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Customer Support Executive

United Kingdom, Brighton Employment contract 25500.00 GBP / Year · Job Posted May 21, 2025

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Job Description

Are you passionate about delivering exceptional service and looking to build your career in a company that values both people and purpose? Join a forward-thinking, values-led organisation in the heart of Brighton, known for its supportive culture, inclusive ethos, and award-winning employee benefits. Here, you're not just another team member - you're part of a workplace that champions flexibility, invests in well being, and celebrates success. With hybrid working, generous holiday allowances, access to fitness and well being resources, and meaningful personal rewards, this is a role designed for your long-term growth and balance.

Job Responsibility

  • Handling customer queries by phone and email with professionalism and clarity
  • Processing orders accurately using mapping tools and internal systems
  • Monitoring internal platforms to keep processes running smoothly
  • Supporting departments like sales and consultancy with customer-related requests
  • Recommending the right products and services based on customer needs
  • Coordinating the resolution of complex queries using internal resources

Requirements

  • Previous experience in customer support or a similar client-facing role
  • Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides) or similar tools
  • CRM experience is a plus, but not essential
  • Clear, confident communication skills
  • A detail-oriented, logical mindset
  • The ability to work independently and collaborate as part of a wider team

Nice to have

CRM experience

What we offer

  • Hybrid flexible working: minimum 3 days per week in the office
  • 25 days annual leave plus public holidays
  • Birthday day off and long service leave
  • Option to buy or sell holiday days
  • Share incentive plan
  • Pension scheme with 5% matched contributions (after 3 months)
  • Life assurance and income protection via pension plan
  • Paid Volunteer days to give back to causes you care about
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