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KocharTech Logo KocharTech · Customer Service

Customer Support Executive

India, Gurgaon · Job Posted May 28, 2026
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Job Description

As a Customer Support Representative, you will be responsible for managing all customer interactions across channels. Provide accurate and complete information to customers using the right tools and methods.

Job Responsibility

  • Manage all customer interactions across channels
  • Provide accurate and complete information to customers using the right tools and methods
  • Complete responsibility of a customer interaction & Provide Superior Customer Experience on Chat/Email/Call
  • Provide accurate, valid and complete information by using the right methods/tools
  • Maintain a positive, empathetic and professional attitude toward customers at all times
  • Collaborate with team-members, customer service teams to ensure superior customer experience
  • Follow company’s communication procedures, policies, and guidelines at all times
  • Deliver excellent results measured by customer satisfaction, effectiveness, efficiency and quality

Requirements

  • Complete responsibility of a customer interaction & Provide Superior Customer Experience on Chat/Email/Call
  • Provide accurate, valid and complete information by using the right methods/tools
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Collaborate with team-members, customer service teams to ensure superior customer experience
  • Follow company’s communication procedures, policies, and guidelines at all times
  • Deliver excellent results measured by customer satisfaction, effectiveness, efficiency and quality
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