
Competency with mainstream Apple Mac infrastructure software and application suites
MS Certificates are preferred
Familiarisation working according to industry best practice, such as ITIL service strategy
Enthusiasm for furthering career in technical support and delivery
Ability to communicate at all company structure levels
Ability to work autonomously and deliver effective outcomes without supervision

Job Responsibility

Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the rest of the Opus IT Service Desk
Logging detailed and accurate information into the case management system
Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion to meet SLAs
Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high
Walking the floor daily to ensure users have an approachable and accessible IT Support presence
Proactively checking Audio Visual rooms at the beginning and throughout the day
Running regular drop-in sessions where users can come to request assistance or training
Building and configuring desktop systems and mobile devices
Fixing hardware faults and installing upgrades to hardware

What we offer

A comprehensive Private Healthcare and Cash Plan
Pension and life assurance
Entry to the £3,000 quarterly Dreamball draw
Personalised training and development pathways
Regular fully funded companywide events
Monthly ‘outstanding performer’ accolades
Enriching paid volunteering days
A rewarding Refer a friend scheme (£1,000)
The flexibility to adjust your holiday allowance (25 days pa)
Complimentary daily breakfasts in the office

Fulltime

CS - DUV Customer Support Engineer

The Customer Support (CS) organization is responsible for the installations, qua...

Location

Taiwan , Tainan

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Experienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Experienced in technical industry is required and/or semiconductor industry experience prefered.
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Has complete knowledge on product functionality of the main modules/sub-modules.

Job Responsibility

Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching

Customer Support Engineer

We are looking for a dedicated Customer Support Engineer to join our team in Ken...

Location

United States , Kennesaw

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent with at least 2 years of related experience, or an Associate’s Degree with at least 1 year of experience
Proven experience in technical support, customer support, or a similar role
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Strong skills in troubleshooting and resolving technical issues, including familiarity with Active Directory and Windows 10
Excellent verbal and written communication skills, with the ability to follow and provide clear instructions
Ability to work independently, manage multiple tasks effectively, and demonstrate attention to detail

Job Responsibility

Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly
Analyze energy management systems and related data to identify opportunities for optimization
Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements
Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion
Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping
Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary
Build positive relationships with customers by demonstrating professionalism and empathy during interactions
Handle challenging situations, including upset customers or stressful calls, with composure and efficiency
Adapt to flexible work schedules and shift requirements as needed
Provide guidance and support to team members to ensure the overall success of the department

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Field Support Engineer

This is an opportunity for a driven engineer looking to make an impact in a glob...

Location

United Kingdom , London

Salary:

Not provided

Bühler Group

Expiration Date

Until further notice

Requirements

Minimum NVQ Level 5 qualification, ideally HND in Electrical/Electronic Engineering
Proven previous experience in a technical customer support environment
Clear Communication Skills written and verbal
Ability to liaise confidently with customers at all levels
Comfortable using Microsoft Office
A current passport and a full, clean, and current driving license, as the role will require regular international long and short haul travel

Job Responsibility

Provide in-house and at site after-sales technical support to our customers and global teams
Deliver trainings to our customers, regional engineers and global teams
Commission new machines
Carry out planned and emergency fault finding and analysis support for all machines in our product range
Proactively report feedback and field issues to in-house departments and track progress of raised actions, supporting R&D and Sales and recognising when to escalate issues encountered to other departments within our organisation
Support internal design and development projects from the service viewpoint
Field Validation of software & hardware changes
Proactively aid the development of our customer support products
CS upgrade kit validation at site and in-house tech documentation creation and support

What we offer

25 days holiday + bank holidays + 1 celebration day
Annual company bonus
Life Insurance: 3x basic salary
Aegon Pension Plan
Canteen offering a variety of lunch options
Cycle to Work Scheme
Bupa Health and Dental Cash Plan
Employee perks and discounts (Telus)
Give as you Earn
Barnardo's Workplace Lottery

Fulltime

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Customer Support Field Engineer

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