Customer Support / Experience Specialist Jobs

CyberVadis

Location:
Mauritius, Ebene

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At CyberVadis, we believe that people do their best work when they’re given the freedom to thrive and grow. Think Big, Positive Attitude, Work hard, have fun and make a difference. Come join us! CyberVadis is a company in the Information Security industry, and we are currently seeking a dedicated Customer Support / Experience Specialist to join our growing team. As a Customer Support / Experience Specialist, you will play a vital role in ensuring a smooth and successful support process for our rated companies, who utilize our platform and services to improve their cybersecurity performance. If you're excited to be part of a winning team, CyberVadis is the perfect place to advance your career. We are looking for a candidate who is passionate about customer service, has excellent communication skills, and is eager to contribute to our mission of enhancing cybersecurity standards globally.

Job Responsibility:

Deliver exceptional customer support to rated companies via email, phone, and live chat, ensuring a seamless and positive experience at every touchpoint
Guide clients in navigating the platform, helping them understand and utilize its features to their full potential
Investigate and resolve customer issues efficiently, ensuring timely follow-up and clear communication throughout the process
Collaborate closely with internal teams (Product, Tech, Account Management) to resolve client concerns and continuously improve the user experience
Maintain accurate, detailed records of customer interactions and support activities in accordance with internal procedures
Support post-assessment activities such as scorecard education, improvement plan guidance, and other client retention initiatives
Educate clients on cybersecurity best practices and how to enhance their performance within our framework
Contribute to the creation and improvement of self-service resources, including FAQs, user guides, and knowledge base articles
Take ownership of additional tasks or projects as needed to support the Customer Experience team’s goals and enhance overall service delivery

Requirements:

Proven, more than 2 years, experience in a customer support / customer success or related role, preferably in a technology environment
A customer-centric mindset with a passion for helping others succeed
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using customer support software and tools
Ability to multitask and manage time effectively in a fast-paced environment

Nice to have:

Bachelor's degree in a related field or equivalent 2 year + work experience
Multilingual skills: Proficient French and English are mandatory, other languages would be a plus

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Hybrid work

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Customer Support / Experience Specialist