Customer Support Field Engineer Job at Formlabs GmbH (Frankfurt)

Field Support Engineer

Applies developed subject matter knowledge to solve common and complex business ...

Location

China , Shanghai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
broad knowledge of corporate organization, job, and policies
comprehensive business, technical or functional knowledge at an expert level
communicate tactfully with diplomacy up to senior management levels within an organization
active listening skills and ability to adjust messages to audience level
problem-solving skills (proactive, reactive and creative)
able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
provide suggestions for operational efficiencies.

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
integrate technical knowledge and business understanding to create solutions for customers
resolve single- and cross-technology incidents independently
work with team members to resolve unusually complex or cross-technology incidents
proactively and reactively look for solutions to prevent problems from occurring in team/technology area
apply company solutions to meet highly complex customer needs
identify additional services that could lead to future service revenue growth
provide technical consulting during contract renewal discussions
build and maintain strong relationship up to senior management level in assigned accounts
design and deliver support solutions using specific industry knowledge and expertise

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
specific programs for personal and professional development
inclusive work environment celebrating individual uniqueness.

Fulltime

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Shanghai

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Field Support Engineer

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-7 years working experience in related fields desired
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation
Provide suggestions for operational efficiencies

Job Responsibility

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk
Integrate technical knowledge and business understanding to create solutions for customers
Resolve single- and cross- technology incidents independently
Work with team members to resolve unusually complex or cross- technology incidents
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Apply company solutions to meet highly complex customer needs
Identify additional services that could lead to future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level in assigned accounts
Design and deliver support solutions using specific industry knowledge and expertise

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Field Support Engineer

Field Support Engineer role at Hewlett Packard Enterprise focusing on applying t...

Location

China , Beijing

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 5-8 years working experience in related fields desired
Broad knowledge of company products and services offerings
Basic knowledge of corporate organization, job, and policies
Comprehensive business, technical, or functional knowledge
Well versed in core technical competencies (OS, networking, core company applications)
Communicate effectively and tactfully to technical level, first- and middle-level management within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation

Job Responsibility

Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
Integrate technical knowledge and business understanding to create solutions for customers
Resolve most technical incidents independently within your technical area
Work with team members to resolve more complex or cross-technology incidents
Identify potential escalations and alert management proactively
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility
Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
Balance internal needs with customer needs within defined parameters
May identify additional services that could lead to future service revenue growth
May provide technical consulting during contract renewal discussions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion policy
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Field Customer Engineer

Field Customer Engineer role focused on managing onsite delivery of software ser...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred or Associate degree holder (technical field)
5-7 years working experience in related fields
Thorough knowledge of company products and services offerings
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Active listening skills
Problem-solving skills
Consulting skills
Core technical competencies
Intermediate skills in project management, communication, analysis and presentation

Job Responsibility

Apply advanced technical knowledge to operate technology areas
Integrate technical knowledge and business understanding to create solutions
Resolve single- and cross-technology incidents
Proactively and reactively look for solutions to prevent problems
Apply company solutions to meet customer needs
Identify additional services for revenue growth
Provide technical consulting during contract renewal
Build relationship up to senior management level
Design and deliver support solutions
Assist in managing delivery of industry support solutions

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Quality Assurance & Customer Support Engineer

Hybrid Quality Assurance and Customer Support role testing and automating UI and...

Location

United States , Cupertino

Salary:

105500.00 - 243000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

U.S. citizenship required
8+ years of combined experience in Quality Assurance, software testing, Customer Support, or related engineering roles
Bachelor's or Master's in Computer Science, Information Systems, or related field
Proficient in Python programming language
Strong written and verbal communication skills
Excellent analytical and problem-solving abilities
Solid foundation in programming concepts and software development best practices
Proven ability to collaborate effectively within cross-functional teams

Job Responsibility

Test, validate, and automate Web GUI and REST API functionality across staging and production environments
Investigate and reproduce customer-reported issues
Log, track, and manage defects and enhancements
Maintain and update test plans to support regression testing
Build, monitor, and maintain test environments
Write and maintain clear technical documentation
Manage and prioritize multiple tasks and projects independently and collaboratively

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Customer Support Engineer

We are looking for a Technical Support Engineer to join our team and support cus...

Location

Japan , Tokyo

Salary:

Not provided

Enphase Energy

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer support or a relevant technical role
A bachelor’s degree in engineering or equivalent
Fluency in English (minimum B2 level) and Japanese (minimum C1 level) is essential
Exceptional verbal and written communication skills with the ability to clearly explain technical concepts
Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment
Understanding of electrical systems, AC & DC circuits (PV knowledge is a plus)
Familiarity with MS Office, and Salesforce is an advantage
A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish

Job Responsibility

Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email
Track and document customer cases, ensuring timely follow-up
Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues
Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies
Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance

What we offer

Competitive salary
Quarterly performance bonuses
Company stock shares
Comprehensive training
Ongoing professional development opportunities
Opportunities for advancement, with pathways into more technical roles or leadership positions
Flexibility of a remote work setup

Customer Support Field Engineer

Formlabs GmbH

Location:
Germany , Frankfurt

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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