This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a dedicated and customer-focused Customer Support Executive to join our team. In this role, you will be the first point of contact for our valued customers, responsible for addressing their inquiries, resolving issues, and ensuring a seamless and positive service experience, primarily through inbound and outbound telephone calls.
Job Responsibility:
Handle Customer Calls: Manage a high volume of inbound and outbound calls in a professional, timely, and efficient manner
Resolve Issues: Identify customer needs, troubleshoot issues, resolve complaints, and provide accurate, effective solutions
Product Knowledge: Maintain a deep and up-to-date understanding of the company's products, services, and policies to provide comprehensive support
Documentation: Accurately log and maintain detailed records of all customer interactions, inquiries, and remedial actions in the Customer Relationship Management (CRM) software
Escalation and Follow-up: Escalate complex technical or unresolved issues to the appropriate internal teams and maintain ownership of the call until a final resolution is reached
Achieve Targets: Meet daily qualitative and quantitative performance targets for call handling time, customer satisfaction (CSAT), and issue resolution rates
Requirements:
Graduate degree or equivalent
At least 1 year of proven experience in a call center or customer support role, primarily focused on voice/call handling
Strong active-listening, verbal-communication, and interpersonal skills
Proficiency in using customer support and Customer Relationship Management (CRM) software
Effective problem-solving abilities and a proactive, detail-oriented approach to customer issues
Empathetic, patient approach, with the ability to maintain composure and professionalism in stressful situations
Nice to have:
Experience in customer sales (upselling/cross-selling) is a plus
Fluency in multiple languages for communication in a diverse market
Ability to multitask and manage time effectively to handle multiple inquiries concurrently
Welcome to CrawlJobs.com – Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
We use cookies to enhance your experience, analyze traffic, and serve personalized content. By clicking “Accept”, you agree to the use of cookies.